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Market Basket Profile

Market Basket – Page 2

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1.6

Overall reputation rating based on reviews and complaints

Market Basket earns a 1.6-star rating from 4 reviews and 43 complaints, indicating that most shoppers are dissatisfied with grocery shopping experience.

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Market Basket Complaints Page 2 of 3

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J
11:05 am UTC

Market Basket Solid White Albacore Tuna in Water

On June 23, 2022, I opened a can of tuna and started to dump it into a bowl when I heard something solid moving around between the tuna and the can. Once I scooped the tuna out of the can, I found this very large piece of glass inside.

Desired outcome: I'm not sure what I should expect in this case. What if I had eaten it? Are there smaller pieces inside? Might I find more in the other can I bought? Can I trust Market Basket tuna in the future?

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L
11:17 am UTC

Market Basket Manager

Two weeks ago the manager at the Claremont NH store was really rude to my friend, (a large middle age balding man). She asked if she could get access to some canned food which he had a large cart in front of and was standing near. He told her that the cart had wheels and she could have just moved it herself. Now today, he again was moving a large cart at the end of an isle. He paused waiting for me to come out and I smiled and told him that I needed to go in the same direction he was standing, (I couldn't get by him as he was in the center). As he moved forward and to the right around me, he sighed heavily and said I guess I will just try not to hit you then. If he is going to work with the public, he needs to learn to conduct himself in a respectful manner.

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B
5:14 pm UTC

Market Basket Cashiers

The majority of cashiers at Market Basket in Reading do not speak any English and it is very difficult to converse with them. I also noticed they do no thank you.

Desired outcome: Some sort of English training and store training on etiquette

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M
11:42 pm UTC
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On feb 7, 2022 I went into market basket on Woodbury Avenue in Portsmouth a few minutes before closing the person on the loud speaker made an announcement to make your final purchases, the deli clerk refused to service me and I told him I was filing a complaint, this person always avoids customers as I had to wait on numerous occasions for someone else...

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M
11:24 am UTC

Market Basket Hot dog rolls

Happy to see the price is still low but the quality of the rolls is the worst on the market. I like to grill my rolls before i put a hot dog in it. Just try to do it with the rolls you are now selling. The roll will fall apart before you get to put a hot dog in it. I would rather pay a little more money for the same rolls you sold before. Please change venders. you've gone from good quality to the worst.

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B
2:16 pm UTC
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I am writing to you because I believe they are re-labelling expired deli meats at Market Basket in Littleton, and selling it as if it were freshly packaged. Today, I opened a package of smoked turkey that was purchased from the display case next to the deli department at the Market Basket in Littleton. The meats are available and advertised as fresh, for...

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D
5:50 pm UTC
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I went into the Market Basket in Claremont New Hampshire to do my shopping like I normally do and I had my service dog with me and I put his blanket in the carriage and I set them in the shopping cart like I normally do and I had no problem everything was fine I got up to the register to check out with all my groceries and the front end manager came over...

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B
8:27 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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Hello, I work at store #4 in Chelmsford, my name is Brandon Oeur and my employee number is 37576. I recently got laid off from my store, and I was wondering if I can collect my profit share money from the company. My store manager was Mr. Roger Breakey, we didn't end on good terms. Also I was just a part-time working so many hours, only a full-timer should be getting my hours. I need the money to help pay for my college.

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C
11:00 am UTC
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On May 9th 2021, I went to Market Basket in Somerville on Broadway st. To start I'm a cancer patient undergoing chemotherapy, wasn't feeling well to begin with but had to go food shopping. At the register the cashier started to conversate with another employee about Facebook and other personal conversation. My husband and I stood there for at least 4-5...

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B
8:47 pm UTC

Market Basket Rustic crust old world flatbreads

I purchased a Rustic Crust flatbread on 02/19/2021 brought it home to cook for dinner, and when opened it I noticed it was molded. I am not very happy. I know it was only $2.99, but still, it was molded. I won't be buying this product ever again as it is CLEARLY not being packaged correctly. I am not at all happy as this isn't the first time that I have bought something and it was nasty. I may end up not shopping at Market basket at all.

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A
12:06 am UTC
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The management in the Tewksbury Market Basket near Lowell mass is appauling towards the employees they are rude and clearly disrespectfull by the looks of the employees they are over worked ( department pending ) and a look needs to be taken by upper management

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M
7:22 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Market Basket Cashier and your management

I had gone to your store today may 3rd new bedford store with a couple of friends of mine. They went shopping as of me and i did not appreciate your cashier and manager laughing and making fun. My friend and mom got told about some meat they bought. Yes there limit cause of what we are going threw but they have a big family. But to be humiliated in public was uncalled for. Ive never seen that in that store before all the times ive shopped there. This is a time everyone going threw a hard time we are suppose to stick together and get threw this. And to go threw that and in a other language to. No need for that. Thank you and i hope something gets done.

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T
6:15 pm UTC
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I am sorry to say yet again the meat I bought is rancid rotten before even the sell by date. This has been happening since the store in Athol opened. I stopped buying meat there such as hamburger, chicken breast, pork chops and now veal. Pretty much every time I buy meat there and I want to use it the meat is really bad not just a little bad! It's almost...

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M
11:59 am UTC

Market Basket candy bar

I always buy the candy bars at the checkout lanes that are assorted kinds and are always 2 for$1.00. the last four I purchased had no liquid caramel inside the chocolate like it always had. I thought maybe I got a rejected one but both of them were nothing but a chocolate bar. The bars are market basket brand and were always good quality and now it is disappointing.
Thanks for reading this...
~~Marion Benoit~~

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D
9:52 am UTC
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Hi my name is dan. I shop@ market basket in sagamore mass . I've been a customer sense day of opening. I'm disappoint with the pallets they leave in the aisle undone. One of these days some one will get hurt because of this hazard . Lots of times they are in the way of the items you need and can't move them. Why can't they break them down out back & use...

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R
11:02 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

I purchase a bunch of organic bananas on 1/12/19. I'm still unable to eat them. They are green and not turning yellow. I peeled one back this morning and it is hard as a rock. This is the second time this has happened. In general the produce department at the Market Basket in Tewksbury at Stadium Plaza is awful. The strawberries and blueberries always have...

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A
3:13 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

Market Basket the hiring manager/carlos parra

My son filled out an application to work at the market basket in lynn and he has looking for this idiot manager three times in different hours but this "manager" always is taking a break or his not hiring at the moment but never show up his stupid face. My son left an application one time like in May and he also was calling this manager but always busy never there to talk to him. So I'm wondering if this guy Carlos is always busy and can't be efficient with his position why they don't hire someone else to do the job and maybe be more polite and not rude.
I want this comment to be read by the Director of the store because this are young people who wants to work but with this kind of hiring manager kids don't get the opportunity to work. It's not the only place that he can apply for but I thought he could get a better chance. I'll call this Carlos pretending that I was looking for a job and he said to me that he wasn't hiring and that he was too busy to talk to me on the phone, how rude he could be. Maybe no one gave ever a complaint about him but I'm sending mine and I hope it can be read. And for you Carlos Parra "you are just a hiring manager who probably don't make than $30, 000 a year and that doesn't make you better or worst than anybody, try to be more courteous to people and give some time to the young people or anybody who comes to apply" thank you.

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2:31 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Market Basket employees wanted to get ugly against market basket hr team

The relative date some Lady who Manage the Post office I guessing before but she on my side he is a stupid person by now. Andre Ceaser my second cousin passed Criminal Justice with me in High School and he acts up with me around his Family she spanish maybe and he bad for me to not ever have work with if he was not so ghetto comments towards me since High School. I can't take his disobedience around me. Kadeem Ceasar said he on drugs and a trouble maker. Cousin Mr. K Ceaser who stay somewhere in the West End of Beaumont with his Family decided to calm down from trying to be rude to me in a wrestling way at the Market Basket on Phelan Blvd

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D
5:00 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Market Basket milk carton has a hole in it etc,

I went shopping at market basket in salem/pelham }the older one off the highway} friday. I ded my eeg food shopping and came home there were a few problems when i got home. No 1 was the gllon of milk i bought had a leak i lost ovr half before i got home then i had to throw the rest away as i had nothing to pour it in. the worst part is this is not the first time that its happened its the 3rd. so then to top it all off i had to go to stop and shop here in boston and the price is $3.69 instead of your $2.49, ok thats it for the milk, now I bought 1 pkg of market basket brand family wipes that cost me $7.99 and thats not cheap its a lil cheaper than the baby wipes but not much I opened them up and they were all dried up . so they are useless to me im pretty upset considering I drive all the way from boston to go to your store to save money {not to mention the price of gas it cost to get there} well im honestly thinking of not going there anymore not just bc of that but I have noticed over the past yr, the dramatic increase in your products compared to stop and shop and shaws and its a lot. I understand the prices have gone up bc of gasoline but come on this is always pd by us the consumer, the ppl that keep all of your stores open shaws and stop and shop also and what do we get really its like a slap in the face. ok your a great customer here lets jack up the prices on everything abt $1.00 that is so wrong why is it always up to us to pay for every gas increase we pay at the pump we pay at all the stores and we done get more pay . I signed that petition that was going on a few months ago to keep your family together and keep prices down look what we got again another price increase and I know what the difference is ive been comparing prices for ten yrs now .. Well I just wanted to let you know how I feel and Im sure everyone of your customers feel the same way, you are the one place i could count on {market basket}and i am very disappointed in your company right now . thatnku for letting me get my point across and I hope you take everything ive said into consideration honestly im almost ready togo shpping somewhere else savers etc sincerly Debra a Cannata

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H
hatescumbags
Champaign, US
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Jan 17, 2021 10:45 am UTC

Market Basket is a skinflint company. They use the CHEAPEST, THINNEST plastic for their brand milk containers and they leak all the time. just pathetic

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B
3:55 am UTC

Market Basket a live bug in cereal

I am so disgusted. I eat morning start breakfast cereal every morning manufactured by market basket. I also eat it for dinner. So lets just say i purchase about 3 boxes a week. I was sitting at work happy and excited to start my day with my favorite cereal. I was starving … As i spooned my cereal to my mouth something made me gaze down at my spoon before chomping. And there starring back at me was a green bug legs moving and eyes starring into mine. I was absolutely disgusted and shocked. I have saved the alive bug on my spoon and am mailing it to market basket demanding not only a refund but action.

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  1. Market Basket Contacts
  2. Market Basket phone numbers
    Click up if you have successfully reached Market Basket by calling +1 (978) 851-8000 phone number 0 0 users reported that they have successfully reached Market Basket by calling +1 (978) 851-8000 phone number Click down if you have unsuccessfully reached Market Basket by calling +1 (978) 851-8000 phone number 0 0 users reported that they have UNsuccessfully reached Market Basket by calling +1 (978) 851-8000 phone number
  3. Market Basket emails
  4. Market Basket address
    875 East St., Tewksbury, Massachusetts, 01876, United States
  5. Market Basket social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2026
Market Basket Category
Market Basket is ranked 35 among 43 companies in the Grocery Stores and Market category

Market Basket working hours

Mon 8:00 am - 4:30 pm Tue 8:00 am - 4:30 pm Wed 8:00 am - 4:30 pm Thu 8:00 am - 4:30 pm Fri 8:00 am - 1:30 pm Sat Closed Sun Closed