The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Malaysia Airlinesmale cabin crew - tan kean huat

Y Oct 30, 2018
This review was posted by
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Verified customer
Review updated:

FLIGHT MH 377 - MALAYSIA AIRLINES THU 11 OCTOBER 2018
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DEPARTURE: GUANGZHOU, CN (BAIYUN INTL), TERMINAL 1 11 OCT 14:35
ARRIVAL: KUALA LUMPUR, MY (KUALA LUMPUR

The abovesaid crew had carelessly spilled apple juice on me. Obviously he was so careless! Furthermore he did not offer to assist me but the other crew who have watched the incident (female crew) offered me and brought me some tissues to wipe my clothes, pants & tudung.
What kind of crew is this? He looks very young and very clumsy. He is always in a rush which i dont know why. Hello kean huat! If you are handling juices, pls be EXTRA EXTRA CAREFUL while providing it to your passenger. I was so sad and cd not sleep the whole flight as im not comfortable wearing clothes which already dirty (sugary sticky feeling)
Pls provide more training to this kind of attitude in crews. Shd keep him for 1 hr flight only. Take senior crew for long distance flight.
Tq

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Malaysia Airlines's response · Oct 31, 2018

    Dear Customer,

    Kindly send your feedback to [protected]@malaysiaairlines.com

    We will assist you accordingly.

    Thank you
    Customer Care

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