Mail.com / 1&1 Mail & Media — mail.com blocked access to my account
I am an extremely upset premium subscriber. On Thursday night, the access to my account was blocked, as you term it, for suspicious activity. Despite submitting several contact forms asking to be unblocked, I was not unblocked until late in the day on Friday when I finally called customer support. Now I am missing almost 24 hours worth of email, and I was expecting an EXTREMELY IMPORTANT email on Friday. How do I retrieve it?
Your support people say I can't, but if only my access was blocked, those emails should be in my account...I just couldn't see them because I couldn't log in. Support says they are not, but that does not make sense. According to the message, my access was blocked, not my account.
And I don't even understand why you would suddenly lock my out of my own account, one that I pay for. Why did you do this? The only thing I can think oif is that I recently went on vacation to California, as I sometimes do, and was accessing my account through my phone. But I access through my phone all the time and I returned on Wednesday, not Thursday night. I think this is a very unprofessional thing to do.
How do I get my emails back? This is important and I pay for your services.