The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Magselect.comNo delivery

Review updated:

Within the past several years, one of my sisters has a few times ordered and paid for several gift subscriptions to magazines from this company (which until recently went by the name "MagSelect.com") for many family members at Christmastime. We each receive a yellow card in the mail wishing us "Season's Greetings" and advising that a gift subscription to a specific magazine will be sent to us within 6 to 12 weeks. The magazines never come and by the time anyone realizes it (usually, everyone forgets), it's too late for my sister to get her money back.

I have advised my sister not to deal with this company but apparently each time it's been long enough that she forgets and does so again.

It took quite some time searching the Web for the company's phone number, but whenever I call I receive a recording that the business is "no longer in service".

I have e-mailed customer service several times, only to be told, when I receive a response, that the company does not have any of the information needed to fill the orders (information used to send each of us a yellow card months before), and that I must provide them the names and addresses of each person, along with the name of each magazine to which my sister ordered a gift subscription.

Based on past experience as a small business owner and more than 30-plus years dealing with other, legitimate businesses, I found that only those companies later charged with fraud, etc., did not have working telephone numbers, did not reply to customer e-mails or faxes, had no "physical" address and did not retain records of orders or monies received.

The reason? The company never intended to provide the service or product for which orders and monies were received.

Responses

  • Ps
    p SMITH Jul 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me!! They are thieves!!!

    0 Votes
  • Ch
    Christine Aug 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The company did the same thing to me. I cannot find a direct phone number to call, and I sent about 10 e-mails to them regarding the magazines I never received but never received a response. It is true that people forget about their orders. I didn't realize until 4 months later. I was thinking about contacting my credit card company to see if they could find a location of where they made the payment to. I am really upset about this. Your sister should contact her credit card company to see if anything can get done about it. I'll let you know if anything gets taken care of on my part.

    0 Votes
  • Su
    Sue Oct 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just placed an order for magazines through a school fundraiser who use magselect. I have a voucher card and the phone number listed on this card, for those that may need it is, [protected]. Hope this helps those that have issues with this company. I am now wondering if I will get my order!

    0 Votes
  • Ad
    adriana Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with Sue. I ordered the magazines for a school fundraiser. I am about to select my order and hopefully I will get them.

    However, my voucher card gives a different number than Sue's. I have [protected]. It also provides an address for Customer Service: Magazine Customer Service, P.O. Box 62219, Tampa, FL [protected].

    Hope it helps out!! I will keep the voucher and try to remember within a month if I receive my magazine. If not, I will post again and call Customer Service.

    0 Votes
  • Am
    Amanda Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also preivously ordered from this company and recieved nothing. I just called the number that Adriana above left and ordered my subscription over the phone because I had difficulty finding the website. My activation card has no phone number listed and a different po box than Adriana's. I will also try to keep track of whether or not my sister receives her subscription.
    The po box on my card was for

    Magazine portfolio
    P.o. Box 61383
    Tampa, FL [protected]

    0 Votes
  • Sa
    Sara Salvatore Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have ordered from my nephew from MagSelect. When my nephew gave me my vouchers they were in the wrong dollar amount of what I had paid and ordered on his sign up sheet. I received my magazine vouchers only to get 2 $10 vouchers. I paid for a $20 and a $10. I called them today and surprisingly they took my word for the error of receiving the wrong money vouchers and gave me my original $20 voucher and my $10 voucher. She placed my order over the phone for the $20 voucher which was missing (remember i was given 2 $10's instead of 1 $20 & 1 $10). We will see if I get the one ordered over phone. For my final voucher I will place online now. She said I will receieve confirmation of my orders w/in 7-10 days and get the magaizines w/in 4-6 wks or sooner. The phone number I called & got immediate response was:

    [protected]
    M-F 7AM-Midnight EST
    Sat 8:30AM - 7PM EST

    Magazine Customer Service
    P.O. Box 62219
    Tampa, FL [protected]

    Hopefully this works out and I will probably not order from them again either.
    But if any one is having problems try that phone number, it was a direct answer and a live person, no waiting or numbers to press to talk to someone.

    Good Luck

    0 Votes
  • Ff
    FF Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Placed an order last year through a school fundraiser, received order as promised. Have ordered another this year, very satisfied.

    0 Votes
  • Mo
    Moraima Amado Feb 04, 2009

    Por favor yo necesito asistensia en espanol, yo le ayude a mi hija a vender suscripciones de la revista peolple en espanol y de 2 que vendi una clienta no ha recibido la revista, sus datos son Maria Tordera, 6707sw 152pl Miami, Florida 33193 y su numero telefonico [protected], pueden contactarme al [protected], [protected] o [protected], mi nombre es Moraima Amado .

    0 Votes
  • Ki
    kim Mar 20, 2009

    I have also ordered a magazine from this company.. i ordered it back in october 08 for xmas present.. i have notifed the company and also the magazine company that i ordered and they kept telling me they didnt receive the order then i received a card in the mail confirming my order was sent to the company again and here it is march 20 and they still do not have my order.. called mag select again and they informed me there was a problem with the other companys computer and they had just been notified yesterday and the order will be resubmitted asap and to call back and check again in a few days.. the phone number i called is [protected] and received an anwer
    Kim

    0 Votes
  • Ac
    Acceber Oct 30, 2009

    I have not had any problems with receiving my magazines..this is the third year I've ordered.

    1 Votes
  • Oy
    OYL Nov 01, 2009

    These complaints concern me. I placed school orders for my granddaughter for three magazines from MagSelect, totaling $80.00. Received the vouchers yesterday. Have never ordered from them before, so don't really know quite what to expect, now that I've read all the problems others have had with them. Also, the telephone number listed on my vouchers is different from those listed in the complaints above: [protected]. The address, though is compatible with most of the others. The instructions state that I may give them my order information via their website, but have not been able to access it -- well, I got their website, but could not seem to get it to respond to the Code #'s listed on my vouchers, per their instructions. It is refreshing to hear that some orders have been processed correctly and without problems. I remain neutral at this point.
    OYL

    0 Votes
  • Lj
    ljjjjj Nov 03, 2009

    Supposedly you can access you paid subscription online; but when you access the site...it's only to use YOUR credit card to order THEIR magazines. I don't know why I did it again...this is the second time!!!

    0 Votes
  • Jl
    jlast1 Nov 05, 2009

    I just inadvertantly found the website that allows you to activate your subscription voucher. Ironically it was through an entirely different web address. The link is:

    http://www.poweroftime.com/about.html

    The online voucher redemption link is toward the bottom of the page, and you'll need the online code that's on your activation voucher. I just successfully registered mine and hopefully I'll receive my magazines.

    0 Votes
  • Jn
    jnddh Nov 10, 2009

    I also just ordered a mag from my nephews school fundraiser and after reading this i am worried that i will never get my magazines, what i have noticed is the web site that it does say to order the mag online i can not find, so that makes me nervous. well i will keep you posted.
    the web address magselect.com is the web i couldnt find to order online

    0 Votes
  • Ra
    raeaa Dec 23, 2009

    I recently purchased a MagSelect.com voucher through a school fundraiser: The contact information I received is: Phone: [protected] Address: Customer Service P. O. Box 62219, Tampa, FL [protected]; Email: [email protected] I hope this might be helpful to others trying to reach the company. I am neutral about the product at this point, but nervous about my order. I hope I actually receive my magazines. If I do not, I will ceratainly notify our school's administration so they will know to avoid selling magselect for future fundraisers.

    0 Votes
  • Jl
    Jlew911 Dec 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My mom just purchased a subscription through a school fundraiser and I when I went to the website, I was confused on how to enter my online code. There is a new telephone number for those interested in contacting them [protected]. I have yet to complete the process but I will certainly be looking to see if our magazines will be received. I will contact my local news organizations and national news if necessary if I find this is one big scam. It is truly despicable to scam people through a school fundraiser. I will out magselect to the fullest so help me God if this is true!

    0 Votes
  • Pa
    Pat Chambers Jan 03, 2011

    I also ordered frm the school about sept.2009 i have yet to get a magazine frm them.
    the phone numbers arent right I tried calling.
    i feel this is a scam wheres my magazine???????

    0 Votes
  • Ed
    Ed Pruneda Jan 24, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered magzines from my grandkids from girl scouts the past two years I have yet to get a magazine. If you are not going to send out the magazines don't sell them. I ordered This OLd House, and Country.

    0 Votes
  • Na
    nana jo Jan 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I went on line November 28, 2010 an ordered a magazine through a school fundraiser . I have yet to receive the magazine. 1/25/11. I just called the number on the card [protected] an was told by Kim that they have recieved the order an that the Magazine's next issue is in March. I was told I should receive my magazine no later than 2/21/2011. The magazine is This Old House. I will keep you posted an let you know If I receive it. ( I also had forgotten i ordered it but my husband asked me why we had never received it yet.) I will keep you posted ! wish me luck!

    0 Votes
  • Ma
    MagSelect Jun 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Magselect.com cares very much about providing excellent service to all our customers. To help you complete your order we’d like to offer some helpful facts for easily redeeming your vouchers.

    • Make sure you are visiting the correct website – www.magselect.com
    • Enter the 10 digit On-line Redemption Code
    • Enter your magazine selection(s)
    • Enter your name/address
    • If a gift, please enter the Giftee’s name/address in the appropriate field
    • Confirm and submit your order.
    • You should receive your first issue in 4-8 weeks.
    • If you do not receive your first issue or if you have questions about the subscription, please
    contact us at [email protected] or [protected]
    • Magazine selection may vary depending on the value of the voucher you purchased.

    0 Votes
  • Ed
    Ed Pruneda Jun 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I don't have my redemption number code anymore, becaus what is the use I will never get my magazine. I ordered this old house and country
    Ed Pruneda
    2614 Dawson Cabin Rd.
    Jacksonville NC. 28540

    0 Votes
  • Ed
    Ed Pruneda Jun 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    why should anybody complaint, because nothing will be done. I see there are a lot of comlaints have they been solved?

    0 Votes
  • Ma
    MagSelect Aug 30, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Thank you for your comment regarding MagSelct.com. Unfortunately, the company that you are referring to, Magselection.com, is not our company and we do not authorize magselection.com to represent our company in any way. We recommend that for any complaints regarding magselection.com, should be referred back to that company directly.

    For any questions or concerns regarding Magselect.com, please refer to the information below:
    Magselect.com cares very much about providing excellent service to all our customers. To help you complete your order we’d like to offer some helpful facts for easily redeeming your vouchers.

    • Make sure you are visiting the correct website – www.magselect.com
    • Enter the 10 digit On-line Redemption Code
    • Enter your magazine selection(s)
    • Enter your name/address
    • If a gift, please enter the Giftee’s name/address in the appropriate field
    • Confirm and submit your order.
    • You should receive your first issue in 4-8 weeks.
    • If you do not receive your first issue or if you have questions about the subscription, please
    contact us at [email protected] or [protected]
    • Magazine selection may vary depending on the value of the voucher you purchased.

    0 Votes
  • Jo
    Johben81 Dec 10, 2013

    I just ordered a magazine from Magselect.com today. I hope I get it within the time period alloted.
    I'll definitely keep this voucher information handy and I'll make a note of it on my phone calendar to when I should be receiving my magazine.

    0 Votes
  • Al
    Alice Boucher Jun 02, 2019

    I mailed in the $30 PRE-Paid Magazine Subscription Voucher on 1/17/19 for Coastal Living Magazine 30 Issues (3 years) Magazine Code ZBX42 (PAID-New Subscription)) and I have not received any Coastal Living Magazines in the mail that I have paid for.

    To respond, please email Alice Boucher at [email protected]

    1 Votes
  • Fr
    Freylaura Sep 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I purchased 2 magazine vouchers from my nieces' school. I am trying to redeem them as they expire July 31, 2020. The web site is gone and I have two useless vouchers that I paid $10.00 each for. I have two online codes of IN33539418 and IN33539319. Does anyone know of any way to redeem these? Thank you! [email protected]

    0 Votes
  • Am
    Amy Howard Nov 18, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I order some Sport Illustrated Magazine back on Oct.17, 2019 and have not got any magazine yet. My daughter was having a fundriser at school and i order the magazines, for my dad and he has not revices any yet in the mail. my Email is [email protected]

    0 Votes

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