How can you have a beautiful new hotel, and have geese poop all over the grounds where you have to drag your luggage to get into the casino..you cant tell me you cant fix this problem..this is not a way to welcome your guest...
no hotel parking- have to carry luggage from parking lot through casino then turn left and walk down this long hallway to hotel lobby. -no seating for handicap or elderly down this long hallway. architect did poor designing. should have a people mover like Foxwoods Casino .I asked for a handicap room hoping to get a low bed and was told all the beds are the same height. I had to get a step stool to get into bed. Then all computers went down for about 3 hours or more. You couldn't get any money and the machines would not take your winning tickets. I came all the way from Ct. for this aggravation. never again nor will I recommend it to anyone. The Ladies bathroom in front of casino on the North side was filthy.
the afro american woman who works in the cashier window was very arrogant when the line of people was trying to collect from their tickets. Nov. 1st 2018
I camp to Twin River on 10/25 by an invite to the buffet dinner not expecting to much as it is a comp event. I have been a operations director in the food and beverage area for over 30 years and all I can say as to the way we were treated by your staff was to say the least appalling the person who seated us was very pleasant, helpful and professional. The reason we get invited to these events is because we spend a good amount of money and time at Twin River. We went over to the buffet on the back left hand wall and there were 4 of us one of our party couldn't find his little raffle ticket given to him. We were never told we needed to keep this ticket to give to the sever at the buffet in order to get the shrimp portion of the buffet I had my ticket and was given the last of what was in the pan scraps all broken up bits of shrimp served to me in a french fry paper boat really why not just place the shrimp on my plate? then My friends wife explained to the server he didn't have his raffle ticket as no one is telling customers they need the ticket the girl actually told her it was their problem and to go find a manager and then took the pan from the warmer and walked away talking out loud how she didn't need to deal with this s*&*(&t not today or any day and my friend was nothing but nice to her and looking for direction on what to do. We just let it go sat down and ate our meal. Food was what we expected not the quality but this is totally not the issue here. We then get up and leave as we were walking out we were having a conversation together and were not looking as to were we were leaving from and we walked out the exit I guess and the man at the door in the suit jacket actually had the nerve to say out loud to his co-worker 4 people 2 signs guess they cant read. Are you kidding me insulted not once but twice and to this level there are many new options now open to not have to come to Twin River with much better player comps and treatment. Plainridge treats there players as if they were the Kennedy's compared to the treatment we received there this evening which was to be a nice evening rewarding us for being loyal customers. By far the worst customer service, Food Service and training I have seen in a long time OLD Country Buffet was better and they are out of business.
I used a ATM machine at twin river casino to withdraw $1200.00 I didn't get the money but it charged me the...
The first thing you should notice when you walk through the door there is no security. People are allowed to...
I agree with the several other writers on the complaint board. Twin River is the WORST casino. They do not...
What a joke of a casino. Filthy, disgusting, nasty smells. Bathrooms are
unsanitary, urine everywhere, blood on floors and walls, toilets not flushed, used paper all over the place. And as far as the slots, they are just as dirty and disgusting. WOW, what a sewer hole. Never Ever going back again. Your commercials say it is a world class casino? That's a joke. More like a world class cess pool. GROSS!!! World class casinos are Foxwoods, Mohegan and MGM, something twin river will never, ever, ever be. P.S. If you do decide to check out twin river, please, get a tetanus shot first.
I am disgusted on howd you are using your free play. I have not received any in over six months. My girlfriend only went when I did and she spent the same and she receives $20 and I receive nothing but flyers. How disgusting!!
Of course every Casino has losers and we know that but I must say out of all the Casino's I've been to Twin River pays out next to nothing. The highest payout I've seen there is around $4000.
You might think that's a great payout but for a Casino that is very very weak if that's your highest.Your chances of hitting it big at this Casino are slim to none. If you want to have fun go to Borgota which is in Atlantic City. They have the loosest slot machines I've seen on the east coast. I hit 5 times in a row. Then of course Casino's in Las Vegas are more likely to hit. I've seen people I know come back with winnings as high as $40K.
I've been to Twin River quite a few times and have seen the house consistently rob people of money. There payouts are weak and chances are if you go there you will loose. However if you do win don't go back. Your likely to see the house take everything you won in a moments time.
I can give you the run down on what I know about the payouts. Check this out:
The majority of the time in the HIGH LIMITS section of Twin River you are bound to loose on:
Coyote Machines in the very back
The Monkey Machines right next to it
The $5 Machines on the left side of it
The Mermaid Machine on the end by the attendant NEVER PAYS EVER! HAHA
About every 2-3 months I've seen the Coyote and Monkey Machine pay out. But your talking $50-$80 bets
In the middle you will see 3 $25 machines and 2 $10 machines.
The one on the left can hit for: $800, $1600 or $3200 at the highest but chances are you will loose. This machine says it pays out over $50K but the highest I've seen is $3200. Don't be fooled by the LIES!
Now to the Jackpot Party Machines
The one in the middle is usually the hottest machine. The one on the right 2nd hot. The one on the far left not as hot. The highest payouts is between $1300-$2000 at a $18 BET. Chances are you will loose. The machine says you can win up to $10, 000 but again its lying. The highest I've witnessed is $2000.
Now to the corner you will see 3 GREEN machines that max bet at $5. Sometimes those machines can pay out. The highest payout is $500-$1000 NOTHING HIGHER. Now it says it can pay out alot higher but I'm telling you the machine is programed for around $1000. I've never seen higher.
Now for the nickle machines. You can expect to hit if you do hit on the Gold Fish Machine maximum of around $400 at $6-$8 a bet. Chances are you will loose. However I have noticed when heavy traffic is present you have a better chance of winning.
But mark my words if you do win DO NOT MAKE IT A HABIT to go to this CASINO. This Casino consistently robs people. The machines appear to promise that your highest potential is up to $10, 000 or even $150, 000 but mark my words if you win the highest you will see is 10 percent of what the machine says.
I THINK THE STATE OF RHODE ISLAND SHOULD INVESTIGATE THIS CASINO.
Also I did research that TWIN RIVER Filed for Bankruptcy recently.
Don't touch this CASINO. If you win NICE! But I'm telling you I've been to nearly every Casino on the east coast and this one is DEAD LAST in my book.
It's the cheapest and probably one of the cheapest in the NATION. Don't expect anything AMAZING from them.
Was just at Twin River...had (what I thought was) alot of points on my card since I've been there at least 25 times...turns out my points only accumulated to around $30.00...this place is pure amatuer night...2 of the 3 atm machines in a certain area were broken, every 15 minutes or so this very annoying announcer with probably the most annoying voice ever is yelling at you to sign up for a players card, you can't get a free drink (unless you want to drink soda), the waitresses walk around yelling "drinks"...very unclassy place, not sure what they are thinking and of course the machines are very obviously calibrated to not pay..this was my last time, bring abck the old Lincoln Park with the very cozy bar in the non-smoking area where you could get a sandwich, play keno and just enjoy...this place now really sucks...
There is absolutely no sense thinking you are going to get lucky at Twin Swamp. Just like they loosened up those machines when they opened the new room last year, they have tightened them down as much as they can to try to "stay open." The place will never close as it brings in a ton of cash. The state is far too greedy at 61% of the take and the real cause for "failure". I recommend everyone avoid this place until things gets financially straightened out. I feel bad for all the employees that have lost jobs and more that probably will.