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Four Winds Casino Resort

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Customer Service

11111 Wilson Road
New Buffalo, Michigan
United States - 49117
Four Winds Hartford 
68600 Red Arrow Highway Hartford, MI 49057
Four Winds Dowagiac 
58700 M-51 South Dowagiac, MI 49047
Four Winds South Bend 
3000 Prairie Ave South Bend, IN 46614

Complaints & Reviews

bad customer service

The worst Casino I have ever been to is the Four Winds Casino in New Buffalo Michigan. I cannot believe how...

thratening and abusive behavior

I was threatened by hotel employee to be throughn out naked into the street !!! I was "comped"a room...

buffet 9/13/2008

I took 3 of my friends from out of town to spend the day and to your buffet on 9/13/2008.
I was upset with the display of food and the service rendered to our party of 4. The tamales were cool, the ham dry, the ribs cold, etc., and the pasta bar I had with alfredo and shrimp was unedible as the shrimp was so fishy tasting that even the person next to me smelled the odor.
I am a frequent visitor to your casino, but will hesitate in the future to bring any friends to your buffet after spending that much money for a meal.
The service was very unacceptable. After our first serving of drinks, we never saw the server again.
A disappointed customer.

poker machines

We love your casino, but would like more Penny poker machines or even some nickel ones. You had some good...

discrimination against disabled veteran

Received a Parking Ticket for Parking in Handicap.

I am a retired veteran U S Navy with 22 years of service. I am writing to express my concern about a parking ticket I received and the pending decision of the court, court fines, court fees, traveling from Indiana to Michigan and lost time from work.

My license plate number is DAV 9118. Officer Jeff Whelan only wrote 9118 on the issuing ticket. This car is registered in Leon he put my wifes name. I Leon was the driver this particular night.

I called Jeff Whelan the officer who wrote the ticket over the phone. I could not get this officer to understand the laws of The last paragraph worded traveling with a Disability Placard or Plate. The last sentence states Michigan honors current disability plates and placards from other states.

Next, I tried to plead my case to Captain Jungle. I explained to him that on Michigan DMV website I am allowed to park in handicap with a DAV License plate. I got know where. Captain Jungle told me to take it to court and plead my case. Then he said bye. I stated go ahead hang up on me. I then stated we got know where. Can we solve this without me coming back to Michigan and so I would know in the future. He said go to court. He then came back with the fact that if Four Winds Casino call again and complain about me parking in handicap I would get another ticket.

However, I do believe that this was racially motivated. When we arrived at the Casino there were casino security watching us. No words were exchanged. Upon leaving and after noticing the ticket we immediately got out went back in side and spoke with someone on the floor who came outside and stop the security guy in the truck. I explained to the gentleman in the truck that I received a ticket for parking in the handicap. He immediately responded with yea you cant park in the handicap with that license plate. I explained in Indiana I can. Again he stated I am from Indiana and you cannot park in handicap with that license plate. He also stated DAV means you are a member of Disabled American Veteran. We walked away.

It would seem that I should have had an opportunity to move my vehicle before a ticket was issued. The same amount of time it took Four Winds Security to call the police could have been used to page me and get me to move my car until I got this issue straightened out at a later date. My wife and I are pretty discipline.

However, my complaint received the thumbs down from the Pokagon Police Department. We now have to come to court. In Indiana, I am allowed to park in handicap parking spaces with DAV license plates. I have emailed Paolo (Customer Representative from DMV.ORG) She states I am allowed to park in handicap in Michigan.

My proof is Indiana and Michigan websites the procedures I went through to get the DAV license plates and DMV.ORG. Was this racially motivated? The security guy in the truck responded right off as if he knew the law. Could this have been avoided? We were only out for entertainment. Not Harassment. I wouldnt have parked in this space if I wasnt allowed.

I did go to court and the charges were dropped. Me and my wife had to take a day off work to go to court for nothing.

I am looking forward to your response.

  • Ez
    Ez2be Oct 09, 2009

    Don't know if it was racial, definitely shows law enforcement stupidity at a minimum and I for one will not visit this Casino again if their security is this inept.

    0 Votes
  • Ro
    Roy VanderSloot Nov 12, 2009

    Sorry for your bad experience. The laws are not the same in Mich. as in Ind.
    A "DAV" plate is not acceptable licence to park in handicap spots.
    The Secretary of State can issue qualifying people:
    A) a placard
    B) an embossed license plate with the logo
    C) a red tag for your license plate.
    Vehicles in handicap parking may be issued a ticket if you don't have one of the 3
    or if the placard not displayed *or*is expired.
    Permits are issued by the Mich. Secretary of State Office,
    Mich does not have a DMV.
    Someone has given you erroneous information
    As a foot note, one can not determine race from a license plate.

    Michigan vehicle code Act 300 257.19a

    0 Votes
  • Ro
    Roy VanderSloot Nov 12, 2009

    Sorry, I forgot to thank you for your service to our country

    0 Votes

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terrible experience

We visited the casino on6/30/08 .This is my wife's birthday and thought we would eat at the buffet and...

discrimination against disabled veteran

I am a retired veteran U S Navy with 22 years of service. I am writing to express my concern about a parking...

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