The complaint has been investigated and
resolved to the customer's satisfactionResolved Luna Carpet — complete disatisfaction
resolved to the customer's satisfaction
Many Complaints -
- Luna advertises 1 Room Free but when quoting only quote complete $, won't share the savings or square footage cost.
- They had to reschedule original installation date.
- Installers did not vacuum after installation - leaving staples, tack strip pcs., etc. all over the new rug and surrounding area.
- Installers put some nasty gouges in our plaster walls.
- Installers left a 16' roll of padding and complete box of tack strips.
- 2 weeks after installation we found a few 1" long nails or screws between the padding and carpet and now await their return to fix this problem. We will NEVER BUY FROM LUNA AGAIN or recommend them.
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