Lumio

On June 21, 2022 we signed a contract with Lumio to go solar. We did the loan process and everything. Here we are August 8, 2022 and still have yet to have our solar installed. We were told by our sales team and their regional manager 34 panels, a generac, all new breakers and breaker boxes, and a 1k incentive bonus all within 30 days. Here we are August 8th and only have 15 panels, none of the electrical complete, no generac, and 19 panels short. *** solar hasn't even been turned on! *** electric company has everything done on their end and they are just waiting for Lumio to get it done! We call, no answer or call back. There is no 24hr customer care number (just mon-fri business hours)and they have yet to complete the project before first loan payment is made. They were supposed to be here today August 8th to shut off all power for 8 to 10 hours and have not shown up. No one bothered to call us. I had to call and find out what was going on. And just as I suspected ANOTHER excuse! Saying there was no generac(generator) available in warehouse. This has happened every time we inquire why the job isn't finished. They scheduled for August 17th to finish installing the full amount of panels as they had already scheduled a month ago but never showed and yet had another excuse. All of these things, which we were promised IN OUR CONTRACT by LUMIO have not been done. They have repeatedly dodged phone calls , don't communicate or call back, nor do they even bother to email back within a timely manner. When we call the 800 number they tell us to get with our Reps. *** Reps tell us to call the 800 number. It's just a unprofessional runaround. We are not yet to date out any money other than the cost of a hotel for today to stay because they said they'd be here to do everything and we wouldn't have power. Hotel with 3 dogs and 2 kids is non refundable. I have no idea when they will actually come to finish the job but our first payment is set to come out of our account soon.

Hello, On April 10th, 2022, a Lumio sales agent visited our house to sell their solar panels. He highlighted the financial benefits of solar panels and assured us that Lumio would manage the installation process. He also mentioned that our electricity provider would purchase surplus electricity, crediting us for less productive months. However, we were misled about the Buyback Program. We were informed that our provider would buy excess electricity without mentioning a third party. After three months with solar panels, we still receive bills over $100 monthly, plus the panel costs. Contacting Lumio, we learned we weren't enrolled in a Buyback Program, requiring another credit check, despite one done at contract signing. Lumio listed Buyback Program companies, but none serve our area. The Lumio representative left us to resolve this, contradicting the salesperson's assurances. We feel deceived, stuck with non-beneficial solar panels, and suspect a scam rather than a service.