The complaint has been investigated and
resolved to the customer's satisfactionResolved Lucas Law Center — Unauthorized charges
resolved to the customer's satisfaction
Eric Sullivan of Lucas Law Center called me at my home in July, 2008. The call was about re-modifying my mortgages to get me a smaller payment so I could afford to keep my home. He told me that when I retain their services, that I should not speak to my mortgage companies. They would take it from here and handle everything. If they couldn't get it done, they would refund my $2, 500.
They did nothing. I heard nothing for months. I now have a NOD, which I didn't have before, and I am currently in full foreclosure pending a sale date. Frank Sullivan was the person supposedly handling my account, but when I e-mailed and called after 3-4 months of not hearing from them, I was told that as soon as they get things going, they would call me. They are negotiating. I trusted them to do this, so I followed their instructions of not speaking to my mortgage companies.
When I FINALLY did hear from Frank Sullivan after my numerous e-mails and calls, he didn't even know who I was. Didn't have my info in front of him, didn't know anything. To ward me off, he refunded $500 to pay one of my mortgage companies to keep them at bay. Instead of sending me a check to pay the mortgage company, he credited the credit card I used to pay them the $2, 500, which wasn't what he said he was going to do to begin with.
I heard nothing again for another 2-3 months, but was finally contacted again by Frank Sullivan. Again, he didn't know why I was calling or who I was, and proceeded to tell me that he had just come back from a 2-month tour of Europe and Asia with his son. Apparently, he used my $2, 000 for pocket change on his world tour. I proceeded to tell him that I was now aware that we were in foreclosure. He had the nerve to tell me that he sent me a partial credit and now that he was working 'gratis', he could no longer help me. I'm aware that the definition of 'gratis' is 'free' and the $2, 000 is still had didn't seem like that is working for free. I requested that he pay me the money back since he didn't do what was promised and he told me flat out that I received all I was going to get from them.
Eric and Frank Sullivan (not related) were the only two people I ever spoke to at Lucas Law Center. I have since sent e-mails to Paul Lucas, Frank Sullivan and numerous e-mails to Eric Sullivan requesting an itemized statement of what they supposedly did to earn $2, 000 and I've heard nothing except one more call from Frank Sullivan telling me to quit wasting my time e-mailing them every day about losing my home and my animals. He said I would not receive one red cent back, that he was done. And then he hung up on me.
I borrowed the money from my elderly neighbor who is on a fixed income. She even spoke to them on the phone at the beginning when they were talking us into re-modifying my mortgages. They assured her that her money would be refunded if they weren't able to do what they promised. She has e-mailed them also requesting a refund.
This was my parent's home that they worked for 50 years to keep. My dad had it paid off before he died. It's an old home and it needed repair and upgrades so me and my mom took out loans against the home to improve it and didn't know at the time that the monthly payment would increase so much that we couldn't make the payments anymore. When my mom passed in April, 2008, I was her full-time caretaker and had no other income. I've been looking for work since then and took on 2 roommates but was not able to pay the high mortgages. That's why I went for this to begin with. They promised to take my $1, 100 payment and cut it down by half so I could afford to keep the house they worked all their lives for. And now I'm going to lose the only home I've ever had because of the likes of Lucas Law Center and their greedy employees.
I know now that it was a rip-off from the get-go. I may not be able to get my money back, but I'm not going to take this laying down. When I get done e-mailing and calling everyone that will listen, I will proceed to contact the Attorney General, The California Bar Association, the BBB and county aging society against elder abuse. They haven't heard the last of me.