In early 2017 I was at a pretty low point in my life and decided I wanted a fresh start. I called a few local Bankruptcy attorneys and ended up choosing Ostling.
From start to finish, the entire process was fairly straight forward and simple. Jeffrey Abbot was my attorney, and he was genuinely pleasant to work with. I met with him on 4 different occasions, each time providing all the documentation he needed to perform his job. To my utter shock, it wasn't until the very last meeting, where I thought I was in the clear and could see the light, he dropped the bomb shell.
There are certain laws in the state of IL regarding Bankruptcy. One of those being that you may not file if you make more then X amount of dollars. You would think that this is something you would establish early on in the meeting of client/Lawyer. Let me be clear, it is not my job to know the bankruptcy law. It is and was Mr. Abbots. Turns out I make about $300/mo more than law allows.
At this point I had paid the entire amount due to the firm to file my bankruptcy. Jeff attempted to persuade me to go with chapter 13. Which wasn't something I had any interest in doing. I politely told him I needed a refund. He explained that I would need to call the head office and inform them of that.
Five minutes later I was on the phone alerting the main office to why I would be needing my refund. That was almost 3 months ago. I have called in several times and once was even "Disconnected". Each time I call, I get told that Mr. Ostling has yet to figure refunds. But that first time I called to ask for the refund, I was told he processes them once a month, towards the end, and the checks would be mailed out. And of course, I would not get a full refund.
I work in an industry that relies heavily on customer service. My overall experience with Ostling and associates has been pleasant. And had I qualified for the Bankruptcy, I very much doubt I would be having any complaints. This, however, has proven to be completely unacceptable.
Mr. Ostling, in the off chance that you read this, I ask sincerely that you rush my refund check. I do not publicly bash companies that have treated me fairly. In all honesty, I would likely still recommend your firm. Seeing as this is not a flaw in your employees, but rather a flaw on your end.
I filed Chapter 13 bankruptcy back in 2011 with Ostling and Associates. With chapter 13, you pay so much a month to the bankruptcy court and then also a portion of your income tax refund. Back in November 2014, I was put on a medical leave of absence from my job. I had an appointment with Jeffrey Abbott from Ostling in November and gave him what paperwork I had. I dropped more paperwork off with him a few weeks later as requested by staff in Bloomington. Early January I have email other documents to them. I have been getting the run around as in no one returning calls. One phone call I was told that we should have this resolved before I was two months in arrears with the bankruptcy court. It is now 2 months and Ostling is still running me around in circles. I have not made a payment to the bankruptcy court in December or January. Now the Ostling staff wants me to drive to Bloomington next week to meet with one of their attorneys. Seriously???? Wouldn't it be easier for them to pick up the phone than for me to spend money on gas to drive from Decatur.
Ostling might be the largest bankruptcy firm but if you are doing any filing except for Chapter 7 I highly advise against using this firm. Previous complaints are right on the mark...they do NOT return calls. They receive a large portion of your money when you file Chapter 13 and pay your fee to the court every month...appears they just are in it for the money. Mr. Ostling, your staff does have all my paperwork and has had it for some time.
filed chapter 7 in 2008 used Ostling thru there pekin office. paid up front and always a lil more along the way. they bleed you constantly promising to get things done along the way. did most of the research myself. credit checks etc etc . by the time i went to court they sent me to the wrong place." lincoln hotel in springfield." they looked at me like i was homeless wandered in from the street. found out court was 5 blocks away behind a subway sandwich shop of all things, actually had to enter subway go out a side door into a vacant building and find the other pittiful souls to find i was in the right place finally. then no one from my esteemed attorneys office showed up.!when the judge called our name we went forward, he asked who my attorny was i told him ostling but no one has spoken to me or came forward as being my attorny. finally a woman in the back of the room reading a romance novel said they couldnt be there and she was gonna sit in for them. i dont even think she was an attorny and she didnt utter another word thru the whole process. and now 4 years later i just 2 months ago got a local hospital off my back, constanly say they never got theyre letter or papers saying i filed and they were included, also found out that theyres a judgement against my wife in the county courts here for a credit card balance that was included, ostling wont return my calls cant speak to anything but someones voice mail etc etc . THEYRE MUST BE SOME SORT OF ACTION WE CAN TAKE AGAINST THESE HACKS!!!1
Lars Ostling cannot be trusted. My wife and I met with him and discussed the outcome of our current financial situation. He assured us that his reputation represented himself. He is "The Largest Bancruptcy Attorney" and always gets his way. Our situation would be best taken care of by Lars himself. Great! He told us what he would do personally and how much that it would cost. Great! We set our goals, sold a camper to pay the amount requested and felt better about our future. After meeting 3 times with him and paying him the third of four payments and Lars assuring us that everything was going as planed, things changed. The fourth visit we were unexpectantly not meeting Lars as planned. Instead got sent to another lawyer in the office. That lawyer proceeded to tell us that none of the original plans were going to be used and that they would need more money to go a different route. We asked to speak to Lars and were told that he was not available. We called and tried to speak with him and was told that he was not available and we also received no return call. We called and asked for our money back since we paid Lars with the agreement of him taking care of the bancruptcy in his way, but the office told us that they would have to tally up the amount of time the business had invested and possibly issue a partial refund. I thought that it meant something when someone gave you their personal word and you put your confidence that person. That is why my first statement is "Lars Ostling cannot be trusted".
these guys are total jacks. I paid for my case in full and was told we could do filing in a week. They never...