Louis VuittonMy Cluny MM Bag

A Nov 02, 2018
This review was posted by
a verified customer
Verified customer

I Purchased my first LV bag and paid nearly £2000. When received I happily transferred stuff from my old bag to the new one and when I was admiring myself in the mirror noticed the bag was damaged on one side. It looked like the stitching had stuck/ was pulled which resulted in the material bunching on one side. I took the bag to LV in Birmingham to double check with them and they agreed too but as they didn't have this bag in stock I couldn't get a replacement. I then went online to arrange return and replacement. When I called today asking when I would get my new bag I was told by your staff that as I had left a business card in the bag it was classed as used and the returns section couldn't confirm how the damaged had happened and refused me a replacement. It is used as soon as you open the packaging!!! NOT HAPPY at all with your company's return policy - If I had gone to a any other business and shown the bag and the fault (which had arisen at the time of production) I would have had an immediate replacement. Very disappointed in LV and will be taking this up with my credit card company. I am attaching pictures and you can clearly see the damage is in the stitching and nothing to do with the inside of the bag

My Cluny MM Bag
My Cluny MM Bag
My Cluny MM Bag

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