Lotus Leggings / unauthorized charges on account
Complaint Description - Posted 3/15/2019 4:37:03 PM
I am disputing unauthorized charges on my account. I purchase a product leggings from Lotus Max Flo company for a trial period of 14 days when I received the leggings before my trial period was up I canceled the order. I purchase the product on Oct 08, 2018 for $4.95. Thinking everything was taken care of I then received another pair of leggings didn't think nothing of it until I checked my account on March 14, 2019. And notice a charged on Nov 8, 2018 for $49.99 plus a fee for $29.00 another charge $49.98 plus a fee of $29.00 another charge on January 12, 2019 for $34.99 and another charge on February 11, 2019 for $34.99. I received three pair of leggings after my first purchase of $4.95. I called on March 14th 2019 and spoke to two different representatives trying to explain I was told ma'am you didn't cancel you order you are Responsible for all charges I disagreed trying to explain that I was charged 2 $29.00 fee when I was charged the $49.00 which I did not authorize. One representative said she would cancel my order I said I cancel it back in October 2018 she got angry and kept interrupting me not allowing me to finish I was trying to tell her about all the charges and a pending charge that was going through on March 14th 2019 she got angry and said I canceled your order and I am not going to go back and forth with you and the next thing I knew she was no longer on the phone I call back and spoke to Jason he was no help either stated the fee was an overdraft.
I would like company to refund two $29 fee and one $49.99 none delivery of one legging and $34.00 pending on my account which would be posted the next day that's all I am asking since I did receive three leggings just asking for reimbursement for what was charged on my account without my permission. I can send them copies of the charges on my account showing the fees. I want this resolved.
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