Long Island Rail Road [LIRR]
reviews and complaints

LIRL @ Ronkonkoma station passenger pick up
you have to think more than twice to figure out what the sign really means 🤔

There are multiple people not wearing masks everyday on the 7:17 AM train from Babylon to Atlantic Terminal. I sit in car 7823 and the conductors never enforce the mask wearing. Considering we are all packed like sardines on this commute, which is an unsafe situation to begin with, the conductors should be enforcing masks. The conductors are clearly aware of this situation, yet do not say anything to these passengers.

I use the MTA app to schedule my rides so I know in advance if I am going to get CTG as the service that will pick me up. This has lead me to cancel trips, or schedule my trips 45 - 60 minutes early simply because I know that 75% of the time CTG will be either very late (as they take advantage of the 30 minute leeway they're given) or NEVER SHOW. Add that to calling access a ride to get them to send another car, after being on hold for at least 20 minutes (long wait likely due to OTHER people complaining about CTG) and every trip is an exercise in futility.

I just wish that CTG would scheduled their cabs to handle pick ups in the same vein that the AAR buses do. 95% of the time customers get mad at cab drivers for being late for their pickup when in actuality the cab only got dispatched a few minutes prior. It is also unfair that after waiting 30-90 minutes, customers often go back indoors (to avoid extreme weather, etc as this is a service for the sick & elderly) only to suddenly be told to be outside in 2 minutes or their cab will leave. This puts pressure on the customer suddenly as if they did something wrong, forcing them to rush to get ready again, which could cause an injury. To make matters worse some drivers are impatient & want to leave right away, again unaware that the customer has been waiting for a long time and rushes the customer more.

While there are problems with all access a ride brokers / drivers, none are as consistent as CTG, the fact that they can not be found online and treat AAR customers with such disregard leads me to believe that they are less of a cab company and more scam artists that have somehow managed to get a contract with the MTA / Acccess A Ride. We need to put an end to this contract, deal or whatever because I promise you this is a major problem for people who are just trying to live their lives without trying to do mental gymnastics to figure out if their ride will come or if they have to figure in traffic plus their hour wait time for CTG before scheduling their day.

Access A Ride needs to stop using CTG Car Service. They are unreliable. They are never on time and lie. How can NYC allow CTG to
Pick up the elderly and handicapped on behalf of Access A Ride?

LIRR daily at rush hour, more than 50% riders are not wearing masks even though announcements repeatedly state they are required. Train personnel are masked but say nothing and do nothing about riders' masking.
Just give people fines already!

I live in the south Jamaica region, 160th street and Claude Avenue. I don't mind people doing their jobs. But the inconsiderate track work during early Saturday mornings starting around 4am, is ridiculous. And now starting at 10 pm Saturday night, is now becoming unbearable. It's waking up and scaring my children. Waking up my elderly parents and I! Also our tenants. Like I said I don't mind the work but please at reasonable times!

On 10/15/2021 my son whose name is collin clarke had a trip scheduled for 8:59 with the curb brokers which was cancelled at 9:10am because they did not have any accessible vehicles available so a uber was called and his return trip was cancelled and not rebooked by the worker drones u have working there. I was on hold for one hour trying to resolve this issue and it was never resolved effectively this is a terrible service to the disabled and i really hope when eric adams gets in office he dismantles this service and fixes this breaucracy. The problem is not on my end it is a diservice to the disabled who already have extreme challanges daily. Of course sorry will not fix this i have no desire to you putting a bandaid on an ozzing cut that no bandage is big enough to fix collin clarke

It is 7:45 pm and I have just gotten picked up . My pick up time was 6:11 pm. The cab company Curb contacted me at 5:11 stating that they would be picking me up on behalf of your company. I called them before I left out my job and was informed that they were searching for a vehicle for me. I went outside to wait. A few minutes later, I checked App to see if a car had been assigned and saw that "drive completed" was indicated. This was at 6:20 pm. Called Access a Ride and held for about 35 minutes until I finally got a nice representative name Debby who apologized that Curb sent my ride back to them but it wasn't picked up by them...which meant that I would have never gotten a ride, had I not called. Debby got me reassigned to Broker Car Service and stated they'd contact me within 5-10 minutes. This was about 7:05 pm. At about 7:15, I get a robo-call asking if I still needed a ride. I finally get a ride at about 7:45 pm and made it home about 8: 10 pm. I am in so much pain from my knees and legs...no one disabled, should have to go through this. This morning, I had to obtain a taxi authorization in order to get to work on time. My pick up time was 8:30 am. I was at work at 9:35 am when I received a text stating that my ride would be arriving in 4 mins.
.

A disable person in red t-shirt, and blue pant/jean is jumping by the stairs very dangerously. I am afriad that he may push some body off the stairs

Hello,

I work for the MTA B&T, I recently started to return to 2 Broadway office on a 2-3 day basis. On Thursday morning, I purchased a morning ticket on the train and then in the afternoon, on my way home to Floral Park, I purchased a 10 trip off peak ticket at Atlantic Avenue on 9/21/2021 at 4:58pm. As of today, I am home from home 9/29/2021, I've only used the 10 trip ticket 5 times, yes on the ticket it appears I used it 6 times. I believe the conductor seemed to double punch my ticket on 09/21/2021, not knowing I purchased a morning. I have all of my receipts as well as a log of how many times I have been in the office. Please advise. Please feel free to email me at [protected]@mtabt.org or my cell # 516.697.8424. Thank you

There is one specific conductor on the oyster bay line keeps blowing the horn way early before reaching the Albertson station. The time that he passes is between 5:30pm to 6:00pm. This is the only conductor that blows the horn that way. The conductor starts blowing the horn when they're leaving Williston station witch is a 1 mile away. Can someone get in contact with this conductor so they stop this irresponsible habit.

The train conductor collected tickets and passed this woman without a mask, three times, and never told her to mask up.

Bathroom filthy, no soap not even toilet paper. LIRR is the type of rail service you would expect in a 3rd world country.

On the 529 am out of ronkonkama
People still smoking on the waiting area platforms and people still not wearing mask the PA system on the train announces that it's a federal law to wear a mask and people still are not. When will the mta police start writing tickets. We are paying for a services that does nothing but drive around all day people not paying fares. Smoking and no mask.

This incident has occurred several times! With two separate clients. Long wait time for return trips (hours) then to be told there is no car available to take them back to their start point. My mother waited hours for a car, which never arrived! My grand mother the same situation she is 80+ years old! This has happened in two different boroughs! We understand that we are till in a pandemic but these trips are made in advance things should be already in place for these trips it is very inconvenient not only for the client to access a ride but for the families who are now in a panic with finding a way for their loved ones to get home I hope that this doesn't continue and things can and will get more organized. Sincerely, a concerned family member

On August 8, 2021 the LIRR schedule to Huntington to Port Jefferson Station were not right. There were a early train from Huntington that's not on the app, it came about 9:25pm, I was waiting for the 9:54pm so I took it. Now I have to wait for the Port Jefferson train at Huntington. That train suppose to come at 10:22pm. So I wait at the platform so I wouldn't be late. The monitor said it was due to arrive. No train came, I wait maybe its delay because it was raining. 11:00pm no train so I take Uber because there is no other way to get to Port Jefferson to get me car.
And for the Nice bus the schedule need to be up dated, it said take N48, N49 to front st. Hofstra University. Not true I have to take the N70, N71. I was was late for work. I snap shot to show I wasn't lying

It's a federal Mandate to wear mask on public transportation. Why doesn't the conductor enforce the mask wearing for all people.

I took the 7:00am train out of Ronkonkoma and multiple people not wearing mask. 😡

I've been calling access-a-ride for several hours throughout the last few day and I haven't been able to get a rep on the phone at all. I have several doctor's appointments coming up during the next week and I desperately need to make a trip reservation with AAR. I'm disabled, I have limited mobility, and my physical condition impedes me from using public transportation. This is ridiculous. I've even tried signing up for the online reservation feature and it's a total failure. It constantly tells me the ID number I've been using for years is incorrect. How am I supposed to make my medical appointments if I can't make a reservation with this service?

I have regular pickups on three days a week for dialysis. I use to get picked up on time. Now the drivers either don't show up or show up late for these appointments. Now I have to make alternative plans in case the driver does not show up. This has been going on for at least the past three months May, June and now July of 2021.

Access A Ride has always sent an Access A ride vehicle on time when I had a regular doctor appointment. Now I can't depend on them for that. I had to cancel my appointment and make another one because access a ride never showed up. This happened July 22, 2021.

I'm a Senior who is ill and need reliable service which access a ride use to be.

On 07/15/21 I was waiting for my ride and no one ever showed up I called the company they told me the car was outside, when I got down stairs no car was there I then called back they said the driver left cause he didn't see anyone. I called again they told me to take a taxi and I would be reimburse but I didn't have any money so i was unable to make my appointment.