Ky?ni
complaints

I ain't gettin' my money back like they promised. They say they got some policies that nobody ever told me 'bout. They say they can't control their leaders, so they ain't takin' responsibility for my money troubles.

I canceled my autoship on June 17. I remember calling and emailing Kyani on that date. Kyani skipped July and charged my credit cards and shipped the products on August 3 that I haven't purchased. I didn't place any order on August 1.

I got forced into joining Kyani, man. I was in this Zoom thing with a bunch of Kyani peeps, and they wouldn't let me leave without signing up. I shouldn't have given my card number, especially with everyone listening. They didn't even bother to read or tell me the terms and conditions. So, I reached out to Kyani, asking for my money back. I had to pay for shipping the product back myself, which sucked. But now, Kyani ain't even bothering to get back to me or give me the rest of my cash back. I paid a whopping $650, plus a 10% restocking fee, and another $30 to ship the stuff back. All I got was a measly $216.66 refund. I got pics of the box I sent back, man. This company is a total scam, no doubt about it.

As an independent business partner, I don't wanna be part of Kyäni no more. So my sponsor (or salesperson) bought $814.00 CAD worth of products on my name and how can I have a repurchase? The products ain't arrived at my address yet but of course I don't want 'em. I'm still within your 30 days return period for full-refund, (or maybe 90%?). I dunno the exact % but I want a refund anyways. How long is the approximative time before Kyäni process my request? Referring to some customer complaints (here in ComplaintsBoard.com), I did follow all requirements needed and I hope there ain't other any mistakes.

I paid 995 bucks to become a business partner with Kyani, Inc. But guess what? Just three days later, I realized it wasn't my thing. So I asked the team leaders to remove my name from the company. But man, those folks on the Zoom chat were giving me a hard time. They wanted me to think twice before leaving. I had to repeat myself and make it clear that I didn't want to be a part of it. To cut the story short, they even told me to ponder on it for a whole month. Can you believe it? So here I am, 995 dollars poorer and no sign of getting it back. I'm reaching out to you guys for help because I can't find any way to get a refund from Kyani on my own. I feel lost, like I've got nowhere to go.

I canceled the autoshipment on the Kyani website for a product package that cost $221.49 on 3/2. I received a tracking number indicating that it was shipped on the same day. I called customer service to inform them that I had canceled the autoshipment and asked if there was any way to cancel the March package. The representative informed me that it had already left the warehouse and suggested that I return it at my own expense of $20 for shipping. I didn't have the time to go to UPS for the return, so I decided to keep the package.

To my surprise, on 4/9, I received another package from Kyani, this time for another $221.49. I called customer service once again and asked why I was charged and shipped a product that I had canceled the shipment for. The representative explained that the cancellation was only applied to one place and not the other. Confused, I asked for clarification, and she mentioned something about a personal profile and a business profile. Apparently, I had canceled one of them, and she assured me that she would cancel the other one.

Finding the option to cancel shipments on their website was nearly impossible. After clicking through every single link, I finally found the cancel option and proceeded to do it. I had also called their customer service in March, but the representative failed to inform me that I had canceled one of the profiles. I was under the impression that I had canceled everything.

Now, in April, I am once again charged for the package. The company expects me to return it and pay an additional $20 for shipping. What's frustrating is that they don't even provide a return label. When I inquired about this, the customer service representative explained that it costs the company a lot to send return labels, and they expect me to bear the cost. It's outrageous that I have to pay $450 for something I had already canceled. I demand a refund of my hard-earned money and request that they send me a return label so I can send their package back to them. They shouldn't charge me for shipping it back to them and going to UPS.

Good afternoon, my name is *** and I live in ***. I wanna complain about Kyani. Lemme tell you what happened. I joined this company in August . I tried their products, but they didn't work for me. So, in January , I decided to leave the company. I canceled my business with them, but I didn't send in the paperwork. They said it was fine to email them a picture instead. So, I'm a reseller and I put my stuff on my *** store. Then, I sold an item, but I got a message from someone saying I had to take it down. The person who bought it tried to pay, but *** made me take the listing down. Now, the buyer thinks I did it and they're not happy. I explained the situation, and they understood, but it was still a bummer. They said I could send the products back to Kyani, so I did. I paid for the shipping and sent the cancellation paperwork too. I've been waiting for a month for them to refund my credit card. They never reached out to me to say when or how much they would refund. Today, on 3.2.2020, I sent an email asking for an update. They said they didn't know if it was my "starter kit" or something else, so they wanted to know that first. I told them it was products I was supposed to buy every month and they told me to send them back. Now, keep in mind, these products are worth over $400. The next email I got said they threw the products away and I wouldn't get anything back, no money, no products. Um, I paid for those things, they told me to send them back, and now I get nothing! I'm really upset and I think this whole thing is a scam! What can I do now?