L'OccitaneCustomer service

D
This review was posted by
a verified customer
Verified customer

I have been shopping their products for years as a loyal customer. But today was my first time call their customer service. Have to say the worst ever. I placed the online order and accidentally used a saved delivery address and need to change it before it ships out.

So for the first time i called and waited 15 mins to have some one answer, and she was really moody. Seems just want to get over the phone call. I thought maybe she just having a bad day. That's all right. Once I got the confirmation email, the zip code was with an extra # and city name was one word and got separated into 2 words.

Call the 2nd time, still wait for another 15 mins, and this one was not happy neither. She was harshly asking what kind of address you want to change with an attitude, so I though another one with a bad day?? Anyway, got 2 confirmation emails with no updates, she basically didn't change anything

so call the 3rd time, long wait as usual. She seems normal compare to the other ones. Got the zip code, and when I told her the city name was incorrect, it should be one word instead of 2. She said I was wrong it should be 2 words. So I said "I'm sorry, this is my home address and it is one word" I was speechless.. Then she said" the mailman will deliver it even there is a space in between the words", and just wont change it.

So I gave up and said " just hope it will get here"

love their product, but this is just unprofessional

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.