LKQ
Reviews and Complaints

On March 23 I had purchased a set of four replacement wheels (p/n ALY03636U10) for my 2006 Lincoln Town Car which were remanufactured and sold by LKQ. The parts and labor that I paid totaled $948.66. LKQ's documentation represents that this type of wheel is covered by a lifetime warranty against material defects. Last year the metal finish on one of the wheels started bubbling, chipping, and peeling off in chunks due to a manufacturing flaw. In February when I reached out to LKQ, manager *** arranged to timely send a warranty replacement to the shop within two weeks. On July 31, I reached out to Scott again because a second wheel from the set was exhibiting the same defect. In August he indicated that the wheel was sold out, that a replacement could not be made available because they had no buildable cores, and there was no ETA for when they would have it again. I was advised to keep checking back in for availability for the replacement part. Over the past six months I had attempted to reach back out to LKQ, either with no answer or simply being told the part is still not available. On December 21 I sent another email to Scott, where he replied that the situation was the same. In my answer back to him, I notified him that the others in the set were also now exhibiting the same defect at this point in time, and asked if there was a different variant to exchange the whole set out instead. Scott responded back today stating that there is nothing available at all, "it is a common issue for these wheels" and now referred me back to the original shop for resolution. This matter is however outside the shop's warranty, the issue here is LKQ's responsibility under their warranty. By Scott's admission, the business had been selling products for which they are fully aware to knowingly suffer from these defects unbenounced to me, and is now either unable or unwilling to offer me any kind of resolution to honor their warranty obligations to their customer.

On 9/28/22, I went to the LKQ Self Service Auto Part location ***. Upon entering the business I was told I'd need yo pay $3.00 to go look for the parts for my vehicle, although there was no guarantee the two vehicles he'd shown me still had the part I was looking to purchase. Paid the $3.00 and was directed to the rear of the business and approx. location of the vehicles. Finding the parts I needed, I returned to the office whereas the clerk rung up the two items. Without any additional comment she stated a total price of $35.86 which I paid with credit card.When I took the parts to the repair shop that was fixing the car, the guy asked why did I pay for a 90 day warranty for a door panel and gas cap. either they fit or don't. I told him I didn't and he then showed me the receipt. The clerk had placed a warrant charge on each item and had said nothing to me. She never asked if I wanted a parts warranty, just charged it to the price. 9/30/22, I returned to the business and spoke to the staff, who informed me that a warranty charge is applied to all sales unless you tell them not to. Supposedly there is a sign at the cash register that says this and they as employees are not allowed to voice the policy. They can't ask the customer if they want the warrant, they just auto add the cost.I asked for a manager and the person, white male, black hair approx. age 35 confirmed the practice. Said there is a sign over the register and if you watch the register you can see when they add the warranty charge and ask that it be removed.Explained to the manager that that was fraudulent and deceptive behavior for a business as I didn't see any signage, and the clerk never asked, nor told me of a warranty cost. The items purchased were not mechanical and didn't require an operational warranty.Manager stated he understood my complaint, but his system would not allow him to refund the warrant fee. He also said this was a LKQ company policy and practice.

On May 19, 2022, I ordered a car hood replacement for my Avalon through Carid.com for $428.90. The request was processed through LKQ Corp, and Keystone Automotive was the supplier. The order arrived intact, and upon initial inspection, it seemed fine, so I accepted it. However, I later found it was damaged due to insufficient packaging. The hood's corners near the windshield were severely bent. Accompanying paperwork stated the hood should have been shipped on a pallet, but it wasn't. After accepting the delivery, Carid and the shipper denied responsibility. Attempts to contact Keystone Automotive were fruitless as my calls were ignored, leading to no refund. Incredibly, a second hood I ordered from another site, also through LKQ Corp and from Keystone, arrived with similar damage. I refused this delivery and got a refund. Proper packaging with just a bit of foam or bubble wrap could have prevented this, but it wasn't attempted. I resorted to buying a hood from a junkyard after these failures. It's disheartening when a nearly $500 item is carelessly packaged, risking damage during shipping. I'd guess only a 5-10% chance of such a poorly packaged hood arriving undamaged, which seems like a wasteful cycle of spending $4000 to $8000 for defective goods, not to mention the weeks wasted. The damaged hood is still at my home for anyone to inspect.

I ordered an 4.0 V6 engine from LKQ on 09/11/2022. When the engine arrived a little more than a week later, it was not the engine I ordered. It was a 4cyl something. Obviously, not what I ordered so I refused it. I received a call a day or two later to ask me why I refused the shipment. I explained the reason was because it was the incorrect part. I was told that I would have to wait until the part was returned to a warehouse so it could be verified to be incorrect. I asked to kept informed and was told I would be. A few days later I get a voicemail stating that the engine I refused was the the engine I ordered. Not true. (a different story surfaces later) I was told I would be getting a refund and I told them I would rather get the correct engine. I was told that accounting was pushing for a refund. Whatever! Well, after three weeks of back and forth I received a refund check that was less that what I paid. Of course I called them. The reason I got for the difference was because I ordered incorrectly. When I told the person I had the order conformation in front of me I was quickly put on hold. They came back and told me the part was correct and I just refused it. A little background, I've been a mechanic for over 40 years and I can tell if an engine is a V6 or a 4cyl. This company has done everything BUT take responsibility for their mistake. I needed that engine but according to them, I refused it. On what planet does that make sense? I had already ordered parts to adhere to their warranty requirements. BUT I REFUSED THE ENGINE I NEEDED. They're continually trying to make it look like it's my fault. I thought their mission statement said something about providing great customer ***. I have worked with LKQ in the past and they used to be a good company to deal with but unfortunately, something has changed for the worst. I'm still waiting for a call back from management. It's been more than 2 days so I'm pretty sure it's not going to happen. We'll see.

I would like to describe the Nightmare of an experience I have received working with Allusedparts.com Automotix llc and LKQ who are all affiliated. I ordered a transmission online Sat 06/04 and the funds for the transmission were taken from my account. The transmission was listed as a 2012 cvt with all the correct specs for my car. I let my transmission repair guy know who scheduled me in since my car is undrivable at the moment. I called Monday morning to customer *** at allusedparts.com. They confirmed at first it was the correct part and would be shipped but upon checking closer they realized they had inventoried the incorrect part and were shipping out a 2015 non CVT although my receipt and order showed a 2012. The hold time to speak with a rep was at least 30 minutes each time I had to call in. I called back was placed on hold for about 45 minutes the next rep came back told me the order was incorrect and would be canceled. I asked that due to the error someone help me with the situation as now I am out the funds to repair my car and it sets me back even more. The rep said no nothing they can do the order is being canceled. I asked to speak to a higher up for assistance I was told no and the rep hung up the call on me. I called back and waited another *** This whole time I kept my cool and was nothing but nice to the reps on the line. I then researched where the part was coming from which was LKQ out of ***. I researched and reached out to the General Manager *** I called his listed number directly left a voicemail and he returned my call later that day. He was apologetic had me forward an email of my receipt to him directly and then stated he would research into what can be done and would contact me back directly. I have yet to receive a call back. I checked to see if my order had been refunded after days since it was canceled, and I still have yet to

On May 30, 2022, I purchased a crate motor from jegs.com for the sum of $4315.00. As it turned out, the motor was built and sold to me by a company known as ATK ENGINES, also associated with LKQ. Having been involved in building, servicing, and diagnosing small block engines for about 25 years, I am well-versed in the critical 'breaking in' process. The motor arrived two weeks later, and I followed the included break-in procedure and warranty details meticulously. After installing the motor and adhering to all guidelines, everything seemed great until the car, with only 450 miles on it, started making a terrible noise at idle. Unable to restart the engine, I suspected a catastrophic failure, something I had never encountered in my career. Following weeks of frustrating customer service interactions, I initiated a warranty claim and sent the motor back to ATK for inspection. Later, a technician informed me that the warranty would not cover the damage due to detonation, suggesting bad gas as a possible cause. This left me puzzled, considering not all engines fail from such an issue.

On 12/11 I bought an Engine for my 2006 Avalanche from LKQ Corp at their facility. On May 10, the engine failed again, close to where it first failed in 2020. It was replaced for free. Then, on June 2, 2022, that engine failed too! LKQ arranged for the engine to be sent through Auto Zone in Venice, where my mechanic, Aamco Transmissions, is located. Initially, I paid $4,163.15 for engine block removal and replacement because my mechanic required payment to begin work. My truck was effectively held until LKQ paid Aamco after receiving the old engine. I was promised a refund in 2 weeks on Aug. 24, 2022, which I hadn't received by 9/10/22. After the replacement, the new engine had no oil pressure and was deemed faulty. LKQ agreed to pay only $800 of the $4,163.15 labor cost for another replacement and to send another engine, presumably through Auto Zone. The amount for the first engine replacement is unclear, but for the second, I'm expected to cover $3,363.15. My warranty is a 3-year, unlimited mileage with $50 labor reimbursement per hour for approved claims after inspection, which was approved. The first long block replacement is supposed to be free, regardless of the failure reason. My warranty claim number is now WC-XXXXX.

Transaction uploaded: In-person Date/Time: 04/08/2022 1:08:57 Warranty Guarantee: $6.90 We are in the store weekly. For this transaction, I told the new employee 'No Warranty'. The new employee charged me for it anyway and then failed to process the part, as the video cameras will confirm. Attempted to contact store and corporate HQ with no results. Sent email 4/12/22 to LKQ HQ with no results. From: [Redacted] Sent: Tuesday, April 12, 2022 4:53 PM To: [Redacted] Subject: LKQ Pick Your Part Complaint We were charged for the warranty even though we told the cashier NO on the warranty, plus she did not process the part so we can't take it back even if we wanted. The security camera will show that the employee did not handle the part for this transaction. Two problems here but the resolution we want is a refund or credit for the $6.90, please. Additional training needs to be provided to your employees. When you called back, I had just submitted the following text in the Contact US page text box: Complaint #1: Each time I call your customer service number (twice so far) I was immediately placed on hold, the last time for more than 3 minutes. Complaint #2: The phone number on the receipt is not accepting calls from my area code. I have called your customer service line multiple times, given phone numbers to different LKQ Pick your Part locations that do not connect to a person. The last time I called I was put on hold and disconnected. There is no customer service excellence in this experience. Complaint #3: When a customer, retail or otherwise has a complaint, there should be transparency on who to contact for a resolution. Your representatives could only tell me that Pick Your Part is a subsidiary and not a part of LKQ, and there were NO managers to speak with. Entire email attached.

Purchased car airbag from them. Prior to ordering it, I email a photo of the item I would be ordering to the parts person. He emailed back and said they had it. I ordered it and they sent out the wrong part anyway. I sent the part back to them and left messages on the voice mail several times. Then tried to contact the parts supervisor they would not take my calls they all went into voice mail again leaving messages. I called the coprorate offices, same result nobody calls back. This went on for a week. What a company.

LKQ get your stuff together, there is no way this should happen. At least grow a spine and call somebody back. I have never dealt with this kind of customer service from supposedly an established company in my life and I am 55 years old. I wouldn't buy from LKQ now if they were the only source.

I was driving on I 24 in Manchester tn on 4-30 at 6:30am and a truck driver cut me off from the fast lane when he had nobody behind him, nearly hitting the front of my truck .When I came back around to pass him after gaining speed, he threw his hands up as to say oh well, you shouldnt have been in my way. The truck number was 44655 and the last trailer of the dbls he was pulling was 14682.This guy does not need to be driving a truck for Fedex or anyone else if his actions are going to violate safety on the road and I would like him pulled from the job.

I have driven myself for yrs and have never ran into anyone like this guy, pulling over on me with no regard for life never using a signal or anything else to let me know his intentions.

Steve Moore
LKQ driver
Manchester tn
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