Live Nation review: Access denied to Munich Olympia Stadium Depeche Mode Memento Mori Concert 20 June 2023 although concert tickets were bought since 05.10.2022

On 05.10.2022 I bought 3 tickets for Depeche Mode Memento Mori World tour - concert in Munich, Olympia Stadium, on 20.06.2023. 1 ticket for myself, 1 ticket for my 4-year old daughter and 1 ticket for my husband. I am a big fan, our daughter enjoys their music a lot and we wanted to experience together a Depeche Mode concert. On 9 June 2023, I have contacted Live Nation, the organizer, via e-mail, to ask what are the admission conditions to the concert for a child and if we can bring a bottle of water for our daughter to the concert. The organizer replied by email that we need for our daughter good hearing protection and a foldable bottle, but liquids are not allowed, although we will find food and drinks on the venue. On the date of the event, we went at the venue at noon, to check if families have special access queues or where we are entitled to access the concert based on our tickets. I encountered a man with a small car and a badge mentioning "Depeche Mode Security" and asked him about our access to the concert. I mentioned to him as well that we will need to access the concert together with our 4-year old daughter. He advised us to use the West gates, as they are not so crowded, especially since we were with a child and he mentioned that admission starts at 5 PM. At 6:10 PM we arrived at the Olympia Stadium entrance, and since there was no queue we accessed by the main entrance (East), but there a security lady stopped us and did not allow my daughter and my husband access to the concert (they had seated tickets on the West Tribune and I had standing ticket). They were turned around as the security lady mentioned that children under 6 are not allowed on the venue. We showed her the email from the organizer, where they confirmed that our 4-year daughter can access the concert, but she denied their access. My husband and daughter tried to access the concert again on the West gates, but there were also turned back by the guys checking the tickets for the same reason. It did not mattered we especially bought seated ticket for our daughter, that we were confirmed by the organizer to have access with her, that we also checked earlier with the event security team and they confirmed her access to the venue, and that by the German and EU law, children are allowed to entertainment events and concert, as long as they are accompanied by an adult/parent. She was together with both parents, we have bought her ticket (3 tickets in total for us 3) and still she was not allowed on the venue, being discriminated. She was so disappointed and this repeated refusal had such a terrible impact on her psychologically, as we were preparing her and us as a family for this event since October 2022. We are from Romania and we travelled 1500 km, we spent a lot of money and time on flight tickets, accommodation in Munich and everything, just to participate together to this event. And on the event starting hours, my daughter and husband were denied the access, without showing us a law or something in written that did not allow them to access the concert, therefore without any proof. They were just discriminated, their rights by the EU laws were not respected at all and our daughter suffered extremely much from this horrible experience. She is a child, and she created a lot of hope to be able to attend a concert with us and to enjoy it together. This was a horrible experience especially for her, and for us as well, as in front of her eyes we failed as parents, we could not do what we promised her, although we did not break any law or rule, we just bought 3 tickets and we paid them 9 months in advance and could not benefit from them as we were discriminated. I have contacted the organizer for this by e-mail and phone and I have no conclusive answer, as it refused to refund us the money for the 2 tickets for my daughter and my husband that were not used as they denied their access to the concert by discrimination.

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