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Linksyssupport scam

Purchased a linksys wireless router and tried to install/configure it. The wizard would not work - error messages saying factory resets were not working. Called support line and the person who had very bad accent wanted me to pay for the support for a tech to remotely access my computer. I told them I was not paying for service ona brand new product tha should work without support. She just kept repeating herself - 'do you want to avail to this service?' I finally hung up. Scam to get more money.

Responses

  • Ro
    Roger May 24, 2010
    This comment was posted by
    a verified customer
    Verified customer

    this should have been a simple installation of a network adapter.

    not only did the unit fail to work, their customer service dropped the ball

    by supplying 2 rma numbers could not be

    recognized. an email request and a phone call were not answered.

    its a cisco product. perhaps they just

    care about their business products and

    the linksys is a "B" brand. very dissapointed and most certainly cannot

    recommend using their products.

    0 Votes
  • Re
    redneck661 Oct 07, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have a linksys wrt54g router. It has worked well. I tries looking for answers to my problem online and on linksys website with no avail. I started up a chat with tech support and after answering all their questions they said I was out of warranty. I did not want them to repair it I just wanted a couple answers to what might be the problem. Their only answer was to pay them for advice. If this is the best they can do, then I will do the best I can do and that is to go buy a new one from some other company!

    1 Votes
  • Lo
    louie dangelo Mar 20, 2014

    As soon as my 1 year technical support was over my wireless router stopped working, literally days after, well i called lynksys and i was told i need to re-up for $200 to get technical support, RIP OFF company, will never buy their product again. Good luck understanding the rep over the phone it seems they are from india.

    1 Votes

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