Lincare Holdings review: poor service! 51

James, great post - am a former employee who just left, too - area manager told me flat out in a conference call that our billing center was on crack; this was due to them not being able to bill for some medications due to an incorrect Patient Consent form on file - we had one, but it was incorrect, and it would have been breaking HIPPA laws for them to bill without it being corrected. Lots of work towards asking for help obtaining, and when I brought it up again on a phone call, that was his response. I was so taken aback, I didn't know what to do. I'm sitting here thinking he's REALLY saying I'm the one on crack. .Well, that was the final straw for me. I'm not going to be spoken to in just any kind of way, so...I just felt it better to move on. And no, I'm not just some disgruntled person...there is only so much one person is willing to take, and I guess that line is different for everyone, but mine was crossed that day. I'm the one in the so called hot water for not being able to bill for this patient's supplies, but the real problem started when important HIPPA compliant paperwork was screwed up, and we were unable to bill b/c of it. A simple matter that never should have gotten to this point. And I'm the one on crack? REALLY? By the way, the amount of money that was/is wracking up but that is still not billable is going towards $1000.00. there is absolutely no excuse for this. The issue that is holding it up is such a simple issue to fix. It was also an easy mistake to avoid, but apparently the office manager and CSR's, all the way up to the Area Manager, don't understand simple instructions. I understand mistakes happen, I make them too. But to not correct it long before this nearly $1000.00 threshold is absolutely inexcusable. I had even talked to the daughter myself, and she was livid because they were now getting billed for it...wow. I had written up a new/correct Patient Consent form, and gave it to the Area Manager, asking for help in delivering it directly to the patient's home, and instead of handling it, he brought me back the incorrect one. I had not looked at it closely, due to being spread thin, until a couple of days later. That's when I addressed it on a conference call. O well...if Lincare doesn't want to get their money, and get it honestly and correctly, then...neither do I . But I won't screw the patient's for it.

My husband has been referred to Linncare. I have not received one call on his CPAP like his dr office said and then after 3 weeks of waiting for the call. I called them. The person I spoke with was very friendly but telling me how over worked they were. I am so far not impressed with their office. I didn't know it took almost a month to check benefits and call the patient with benefits and an appointment. Already frustrated.

I would like to bring your attention to the managment you have here in Moab, Utah 84532.
I am 74 years old and have been around alot. I have been a foreman on many jobs I have worked, Supervisor for large companys. One of my bigges was a safety supervisor for a large trucking company called Hatchco, Hatch was the owners name and he added the co. they operated through several states.
I was also a manager for Western Rock Products in 1983. I am going to get so you wont get bored reading this. I do beleive you should investigate Marla A Greenhalgh. I am on oxygen, so I have been able to observe employees come and go. I am a good listener so I hear complaint's for leaving. For instance, One guy was real good at his job.
He could remember the tank number's from when he loaded his truck until he delivered them. When he delivered them he knew the tank numbers. He could carry two box's of four tank's with one under each arm.
He was a trained retired Military guy named Dan. Curtis got so fed up with him and Marla that he quit in the middle of deliveries while he was out of town and had to hitch hike back to Moab.
Marla rode him so bad he couldn't take it anymore. Especially training a guy that only wanted a part time job.
Fishing and his boat was the only thing on Dans mind, and to top it off he could only carry one box of four tanks. Like I said I am 74 years old and I can carry two box's easy!
Dan kept Marla buttered up real good then up's and quits to go fishing. So what does Marla do? She hire's another Military guy rom la Sal, Utah. This guy got on the computer and studied up on oxygen and Lincare. This made Marlsa real happy. he was being trained by a guy named Travis i beleive, anyway he told Travis he thought it was goint to be just a part time job. He never lasted long enough for me to meet hom. Travis was fed up with Marla's cpmtrp;;omg way's amd found a job in Grand Junction, Colorado.
None of these people give any notice so you know the managment must be really bad. Now marla hires Louisa Gibson, and Eric Edge. Erick is one of the laziest guy's I have ever seen, but knows how to butter up to Marla so he get's off easy. Louisa on the other hand is a very hard working woman that is nice to the customers. Louisa has three young children and need's this job bad, but yesterday she walked off the job because Marla was riding her.
Louisa is an African American. I do not think racism is the problem here as much is the problem she needed the job really bad. Marla took full advantage of it. she just got a divorce and had alot of problems with the husband stalking her. Louisa let Marla know way in advance she had court before labor day, so she needed off early. Louisa also had to work the day after Labor day and Marla made her stay real late after hour's.
I think it was to punish her for taking part of the day off. Marla is a control freak. I could spot this the first day I met her when she had an issue with a driver, and came with him on his delivery. Marla also had a confrontation with the driver in front of me that should have never happened.
When I was in managment I was taught to never have a confrontation with an employee in front of another employee, or in front of any person for that matter.I witnessed this happen.
I could go on and on over the issue's you have, I am really surprised you have not spotted it. I would think as much turn over as you have therein a short time, would tell you something. I can tell you there are quite a few people here that would use another source if they were bigger. They are however picking up alot of customer's you are losing due to this poor managment.
My name is:
James H. Hoffman
132 Walnut Lane
Moab, Ut. 84532
Phone [protected]
I would prefer to be left out of this unless of course I could help get a couple of the good employee's back. I might add Marla is real good at talking her way out of a situation, and putting the blame on some one else!

I am an ex employee and I have also worked for another oxygen company and I must say that I will never go back to work for lincare again! I worked in a fast paced office and after I lost 2 drivers all lincare was worried about was making 90% on conc. checks so that the area and regional mangers will make their bonus and they don't care how it got done as long as it got done! who cares about the 1 driver that is out working 12-15 hours a day and on the weekends! I didn't see them working on the weekends to help out an office that was crying for help and never mind about that 1 driver that hasn't seen his family in 2 weeks! somebody should go down and look at how these offices are run by mangers and area mangers! When you are down 2 drivers the big thing that suffer is customer service and the patients and personally i feel bad because I took alot of pride in my customer service! I'M VERY SORRY TO ALL MY PATIENTS WHO HAVE SUFFERED FOR THE BAD SERVICE!

I worked for Lincare for 4 years during which time I learned that the vice president Lori Demello was more concerned with getting her 6 digit bonus every year. She also had us selling patients things they did not need to help her gain this. After we made millions of dollars for Lincare we get a bonus of $260...I was promised $5, 000 (It never happened) So much for Lincare. .

My husband needs his CPAP machine and has been waiting three weeks for a repair! Call every week and was just informed that nothing has been done, but they have to send me a new one, I wonder how long that will take and I worry about my husband not having his machine! We are also sent wrong filters and then they can't send us any more because we have already received some which we can't use. I want everyone to contact their DRs and tell them how bad they are! I am in CT and we never get a bill so we don't know what they are charging but there are a lot of charges to Medicare which I'm sure are over billing!

I'm so upset my blood pressure must be through the roof. I just finished a 2 page letter to the CEO of Lincare. I'll call the local office Monday and have them pick up their CPAP. My insurance already paid for the humidifier, mask and hose...they can have the machine back. I'm so done with these "no follow-up" fools and I've only been with them for a bit over a month. They gave me an Elite II that didn't work on the first night and then came back 3 days later (because they don't have them in stock) with an Escape and just swapped them out. Told me there was no difference. Well a month later my doctor is looking for the data to see if I'm at the right pressure and...you guessed it...Haven't heard or seen from Lincare for 3 weeks when they promised they'd be here June 4th to collect the data. Now I find out (through the internet) that the Escape doesn't even monitor whether the pressure is good or not...just the usage. GRRRRRRRRRR...they should change their name to LIN...because there IS NO "CARE"!

I am equally upset. My mother uses liquid oxygen and some guy named Stevie now is asking her to buy burned DVD's from him for $5? I called someone named Pam and she said she would look into is and I am still waiting to hear back from her. I have called my mothers physician, Medicare and CHAP . I suggest you do the same.

Having similar issues with Lincare in my area. I was just recently diagnosed with SEVERE OSA (obstructive sleep apnea) and I have been on a CPAP for 5 weeks now. Got my machine from the local Lincare office, they did not have my prescibed mask in stock, they promised it within two days, gave me a loaner which fit horribly. It took 2 WEEKS to get it in. Then, 2 weeks ago, a piece of my mask broke causing it to leak. Went in on a Monday to order a replacement part, told me they only place orders on Fridays and it takes one week to receive orders from main warehouse! That's two weeks away and my Apnea is so bad it is life threatening. They said they could not order outside their order day and could not expedite shipments! So I waited, they called me on friday to let me know they were ordering it and to confirm my address for UPS and it would require a signature. I explained I cannot receive signature required packages as both I and my wife work full time. They said it had to ship to my physical address per company policy, but offered to have it shipped to their office so I could pick it up. Well friday came of the second week and no call from them, my wife was home sick and UPS showed up with a box from Lincare. I called them and asked what the hell was going on, they said, OOPS, we forgot to put the note in your account, sorry. Got home that night, opened the package, and it was not even the right part! It was parts for the loaner mask, not my prescribed one. Of course now they are closed and I can't call till Monday. Decided to go through my bills to see if there was a weekend number other than the answering service. I realized they were billing my insurance company for Home delivery plus mileage for my CPAP, loaner Mask, Oximeter, my proper mask two weeks later and they have never been to my home! I have picked up all of these items directly from the local office. I am done with them! The CPAP is a rental, so I just ordered everything from an online CPAP supplier for half the cost with expedited overnight shipping, will have everything on Monday. I am going there on Monday and returning everything that is theirs, then I am reporting them to my insurance company and to my local hospital who uses them frequently. Considering a letter to the editor as well...

HI CAN I ASK WHAT STATE YOU ARE IN AND WHAT CITY. I AM NO LONGER WITH LINCARE JUST WANT TO KNOW IF THE CARE IS THE SAME IN OTHER STATE.