Light In The Box
reviews and complaints

Ordered 2 ladies cardigans on4-6-22 the order didn't seem to go through so I placed the order again not knowing that the order had gone through.i received my cardigans about 2-3weeks later great so I thought only to find out they had changed me twice so instead of £45.00 English Pounds they had taken £90.10 English Pounds from my building society Account

I tried to get in touch with customer service but all I got was something about a Ticket? All I want is the £45.00 putting back in to my account.i lost the order number I'm afraid it was Light in the box from Amsterdam who took it out

dission at 5722greene st phila pa 19144 order watchphone hoodie no send bye you payed pnc bank card 6832 conatact 8663042818now erie pa refund card or no mondayemail me on that [protected]@gmail.comawait email no shipping new cirty refund onliy answer need address email me id number did not rite down just eat 100$ order ericcaldwell

I ordered a few dresses from Light IN The Box. Shortly afterward I changed my mind and had UPS ship the package back to them. I never received nor picked up the package from UPS. I then notified Light In The Box that this package is being returned back to them for a full refund. They then informed me that they do not refund money back on purchased orders. That was never stated in their policy agreement. After arguing going back and forth with them, their customer service then apologized for any inconveniences they may have caused me and agreed to refund me back my money. It's been a couple of months now and I still have not been refunded. They have their products and my money. I want my money back. Ticket Id: [protected]

refund or resend old address%&@@greene st in phila pa!(!$$ moved away new address erie pa16503239E12th street16503 resend or refund pncbank CALL18663042818 CARD 6832 ericcaldwell SSN169585688 on june24TH 22year of send check erie pa16503 ERICCALDWELLitsyour dission ligthin inthebox corporate office ceo pres board email dission 23RD june email [protected]@EMAIIL.COM

Dress purchased in size small. Was so big, I could fit 3 of me in dress.

When I tried to return, was told it may cost me more for return postage to China than the cost of the dress. Something like $30 to return for USPS. I was told to keep dress (that I can't wear) for a very small discount on next order. This "store" feels like a scam and I would never order from them again.

Buyer beware.

Total waste of hard earned money.

I ordered the following items

2 dresses - Not fit for purpose (Very inferior quality)

3 Necklaces - 1 has just broken

I have complained the first thing I am offered is 30% discount on the dresses, then when I say but the dresses cannot be worn as they are rags I get offered 50%. These items of clothing are only fit for the bin and now one of the necklaces are broken to.

I want full refund for the dresses and a replacement necklace as I do like it but its clearly poorly made.

regards

Suzi Thomas

I ordered 3 items, 2 mens shirts and 1 woman's shirt on 19th July 2022

No order is showing on my light in the box account but the money has been taken from my account.

I have emailed the company but had no response.

£64.43 taken but no proof of order

I ordered a MOB dress -- two different ones. They offer a "7 day return with no reason" policy. The dresses were stock sizes not custom. They are telling me no return because all dresses are made to order. Basically I'm out $300 with 2 ugly poor quality dresses. NEVER NEVER NEVER ORDER FROM HERE. CUSTOMER SERVICE IS A JOKE.

I ordered 2 t shirts, which took weeks to get to me, and they are too small. I have tried for 2 days to try and get a return form and address and they make it impossible to do so.

Also, they want me to take a video of me wearing the t shirts to show they are too small. Ridiculous. if you can not do this you can not go any further for a form!

Also, the time I have spent on the computer trying to chat to someone, or thinking I have got it all wrong, is absolute madness. They obviously do not want any returns.

The company seems to operate fraudulently

I ordered a camera for 126 euros and light in the box / mini in the box sent a cheap product, per attached picture

On their website they then ask to document with pictures the proof but their website does not work properly to upload pictures. So you can’t do it. You then ask them where to send an email

You send them an email with proof attached

that person does not reply on the email.

They continue to answer online but ask you to resend the wrong product without a specific courier service nor the proper documentation that goes with it. They can’t provide a return label !?

then they ask the client sends it back paying for transport costs of 30-40 dollars without a proper document that goes it; no pick up service ; no return label.

It appears fraudulent. It is not professional.

When a company sends a wrong product it is up to that company to arrange for a pick up service that ensures the product arrived safely back to the company. It is up to that company to pay for transport costs.

That company needs to perform the refund

They ask to send a package back in a way chances are real it will be confiscated. This company asks to return a product without a return label

It is up to the company to pay the transport return costs , refund and pick up the parcel.

I made a purchase of and I phone 12 mini phone cover on the 22 May I still haven’t received it and my tracking number is not recognized my order number is [protected] my tracking number is Qp921469615GB so no purchase and out of pocket not very happy. Before that I ordered another phone cave with absolutely no problem! I purchased this item on line with the App it was in total £15 plus I am very upset and hoping this issue can be resolved as soon as possible. Thank you Elizabeth MacCuish

Janusz Derzak

Order # [protected]

Aurora, Colorado, US

Lightinthebox Company

Customer Services;

Formal complaints regarding delivery (Dec 24, 2021) Shirt and Jacket (ordered Dec 12, 2021) order # [protected]. The product does not meet required standard contains wrong shirt delivery and faulty Jacket. First request letter for return/refund date Dec 30, 2021 (meet seven days return policy).

Lightinthebox 7 Days No Reason Return stated as follows: If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.

Shirt has missing garment label (fabric material and handling) and can create potential skin infection and sickness (shall be cotton per order). Does not meet Federal Trade Commission and International Organization for Standardization regulations. The shipping company is responsible for wrong Shirt delivery and shall cover shipping return cost by Lightinthebox.

Wrong design Jacket (too tight sleeves) is subject to return back as per terms and conditions written on the purchase order. Using size chart provided, I ordered a Jacket and it would have fit except the arm holes were way too small (which is not listed in the size chart).

It was delivered women’s Jacket - with zipper tab on the left side (it was ordered man’s Jacket). For man’s Jacket the zipper tab shall be on the right side. Below see explanation of feature between men’s and women’s zipper tub.

“Women’s hoodies are often cut to be a little more snug-fitting, whereas men’s are a little looser, but there are plenty of exceptions to this rule. Traditionally, men’s zip-up hoodies will feature the zipper tab on the right side, while a women’s zipper tab will be on the left side, though today.”

https://www.boathouse.com/blogs/boathouse-blog/what-are-the-differences-between-men-s-and-women-s-hoodies

After exchanged correspondences, Lightinthebox agree to cover shipping return to China only half of shipping cost ($30.17/2 = $15.08) since one of item sent was incorrect (shirt $22.99).

Janusz responds to Lightinthebox replay from Jan 25, 2022.

Dec 12, 2021 was charged $30.17 for shipping to my credit card from China to Colorado zip code 80016. It was delivered useful incorrect Shirt and faulty women’s type Jacket - with zipper tab on the left side and to small sleeve size. It was ordered men’s Jacket with zipper tab on the right side.

I am anticipation of full refund (total $120.17) of the purchase price Jacket $67.79, two Shirt ($45.20) including shipping cost $30.17 from China to US.

Brake down of $143,16 total charges per order [protected] as follows:

> Dec 12, 2021. Was charged $143.16 to credit card (1403) for ordered two

Shirts and Jacket.

> Dec 21, 2021. Lightinthebox refund $22.99 for undelivered Shirt.

Amount to refund: $(143.16 total charges – $22.99 refund for not delivered

shirt) = $120.17 to refund including $30.17 shipping cost from China US,

zip code 80016

Please provide free of charge return label or in advance check to send back from US to China (useful Shirt and wrong Jacket).

Upon request I will provide complete email correspondence record (over 20 pages).

Please process this request, and update me about your decision. Looking for your response.

Regards,

Janusz Derzak

Lightinthebox respond:

[protected]:35 REPLY Dear Customer,

Thank you for your message. We are covering half the shipping cost since one of the item sent was incorrect.

Sincerely, Tedeisha

lightinthebox.com Customer Service

[protected]:33 Janusz Derzak

Good Evening

I would like to submit complaint against LIGHTINTHEBOX.

They closed my case before was resolved so no way of communicating. I have emailed several times with no reply.

I have never been given my return on an item I returned in March 2022. You have my money £249.36

I am now beyond the point now as the customer service is a appalling, I have all emails to prove the level of terrible customer care. I will never shop with this company again nor would I recommend.

I would like to have response

The shirt delivered to me is not a Henley product. It does not resemble the catalogue product other than it’s a t shirt with some of the correct wording.

Ordered [protected]:12:24, Order# [protected], paid through PayPal Express

Both front and back of the shirt has BUIE BU printed instead of BUILT IN.

I am returning this particular product as it is not the garment advertised.

James Brumwell

I ordered a dress from Light In The Box and it arrived after an extremely long wait only to find it was nothing at all like the dress in the photo and was a very cheap and poorly made item. I tried to return it, and originally they offered 3 options (a. A 30% discount voucher for future products bought with them if I kept the dress. b. 20% refund and keep the dress. or c. Return and refund) but was given all sorts of reasons as to why this couldn't happen once I'd made my choice, which was to return it for a total refund. I was told that it was a customised and therefore non returnable item. It was just a standard off the rack dress (not customised at all!)

Very poor quality.

Bought in June 2022

Do not use this company, they DO NOT REFUND, they just offer you discount if you buy more and keep the item that you don’t want. Complete con

The vendor, Lightinthebox, failed to deliver the t shirts I order on time by April 28,2022. The USPS tracking advised me the delivery was delayed as of May 6, 2022. Therefore, I disputed the credited cards charges and asked for a refund.

However, I was surprised to be notified by the Dispute Center of my credit card company no credit was awarded to me, because based on the vendor provided delivery records, it claims the shirts were delivered to a mail box on April 28. The vendor forged a delivery record, which was contradictory to the USPS track records I had, and I never received the delivery, as it is delivered to a PO Box not to my home address. The vendor lied and tried to get away with it. My advice is : Do not do any business with the Lightinthebox!

VERY cheap quality! They don’t know the difference between cotton and polyester based on the description and what you get. Some of the buttons were actually part of the pattern on the dress and not real. They give you a 40% refund or a reward to buy more cheap clothing in the future. Shipping it back to China to return it costs $80-100! So you’re stuck with clothing I’m embarrassed to even donate. Customer service is also very lacking in service. Purchased April 9. Took 6 weeks to receive 4 of the 5 items. Do NOT use this company!

Received dresses size ordered: S knee length

Size delivered: S "ankle" length, measuring 4 ft long!

Tried to use customer service page to request a return: uploaded 2 x pictures 3.3 MB (max 10MB) but didn't work, form won't submit

The delivery of goods I didn't order is not my fault and I would like a full refund on two dresses both wrong size (not size I ordered). How can I do this when your app isn't working and I cannot contact customer services?

Parcel arrived with big hole in had obviously been opened and badly taped up again !I took photos opens rest of parcel 4 shirts missing ! I’ve filled in ticket sent photos ! Sent email the 4 pairs of shorts received were gorgeous but one pair had split seam ! I contacted as soon as parcel arrived ! I’m getting nowhere they owe me £ 55 quid plus compo for slit shorts HELP HELP HELP