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Light Impressions

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Light Impressions Customer Service Contacts

100 Carlson Rd.
Rochester, New York
United States - 14610
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about Light Impressions. Discuss the issues you have had with Light Impressions and work with their customer service team to find a resolution.

Complaints & Reviews

Light Impressions DirectNon-delivery of product, lack of any customer service

I used to love this company and had ordered many times in the past, not now.
I placed an order on September 20, 2020 for some beautiful archival boxes. I was charged $142.84. Since then I have called twice, left a message the first time. The second I just got a busy signal which usually means they don't want to be bothered. I have emailed twice but no follow up.
Their website needs to be taken down.
I'd love to get the product but I've lost hope...

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    Light ImpressionsOrder

    I placed an order with this company a month ago and was charged the day I placed the order but never received a confirmation email or tracking number. I have called them almost daily but am always directed straight to a voicemail where I have left 3 messages. I've also emailed them but no one has reached back out to me. I needed the product by this week and now am left trying to find another solution. Completely fed up. Will be contacting my bank to get a refund. Do not order from this company.

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      Light Impressions Directorder placed on march 8, 2019

      I've received nothing from this company. I have followed up with emails, phone calls where I have left messages and actually spoke to a CSR yesterday. She said their server was down and she couldn't look up the order. She didn't call me back yesterday as I requested. I called again today and left another message. Still no response. Order #B77162.
      I have ordered from this company before several years ago but had good service then.

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        Mar 12, 2018

        Light Impressions — archival storage boxes

        My order for approximately $100 worth of archival storage boxes was submitted more than eight weeks ago and...

        FDM Brands vs Light Impressions — Concealed communication

        I called (quoted) "Light Impressions" --- as that being how I knew the company [as I categorized below], and...

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        Light Impression — Canceled Order-No Refund

        I ordered a product online which was acknowledged via email. The item was ordered with expedited shipping...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Light Impressions — Order not received; cannot contact company

        I ordered some matting and framing materials on Feb 23rd from Light Impressions, the total amounting to...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Light Impressions Direct — Failure to ship goods

        I ordered three expensive but very nice archival grade scrapbook sets from light impressions direct in March...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Light Impressions Direct — canceled order not refunded

        I ordered some glass from this company on January 6. My check card was immediately charged $65.35. But...

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