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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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ComplaintsBoard
W
5:39 am EDT

LG Electronics washing machine

Dear sir / Madam,
Writing for you from Cairo Egypt to present a complain about a serious issue with LG Egypt.
This is what happened in details and left me in a deep desperate.
On July 6, I called the company for maintenance for my washing machine With dryer
On July 7, after examining my washing machine, they claimed that it needs an electrical board and that they would call back in day to get it
From that that day till now, I kept calling them over and over again until they said that they cannot replace it as your company doesn't produce this part any longer.
Leaving me with nothing to do I decided to send you this complain as I totally believe that it's my right to get my machine fixed by any means especially that it's still in the guarantee duration.
Hopefully, this complain finds you well and I am looking forward to hearing from you as soon as possible.
Please find the a attachment which document my complain.
This is my phone number
+[protected]
Wafa Mohammed

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5:27 pm EDT

LG Electronics microwave

I bought LG microwave from avout 6 month ago suddenly front door class cracks so i called LG customer service in Egypt they asked me to bring it to maintenance center to evaluate the situation.
After 2 hours they called me and said this is not manufacture defect and claimed that this happened by bad used from our side .
They asked me to pay 100 is doller and i refused coz this is not our fault.
Note that : when class crackered its remains one piece after 1 day break down .

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11:19 am EDT
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LG Electronics lg refrigerator-lfxs24623s

I had a sealed system go down on my refrigerator on July 22 2019. I had called Lg customer service and they had told me that it will take 3-5 business days to send a service tech. I had explained to them that I have a older parent with an medical condition where her medicines need to be refrigerated they just ignored . I on my own had to call a independent appliance repair company they said they cannot repair lg . When I called the Lg authorized service repair in Chicago which is 10 of them they all refused to work with Lg product under warranty and upon insisting they said they have not gotten there invoices paid by Lg since April. I am already out the repair service amount of $100.00, food which was thrown out over $200.00 and till today no refrigerator after pleading several times about the medical situation. Today they have a repair service not Lg authorized but some one who has the worst reviews and people not knowing what they are doing. I am refusing to let these people in my house. I have requested Lg to give me a replacement since they cannot find any authorized repair shop to service my refrigerator.
I am hoping that I do get an response from some higher management and the situation is resolved as this is not at all acceptable.

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1:00 pm EDT
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LG Electronics refrigerator

Simple:

I called while under warranty for two issues. Water despenser and cooling. The tech could only fix water.

I called back while the product nwas outside of warranty and that tech was able to fix the cooling issue...well he said he could. I paid about $500 and the issue wasn't fixed.

I called today and now im outside the 90 day repair window and they want to charge me again. After being transferred two the same department 3 times I finally said I would like to talk to a supervisor.

I explained to the supervisor that I called while under warranty and the tech didn't fix it. I called out of warranty and the tech did a repair that didn't work so I don't want to pay the service charge for another tech to come and "fix it" without knowing if the can. He and all other staff just keep receiting the policy.

I keep telling them if the first guy would have fixed it I wouldn't be in this situation...they fail to understand anything outside of policy.

It's a joke. The worst part is I think lg is the best brand outside of kitchenaide and I would probably have to buy with them again because I don't want to pay a kitchenaide price. So much for making it right...

David Croom
agent.[protected]@Gmail.Com

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E
8:14 am EDT
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LG Electronics 43 Tv smart 4K

i brought a new 43 tv smart 4 k on 18/7/2019
it just work for 2 hours then i found the screen became black and white big spot
i brought it from carrefour egypt
It doesn't work for about 2hours then I found that it is broken
And when I contacted LG customer service they told me that the cost of repair is almost the same cost of the new one
I brought it 6600and the cost of repairing is 6250
Is that reasonable
It was broken after one day only and I didn't touch it and it was placed in its place
i request to return it as i am so disappointed

my phone number is [protected]
i am from egypt
i have all the documents if needed

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F
1:18 pm EDT

LG Electronics I am complaining about direct drive 7kg washing machine

From: Zenab Abo Al Iqbal
65 Faisal Street
Giza, Egypt.

I bought an LG washing machine Direct Drive 7kg, with serial no. "807EWHG01409" from an authorized dealer, "B.Tech" in 11/2/2019, After about 5 months, I found a cut in the door's rubber, taking in consideration that I am dealing so gently and carefully with the machine and I don't wash any hard or metallic things in it of course. I called the LG Egypt customer service to complain about the bad quality of the door's rubber and to get a solution to this problem. I was totally surprised by their response, the man was so rude and was telling me that I have to pay 1500 EGP to change the rubber because the warranty will not cover this error because it is considered as a "Misuse" without even sending any technician to examine it, and of course it is a super big amount of money to pay and it's not actually my fault. After my terrible experience with customer care, I was obligated to use the machine until I find a proper solution to my problem. I used it a couple of times then, in the third, I found that there is a heavy leakage coming from the door. So I stopped the machine, turned the electricity off and I used the lower door in the machine to get rid of the water safely. After that, I stopped using the machine. I didn't call the customer care again because of the disappointing experience I had with them the last time. Now all I need is to complain to the LG company about the poor quality that is used in washing machines in Egypt and the worst customer care ever. It was a dream for me to buy an LG washing machine because it is a well known massive company and if anything could have happened, LG will cover all and there will be no problems, but now I am deeply disappointed. Hence, I bring this situation to your attention as you have an excellent reputation in the Egyptian market. I believe I would get a quick response from you and get my problem (rubber changing and leakage) solved by LG Egypt customer care. I have enclosed the copies of cash memo and guarantee card. Thank you in advance.

Date: 25/7/2019
place: Giza, Egypt

your faithfully
Zenab Abo Al Iqbal
+[protected]

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2:09 pm EDT

LG Electronics a smart tv - 49lk5730- set

Dear Sir,

I am writing to express my annoyance and to complain of having an unsatisfactory response to my claim submitted to the customer service of the local LG Company in Egypt.

On 24th of January, during the Sale time, I bought a smart TV- 49LK5730- set to use in my new home as I got married in March 2019.Since I went to the honey moon vacation outside Egypt for almost a month, my husband and me, have been using the TV for only one month starting from the beginning of April 2019 till the first of May when suddenly the TV was interrupted and the photo was disrupted for unknown reason. At that time, I made a phone call to the customer service to help and send someone to see and investigate the problem but they refused to do so and they asked me instead to send them a photo for the screen through their WhatsApp., which I did immediately. An answer from them was received telling me that the screen is broken and this is not included in the warranty. I replied instantly: no body hit the TV screen, nobody pressed on the screen and no signs of damage appeared on the screen, and that is not our fault and it is a manufacture problem, but they insisted to say it's my fault and I was shocked when they asked me to pay 9500LE for replacing the screen because it is made in Korea; as they said and the shipment will be added to the costs; despite that the TV itself costs less than this price. Actually, this is not true as written behind the panel "made in Egypt". Anyway, and now I know your company has a very good reputation and supportive enough and this leads me writing you. Also, the item is in the warranty period and this problem is not my fault; I'm quite sure you can handle such issue and bring up the solution in a short period.

Thanks in advance and looking forward to hearing from you.

Please find enclosed
1- Receipt of purchase LED TV 49 inches
2- Warranty
3- TV's information (sticker behind the item).

Sincerely Yours
Sarah Shokry Nada

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7:58 pm EDT
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LG Electronics air conditioner

I called the customer service hotline to speak to a tech and see if there was a way to resolve the issue before I returned the unit to Home Depot as suggested.
Issue: Unit compressor would run for twenty seconds, and then the unit would blow warm air for a few minutes.
First rep told me unit was too big (10, 000 BTU for a 168 sq foot room. When I asked to escalate because the issue was not related to room size but rather the operation of the unit it went downhill. Jessica came on the line and told me the same thing. The first rep rudely put me on music hold. The second one hung up on me. I have never experienced such an exchange when calling a company for service. I will be returning the unit to Home Depot.

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M
8:53 am EDT

LG Electronics refrigerator

It is so sad to state that I have registered a complaint of a refrigerator RNP190715061120 on 15th july and since that day the Repair team has came twice but the issue has not been resolved and still persists. Today it's been four days and they haven't repaired it.We have already given 2289 Rs the very first day for it's servicing and they have left it in even more worse and in dysfunctional state without giving any refund. Now that they couldn't handle the issue, on fourth day of servicing they are saying it's a manufacturing defect, asking to file for it's replacement and the service manager of branch is providing us 15% of the total bill amount which is totally absurd. The product was bought in May 2014 and is scraped out in just 4 years.LG has its own name and stands for life's good but it doesn't seem so. I need you to consider the issue as soon as possible.

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12:02 am EDT
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LG Electronics sears kenmore refrigerator, lg compressor

2 Compressors in 2.5 years. No resolution from Sears nor LG.
We bought a Sears Kenmore Elite refrigerator in July, 2016 for $2, 400. Were told we would have the LG innovation and Sears support to back it up with a better warranty on the compressor (10 yrs).
Compressor went out after 1 yr and 3 weeks. Paid $365. and waited 6 weeks to complete the repair. Were told the part had to come from Korea. The refrig was in fact made in Korea.
The replacement compressor lasted just 1.5 years. This LG compressor has no warranty! Sears will not repair the faulty replacement compressor even tho they promised we'd have a 10 year warranty on the compressor. We actually only got 1 yr, 3 weeks.
Were told to contact LG direct by a tech. LG customer support said they could do nothing even tho it's an LG faulty product.
Our last and only help at this point is to join class action law suits sites.
Will be shopping for a new fridge. Not right!

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3:55 am EDT

LG Electronics problem in the tft in tv model 65uk6300pvb serial (811egafk4024)

I bought tv 65UK6300 6 months ago, I had problem in TFT, horizontal lines appears on top and bottom of screen, TFT two weeks ago, the same problem appeared again, I had visit from LG, and no response after that, then I found out that their report saying the problem not exist, which is totally wrong, and bad behavior from a big company, I excepted more responsibility from :LG, but I lost trust . it seems that you have problems in your products, spare parts and your employees

Please see attached photos and videos demonstrate the existing problem

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Update by Hany Omar Hassan
Jul 17, 2019 4:02 am EDT

phone number 002 [protected]

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3:56 pm EDT
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LG Electronics lg portable ac unit 8000 btu lp0817wsr

I have had the AC unit for about a week now. My room is 180 square feet. The AC does not keep a room cold. Cold air comes out cold but the room begans to warm up as soon as the room starts to get cold. I also can't get a closes off room to drop below 70 degrees. I belive the unit makes to much Heat and can't cool the air like it should so thanks I'm out 300 dollars. And I have tried everything to make the room cold and keep it cold

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6:15 am EDT
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LG Electronics smart tv 55sk7900

I am very thankful to be a valued customer for LG

I always use LG products for the past couple of years

My name is Sameer Indian National Resident in Dubai United Arab Emirates

Recently in the past 8 months tenure I had purchased 3 LG 55 inch smart TV from Different Suppliers is Dubai for my personal use

The recent one was purchased on 05 Apr 2019 and with warranty of 1 year

The Model is 55SK7900PVB .

Unfortunately the product got damaged as my small kid who is less than 3 years thrown the heavy magic remote to the screen and the screen is damaged and have to be replaced .I do understand that it was happened from my side and small kids they don't know anything and there is nothing to do from LG

I approached LG service team and the cost to replace the LCD is more than the price of a new Smart TV

I would really appreciate from LG point of view if you can help me to replace it by any means as I am not in a position to afford the cost as it is equal buying a new TV or exchanging this with another TV with a minimal additional charges

I was so impressed on the model and was so attached on this TV.

Find attached invoices of the 3 TVs I bought and the Screen Broken

I am sure that my humble request will be considered and one of the valued customer

Thank you

Sameer

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Update by Sameer Nazimudeen
Jul 16, 2019 6:17 am EDT

Kindly assist as LG UAE is not ready to satisfy the customer

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Y
7:56 am EDT

LG Electronics washing machine

Complaints:

1. LG demonstrate irresponsible behavior towards its customers as I could not find any help to fix my washing machine problem since Nov. 2018. This machine was internationally warranted, however this was not the case. I got the LG product then I suffered a lot to get it repaired which obliged me to buy a new washing machine.

2. LG Egypt told; we are not responsible to fix the problem with your model.
LG Egypt refused to help me getting the need spare parts two times. I have to get the electronic boards from LG Saudi, one was not needed because of misdiagnosing the problem (The board needs to be changed was the bump one not the main board).

3. LG Egypt / CSD does not response well to LG customers, just auto reply without reading, understanding or helping customers. Very bad attitude and behavior in handling customers.

Please find below sample of the correspondences via whats-app. You may refer also to the phone conversation via CSD phone services.
--------------------------------------------------------------------------------------------------------------------------

Good morning Sir/ Madam.
Here is Dr. Ahmed.
I kindly request a technician to fix the electronic board for my washing machine LG ASAP ( As per the advice of LG Technician during his last visit).
I got the board from LG Saudi as the model is not availabe in Egypt.
I've already sent you a scanned copy of the original invoice via my wife WhatsApp account.
I followed my messages with a phone call with your customer service center to enhance the process.
Please consider this matter as an urgent and send your technician ASAP.

You refused to verifying the spare part with its serial # and now you have the original invoice.

Thanks for your prompt response.
Regards,
Ahmed Awad

شكرا لاتصالكم بشركة ال جى للاليكترونيات, نعتذر فقد انتهت مواعيد العمل اليوم من فضلك اترك رسالتك وسوف يتم التواصل معكم غدا خلال مواعيد العمل
مواعيد العمل من السبت الى الخميس من 09:00 ص الى 08:00 م ماعدا الجمعه من 09:00 ص الى 05:00 م .
Thank you for contacting LG Customer Care. Sorry our working hours is finished, please leave your message and we will get back to you during our working hours Working hours from:09.00 AM to 08:00 PM Saturday to Thursday and Friday from 09:00 AM to 05:00 PM.
Thank you

This is a contradicting message as it's now Wednesday 11:16 am and you inform that your working hours is finished !

Dear Sir/Madam,
Your technician visited me today to replace the electronic board of my washing machine with the new one I got from LG in Saudi as he advised, however the machine is still not working.
He told me that he is not aware of this machine model and he just discovered that there is another board for the pump and it may be the cause of the problem.

I asked him if he is sure that the main electronic board that we changed is not working he replied not but this could be confirmed once we change the other board of the pumb.

I'n really shocked with this answer and

I do not know if he could diagnosed the problem of the machine correctly and I thought he just follow a try and error. I do not think he is following any structured approach in diagnosing and fixing the problem. This indeed costs me a lot and disappointing me.

Indeed I like and trust LG brands but I would not expect to having such harsh experience to fix a problem with my washing machine.

I would kindly request to help me fixing this problem ASAP.
Thanks

Hello Sir/Madam,
I've just received a call directly from the technician whereas he told he is going to visit me today and he will perform tow tasks:
1. Trying to repair the pump board
2. Taking the # of the pump board for replacement if not repaired.

He told also that; I have to pay for this spare part. I would like to know how it'll cost me? And what is about the main board which has been changed and there is no confirmation that it was damaged?!

I just want to make sure that this issue has been discussed with higher authorities at LG technical Dept.?

I've been in this masses since Nov. 2018 !

شكراً للتحدث الى خدمة عملاء إل چى للإلكترونيات - مصر, لضمان جودة و مستوى الخدمة المقدمة اليكم, سوف يتم عرض استطلاع راى فى نهايه المحادثة لتقييم ما قدم اليكم من معلومات, ونحن نرحب برايكم بهدف تحسين الخدمة.

يرجى الانتظار وسوف يتم الرد عليكم من خلال احد ممثلي خدمة العملاء خلال 30 دقيقه بحد اقصى.

Thank you for contacting LG Electronics Egypt, To ensure the service quality which provided to you, after the end of this conversation there is a short survey which score us on the service provided to you today through WhatsApp, we would be appreciate your opinion in order to better service.

Please wait and your message will be answered by a customer service representative within 30 minutes maximum.

welcome mr : ahmed mohamed with you
sorry for late
can you tell me the number Registered with data

Sorry which number you mean?

Waiting for reply from your presence
The conversation will be closed and please follow up at another time suitable for your presence and we are honored to talk to you

welcome mr : ahmed mohamed with you
we need the mobile number you tell the Maintenance center

[protected]
[protected]

welcome mr : ahmed
The relevant department has contacted you but you have not responded
A message was sent back to them

I received a message from the CSD and I phoned them yesterday to explain the whole situation and the CS agent promised to escalate to LG management and back to me.
Please refer to my lat call records.
Thank you

Data has been referenced, and yesterday, and no response has been received from you

Is there any other query

Thank you for your time. We hope this conversation has been assist you. Kindly we need 1 minute of your time to make the survey, this survey will help us to improve our service in the future .
Thanks for choosing LG, Have a nice day …
The link of the survey :

Good morning.
Your technician told me that; you will make an order for the pump board and expecting to receive it within 10 to 20 days and I asked how it will Cost?

Your technician have already took the number of the needed board...

My second inquiry is ; I need to make sure that the main board which you changed was needed as your technician was not aware that this model includes tow boards; main board and pump board. It might be a wrong diagnosis and the main board was working. He told that in his last visit once he discovered the pump board, later he changed his words and assure that both boards need to be changed. If this was the case why he did not realize that in his first visits in Nov. 2018!
He just noted only in the receipt changing the main board. When I contacted LG in Saudi Arabia to get the board they informed me to make sure which board the main one or the pump, I phoned LG Egypt and your technician confirmed the main board is the one which needs to be changed and nothing about the pump board!

After all, You showed some understanding to help me getting the pump board and to fix the machine but unfortunately what I understood from your last correspondences that you closed the case and requesred to fill the Survey !

Indeed I do not feel that LG Egypt has a sincere responsibility towards LG customers!

( رد آلى معد مسبقا ) ... شكرا للتحدث الى خدمة عملاء إل چى للإليكترونيات - مصر

مرحبا بك, سوف يتم الرد عليكم خلال ساعتين او بحد اقصى فى خلال اليوم لكثرة الرسائل الآن ...
يرجى العلم ان البيانات المرسله فى المحادثة تطبق عليها " سياسة خصوصية البيانات " الخاصه بشركة إل چى.
برجاء ترك استفسارك ورقم الهاتف المتعلق به او المسجل لدينا .

Sent from my iPhone

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4:11 pm EDT

LG Electronics broken refrigerator

LG REFRIGERATOR PROBLEM
On the evening of June 13th 2019 noticed water on the on the floor and the refrigerator was not cooling. Friday June 14th, 2019 called a
Repair Service they said they could come the same day but we
should check with LG to see if the unit was under warranty.
We called LG and was told the refrigerator was under warranty. We
then made a service appointment. Spoke to Irene a supervisor and
the soonest they could get to us was June 21st between 2 and 5 pm.
LG sent a new compressor as we later found out the company was
Selling refrigerators with a known compressor problem and not
Disclosing this to the buyers.
I took the day off from work to be home at 4:45 they called and
Canceled the appointment. They now wanted to reschedule to June
27th almost another week without a refrigerator.

On June 22nd 2019 spoke to a supervisor Keir Deriso and told him we could not wait another week without a refrigerator. He said he would authorize another service company to fix the refrigerator. He contacted Long Island Refrigerator Service Co. We were told we would have service on Monday June 24th. LG sent the incorrect paperwork to LIF it took 2 more days and 8 emails to Keir Deriso to get the authorization. On Wednesday June 27th LIF installed the compressor and it did not fix the problem they told us it needed another part and would complete the repair on Thursday June 28th.

On Thursday June 28th LIF installed the starter and this did not fix the refrigerator. I was told the computer board may be burnt. LIF was concerned about getting paid from LG. I emailed the supervisor I was in touch with Keir Keriso to see our next step. He did not responding I emailed him 2 times on July 1st and 2 times on July 2nd He did not respond.
On July 3rd I called LG Technical Support and spoke to Alex. He told me that it is very unlikely that that the computer board is bad and it was possible that LIF installed the compressor incorrectly. He gave me the number to LG executive service repair center. I spoke to Heather and she told me they would arrange a service date on Friday July 5th. On Friday July 5th I called and spoke to Nina and was told they would call back within 3 days with a service date. They did not call back. I was in the Hospital a few days and called them on Thursday July 11th. I spoke to rich and was guaranteed a call back by Friday July 12th. I did not get a call back. On Friday July 12th I called spoke to Patty and then supervisor Winston. They told me they would call me back in 3 days. I insisted on talking to the head supervisor Tony he did get me a repair date of July 25th 2019. He refused to give me his last name or email for me to follow up.
It will be a total of over 6 weeks without a refrigerator this is not acceptable. I still don't know if they can fix it on the repair date.
I know there is a class action lawsuit against LG because on this problem and they still do not do the right thing.

PURCHASED AT HOME DEPOT JULY 5TH 2015
INVOICE NUMBER [protected] $ 2289.80

LOUIS MONACHELLO HOME [protected]
8 BALFOUR PATH CELL [protected]
HOLBROOK NY 11741

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2:21 pm EDT

LG Electronics front loading washer model f12496nd

I've had this washer for a year and a half. we bought LG after having mostly good experiences in the US.
Over the past few months it has had trouble balancing the load. It rarely spins up to speed even when empty. Brimag sent 2 technicians who had no idea what they were doing. A third private one looked but wasn't familiar with the model, and a fourth said that these are hard to work with.
Is there an LG certified mechanic, familiar with the machine who can help? If not, you have no business selling equipment here.

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5:59 am EDT

LG Electronics new wash machine problem with drain motor

Dear sirs,

pls be informed that i 'm captain of mv galini and on 07 july 2019 i bought one wash machine from shop
" abans plc" at colombo in sri lanka.
The first day this wash machine has a problem with drain motor -no draining.
As per "abans plc" cannot replace this new wash machine by another-only they will proceed for repair!
on 08 july 2019 i take a taxi driver together with new wash machine in order to replace by another.
The messrs "abans plc" at colombo instruct me to go with this wash machine to repair service shop
far away from "abans plc" shop.
Repair service shop inform me that neeed one day to repair.This is unbelivelible!
proceed again to messrs "abans plc " with taxi driver and explain that there is not enough time for repair. The vessel will be depart from the port soon.
Finally messrs "abans plc " advised that they will bring technician on my vessel (mv galini).
Two (2) hours after tech/cian boarded on mv galini at port of colombo and check the new wash machine.
After checking, he told me that will be on board today 09 jul 2019 in order to replace the drain motor .
I'm very disappoint for this matter and i would like to know if this policy is from messrs "abans plc" or from lg company . Thank you.

Invoice as attached.

Kind regards
master of mv galini/capt. Ladenis alexandros

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11:06 am EDT

LG Electronics tv screen and customer service does not apply the roles

Dear Sir,

I am writing to express my annoyance and to complain of having an unsatisfactory response to my claim submitted to the customer service of the local LG Company in Egypt.

On 24th of January, during the Sale time, I bought a smart TV- 49LK5730- set to use in my new home as I got married in March 2019.Since I went to the honey moon vacation outside Egypt for almost a month, my husband and me, have been using the TV for only one month starting from the beginning of April 2019 till the first of May when suddenly the TV was interrupted and the photo was disrupted for unknown reason. At that time, I made a phone call to the customer service to help and send someone to see and investigate the problem but they refused to do so and they asked me instead to send them a photo for the screen through their WhatsApp., which I did immediately. An answer from them was received telling me that the screen is broken and this is not included in the warranty. I replied instantly: no body hit the TV screen, nobody pressed on the screen and no signs of damage appeared on the screen, and that is not our fault and it is a manufacture problem, but they insisted to say it's my fault and I was shocked when they asked me to pay 9500LE for replacing the screen because it is made in Korea; as they said and the shipment will be added to the costs; despite that the TV itself costs less than this price. Actually, this is not true as written behind the panel "made in Egypt". Anyway, and now I know your company has a very good reputation and supportive enough and this leads me writing you. Also, the item is in the warranty period and this problem is not my fault; I'm quite sure you can handle such issue and bring up the solution in a short period.

Thanks in advance and looking forward to hearing from you.

Please find enclosed
1- Receipt of purchase LED TV 49 inches
2- Warranty
3- TV's information (sticker behind the item).

Sincerely Yours
Sarah Shokry Nada

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Update by Shokry Nada
Jul 08, 2019 11:09 am EDT

I would like to replace the screen of the 49 inches TV

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3:24 am EDT

LG Electronics maintenance of my clothes washing machine

Hi,
My name: Eng. Ahmed Samir*
My Phone: [protected]
My Email: [protected]@yahoo.com
Sending from: Egypt, Alexandria

I have bought new cloths washing machine, brand name is LG.
Every time I use the machine, I find a leakage (water with washing soap) is coming out from it during the washing steps...
I called the customer service center to send me a maintenance technician to find out what is the problem… different technicians visited me two times but in vain…and in the third visit, the technician told me that the problem is in the washing cabins…
An order was made by the company(LG) to change the washing cabins for my cloths washing machine for free (because I still have the grantee for my machine and the defect is classified as an industrial defect)..
But during change the defected washing cabins by the new one, the maintenance technician of the company (LG) found a corrosion in the outer and in the inner body of the machine (because of the delay in changing the defected washing cabins due to the wrong analysis of the first two visits of the maintenance technicians which led to that corrosion phenomenon to my machine).
The LG company has offered to change (only) the outer body of the machine for free (because I still have the grantee for my machine and the defect is classified as an industrial defect), and it did...
But the company refused to change the inner corroded body (it offered a treatment for the corrosion of the inner body, for free).
Then after I made a complaint through the http://ethics.lg.co.kr/realName/en/insertDetailForm.do
The LG Company has made a call with me (three months ago) and agreed with me to change my defected washing machine (for free) with another new one that used in the showrooms (because the used washing machine that used in the showrooms cannot be sold to clients, as they informed me).
But they did not do so until now…
Can you please help me to make them keep their promise and do the agreement (change my defected washing machine (for free) with another new one that used in the showrooms, as they offered to me.

P.S,
*the inner corroded body is shown in the attached video.
*the price bill and the grantee documents are attached too.
*company data: LG Electronics company, Egypt,
https://www.lg.com/eg_ar
Customer service: 002 19960 (landline)
[protected] (WhatsApp).
"Waiting for my RIGHT If you can HELP, So PLEASE DO YOUR BEST".
Thanks.

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5:14 pm EDT

LG Electronics lg portable ac model lp0814wnr

To Whom it May Concern:

I learned that the model AC above has been recalled and needs professional repair. I made dozens of attempts to contact LG via on line at www.lgportableacrecall.com and via phone calls to try to get my unit repaired. My unit was purchased 2 years ago online as a refurbished unit. Regardless of it being refurbished, I purchased it as a new unit and the fact that its wiring may cause a fire, my unit still needs repair. I cannot fill out form at above mentioned recall website, and when I finally spoke to someone from Customer Service, they connected me to another number. I then got a voicemail. I left a full message explaining that I need to get my unit repaired as it has been recalled. I left model and serial number and all my information. After several weeks, I still have not gotten a response. I am 75 years old and the summer is passing and still no AC!

I am requesting a full repair or replacement of my unit. Portable AC Model LP0814WNR Serial No.GP4B130172.

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LGSocialSupport
, US
Jul 10, 2019 6:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good Afternoon,

We are so sorry to see you are experiencing an issue with getting your air conditioner concerns resolved. We would love to get more information from you regarding this to see how we can best assist you with getting this taken care of. Please reach out to us by calling [protected] Monday-Friday 8am-7pm CST Saturdays 8am-2pm CST.

Thank you for bringing this to our attention and I look forward to helping you get this resolved.

LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

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- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
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Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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Website

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