LG Electronics
reviews and complaints

5 servicemen came out at first I was just smelling burnt wires, the first said it needed a part, part came thru mail, he never came back or called, next one two guys came out, in kitchen talking among themselves, open it up closed it, outside talking for a long while, they went back to station and reported problem solved, they did nothing, next guy came out took all insides out, motor, etc., kept it for weeks, brought it back said it was fixed, I didn't use it right away, there's only me and husband, I usually wash them by hand, brother said I should use it, had three days worth of dishes in it, because I forgot to run it, 3rd night turn it on, sent in kitchen smells burning wires again, called again, said they were coming monday, I call they said between 8 - 12, 12:15 I called, said they weren't coming until the 18th, I was calling to see what time, on my way out went thru kitchen, dishwasher was running, they started it from the office, this time it was smoking and smelling like burning wires, I unplugged it, got all the water out and waited for the 18th to come. Technician came took door off, and it was burned inside and plastic was melted, said he would report the fire, he went back and stated dishwasher was working, been calling everyday except thanksgiving day for repair, sending me from one person to the next, was on the phone all day today, getting hung up on, telling me im at the wrong office, transferring me to someone else, went thru 5 people today, after being hung up on, put on hold until they hang us, last women said she would put in an order today and said she was sorry for everything I have been thru, this dishwasher could have burned my kitchen up if I had not caught it in time, I need some answer and someone to look into this problem, phone number [protected].

My LG dishwasher started on fire today 11/18/2020. We were all so scared. We were eating dinner when we smelled something rubbery burning, I thought maybe I left something on. I ran to the kitchen, too my surprise the whole kitchen was full of smoke, it was coming from the front panel.I immediately unplugged it. I didn't realize how common this was. im highly upset.

My LG dishwasher has been giving off a plastic smell lately I really did not think much of it. Then this morning I noticed that the breaker was popped for my dishwasher. I did a load of dishes this morning and noticed smoke coming out from above the dishwasher below the countertop. The smoke stopped and then later on there was a pop underneath the front of the dishwasher under the right side. The breaker popped again as a result. Luckily I was there watching the dishwasher as it ran.

We are waiting for repair of our fridge since 17 October 2020. It was bought in 2014

We purchased an LG refrigerator from Best Buy a few years ago

We now have BLACK MILDEW on the door seals. This should not be happening
I have never had any mildew on any refrigerator door seal
I want someone from LG to come and look at this serious problem. A>S>P>
I am concerned about a health issue with mildew. Do I have to call the N.Y.C. Board of Health to check out the MILDEW

My refrigerator has been out for a month. It takes them a week to get anyone to show up and another week for them to follow-up.

The 3rd appointment 3 weeks later, the tech never showed up.

I contacted customer service and spoke with a manager who stated she couldn't do anything to escalate the matter and was constrained to only put a new request in the computer.

She further stipulated that she couldn't even call anyone.

If they deliver a new refrigerator, I may change my mind. Otherwise, if you decide to buy, be prepared for the worst customer service ever!

We are very frustrated we sent in a phone case for an lg dual v60 thinq for repair about 2 months ago. When we received the phone case is was for an older model and was not even compatible with our phone. We were told that in order for us to get our phone case we would need to send back the one that was sent in error. We sent back the phone case that was sent in error on 9/30/20 and has been stuck in texas (not our fault) and yet we still have not received our phone case that we paid 84.00 to be repaired. We are very frustrated with your customer service as no one is able to resolve our issue of getting back our dual screen phone case that we paid to have it repaired, again we have been dealing with this for over 2 months now and we are very pissed off and frustrated with your customer service. We have spoken to numerous employees including several supervisors and we still don't have our phone. We need this issue escalated immediately and we need to get back what is ours! please have someone reach out us that can help us resolve this issue immediately. Karl laxy [protected] or maritsa [protected]

We have a 4-year old French Door refrigerator. Our 3-year old warranty has expired, but the compressor is under a 10-year warranty. The refrigerator stopped cooling on September 29th. It took forever for them to find a service company who would come out in our area. Finally had a service tech scheduled for today and LG messed up the ticket not indicating that it could be worked as a warranty if the issue was the compressor. The tech never showed up. We can't get back on the schedule for another two weeks. This is just to get a tech out to even see if it is the compressor that is the problem and then he will have to order parts. Who knows how long the parts will take to get here and then to get a tech back out to install them. We also have Choice Home Warranty, but they cannot pay on an LG product because of the warranty issue. Ridiculous.

In mid july 2020, my lg refrigerator stopped working. I lost all my food it was a night mare and a mess. They could not get a tech out for 10 days I argued and said this was unacceptable. Finally, on the 28th after waiting the 10 days the tech arrived. Fixed the fridge and so far its working as of 10/10/20.

I had to purchase a small refrigerator to hold us over - i'm a single mom with kids so you can imagine how difficult this was. I was reimbursed for the food $300 by lg. I was also told that I would be for the mini fridge. After many calls was told the check was on it's way only to be lied to over and over and over. Then I get one super jerk from the executive team who says "no your not getting that check" and hung up on me. I was persistent and finally reached a person who apologized - said this is one huge paper trail of them saying you;ll be reimbursed for the mini fridge - she got the check approved and it was supposed to be sent. Well it's over a month later - no check, they lie lie lie and are the worst customer service oh and their bogus "executive team" you wait forever for. This company is awful! Makes awful appliances! Stick to phones! I want my check for $89! Mind you, there's also a big class action lawsuit on the model refrigerator I have because they make total crap!

I bought an upright fridge at game store then along the line I realized that the water dispenser was leaking all the time. At first then I went to the store to file a complaint. The salesman assured me that he called the lg repair service but to my surprise no one pitched to repair the unit. Then I kept on going back to the store to notify them of my change of address. Then one day I was called by this rude person who called me that he was a technician from lg, screaming and shouting at me saying that he was getting lost in this era of gps then he hung up on me. I kept on visiting the store for assistance where I got same promises till the warrant lapsed. And finally this week the fridge was rebooked and now lg expects me to pay and now the fridge has started developing another error on the display and now I feel as if they were buying time so that the unit warranty expires so that they will charge me. I believe now am now one of those dissatisfied customers that I have noticed giving bad reviews online about how lg fridges lacks durability.

Our LG French door refrigerator stopped cooling over 7 weeks ago and, ongoing. I filed an extended warranty repair with LG over the phone on the 11th of September. I was not aware during the period the fridge went down that there is an existing extended warranty offered by LG due to faulty compressor. Online research led me to the extended warranty and, repair request. I've been in contact with LG Support since the above date with follow up call/chat weekly (last week I asked to have my request escalated) to no avail. Out of desperation, I send two email to LG President regarding my predicament and still awaiting response. I fully understand the current situation regarding COVID but, considering our predicament, I refuse to believe that a big corporation such as LG is powerless or unable to exert influence or pressure to third party service provided to help our cause! I am getting tired of lip service every time I call or, chat with their rep.

The TV turns on itself in the middle of the night and also sometimes during daylight. Very random occurrence, but a daily one.
I have called the cable company and they said it is not a cable problem but rather TV problem

Its been a month of still not getting anywhere with any one to come look at my refrigerater lg has by far the worst customer service I have ever come across im in tears writing this. When I thought there was hope ad I finally got some one to come out they came earlier then the set appointment. And my daughter was there a half and hour early so they just come when they want to and don't tell you. Gave them my cell number sevral time to use that they use my land line.

I bought this unit in February 2017. It is now 9/11/2020 and the unit has stopped working, no cooling and no freezing as of 9/7/2020. I called your worthless service department and she said "Oh we don't have service in your area zip code (43025)". So, I called a local service technician and he checked it out ($59.99) and he said the compressor was not working. In the meantime I lost $307 in food gone bad. The paper work for the purchase of this P.O. S states a 10 year warranty for the compressor including parts and labor.

I found this quote from an LG website:

"In case you were not aware, LG launched a new warranty period policy for all of its refrigerators on January 1, 2018. The new warranty extended its labor portion of the warranty to 5 years for its cooling (sealed) system components, please see below chart for details.
If repair is needed*, please call our Customer Interactive Center at [protected] where an agent will work with you to resolve your issues."After consideration, we thought the same coverage should be benefited by all our consumers. Accordingly, we are proud to honor the same warranty coverage to our consumers who purchased a LG refrigerator prior to January 1, 2018. For example, if it is now June 1, 2019, and you purchased your refrigerator on June 2, 2014, your refrigerator will be repaired as to the Cooling System with no cost to you whatsoever, parts or labor!

* Proof of purchase will be required for all units. Please have the receipt or invoice, from the store in which you purchased the unit, available when contacting an agent.
Thank you,

~Ryan, LG Electronics Alabama, Inc.
So my questions is are; Are you going to replace this compressor? How long will it take because I have LIMITED amount of perishable food in an ice chest because I can't afford another unit. What about my loss of food?

Purchased an LG Mini Split 2 years ago. One month ago it quit working. Called AC Repair company that is local. They called LG tech support and determined there were 2 sensors bad. Ordered the 2 sensors and was called today to let me know LG sent the wrong parts that took 3 weeks to receive. Three weeks for commonly failing parts is unacceptable and typical of LG support. Now I have to wait another 2-3 weeks without air conditioning because LG does not care about taking care of warranty issues. The mini split shouldn't have even failed in such a short time. LG does not make quality products and should be pulled off the market for inferior products and terrible service. With traditional ac systems it is easy to get parts in 1-2 days and have your HVAC up and running again without waiting a month.

I bought a LG Refrigerator Model No: GLN292DDSY purchase date 16-05-2020, In a couple of month the Fridge started over cooling and all the vegetables and fruits started rotten because of the high freezing temperature and we informed the LG service because this product covers under warranty and the service team taken 7 visits and nearly 40 days especially in the Covid-19 pandemic situation to address the problem and every time we have to sanitize the refrigerator and become a nuisance for my family members. I am very surprised how a International Branded LG Company can manufacture a faulty product and may use for the customers and also surprised about their incompetent service provided by LG co. Usually in other countries they will replace with a new product for maintaining the reputation of the company but here in India we can't expect such generosity from the manufacture.

MOST HORRIBLE EXPERIENCE DURING A PANDEMIC- I purchased an LG fridge in 2017 when I renovated the kitchen. The fridge stopped cooling. I contacted LG repair on JUNE 20, 2020 and set an appointment for the repair.
The appointment was set for JUNE 24. 2020 with the tech.
The designated tech did not show up instead another technician showed up saying that the tech is ill, and he is a substitute, however, he is not an expert on the compressor, and we may need to reschedule. I contacted LG the same day and rescheduled the next available tech could only come on July 2nd between 8-12. Waited for the 2nd tech to come (mind you in the interim we had to throw away all of the food in the fridge/ Medications that needed cooling. On the 2nd I receive a call from another tech saying that the scheduled tech Robert could not come and that he will be substituting for him. However, since we only were added to his route he can be there in the evening. We waited and the tech came and changed the compressor. He told us to wait 24 hours once the fridge cools it is 100% fixed. We waited 24 hours and went to Costco to buy everything again to fill the fridge we spent over $750.00 the fridge was cooling for about a week but made a strange whistling sound. about a week later we noticed that it was not cooling again so I ordered 2 fridge thermometers from amazon. We set the fridge on the lowest setting and the temperature inside was between 55- 60 degrees. Once again, we had to throw away all the food purchased. Called LG and scheduled another appointment for AUG 19, 2020. The tech showed up and said that we need to replace the compressor and hose again. He seemed more knowledgeable from the previous tech. He worked on the fridge and he said that this time for sure the fridge will work in 24 hours. Once again, we had to threw away all the food and medication and buy everything new. Due to the fact that I am battling Cancer and have a very low immune system I cannot afford to be out in the stores on a weekly basis and I had to make one big shop again. Once again trusting that everything will be all right. The fridge stopped working again same issue. I called the repair department and was transferred to a supervisor who advised me that they will put in a claim for a replacement fridge and a food waste allowance. I specifically asked her to send me a check instead so I can go and buy a fridge, she advised me that that is not the way it handled. I can buy a mini fridge and they will replace my fridge. She also advise that if I purchase one now I will be stuck with 2 refrigerators, and that she could not expedite this she gave me a claim # and advised that someone would contact me to arrange the replacement. I went ahead and purchased a mini fridge and a deep freezer to keep the necessities and the meat and waited it has been over 2 weeks. I was contacted by text by a very rude individual who claims they will settle this for $700 .I asked them to call me or give me the contact details and this rep refused ( and keeps texting me ) once again I called LG and talked to ANN at [protected] who assured me that the replacement request was put in 9/2/2020 and that she will call me the next day 8:00 AM and have an account executive handle my case she advised me to ignore the texts I'm getting . This morning I waited, and no one called. The rude rep by the name of Shaza Robinson still keeps on texting me arguing in a text, refused to call me or provide contact information.
This is totally unprofessional and unacceptable. I am a 75 year old cancer patient I can no longer live without a refrigerator and deal with all of the lies and unprofessionalism of the LG reps . I was promised a replacement fridge and compensation for the food waste and the purchase of a mini fridge . This has been going on for 3 months and now LG is refusing to honor the warranty !

I am using LG products such as Washing machine AC TV etc
But now a days I am not getting service support especially in the area
chennai if I give a return call to them and behaving very rude. Not responding with the proper words. Very worst customer care and support.
It is intend to move to other products due to this issues. This is Not Lifes Good, it is Lifes Bad.

We purchased an LG washing machine, model no. 81256 on January 15th, 2013. I had extended the warranty and service contract with the Brimag company until mid-January, 2020.

The machine performs well and we were very satisfied with our purchase, until a major breakdown occurred in November, 2019, when the digital control card burned out and had to be replaced. This was included in the warranty, but unfortunately, due to the card not being in stock in Israel, it ultimately took around 3 months to finally get the card and repair the machine. At one point the Brimag company provided us with a replacement machine to take ours for service in their central facility.

When our machine was returned, it indeed worked properly in terms of the various washing functions, BUT it was clear to us that the fierce shaking and vibrations of the machine during the spin rinse cycle had become much worse than 'normal'. We called for service and indeed, the technician came, and after making some adjustment of the machine legs, announced that all was in proper repair. However, to this day, whenever we use the spin rinse cycle, the machine literally 'dances' and at the end of the wash, must be pushed back into place. The range of movement can be 12 or more centimeters, not to mention the banging against the wall or any other item placed next to the machine for storage (like a folding table).

Due to our unpleasant experience with Brimag, I did NOT renew a service contract with them, and nor did they approach me to do so. I do receive service from a local private appliance company, though I have not yet required their services.

In any case, despite what the technician said, there is obviously a problem with our machine, and all indications are that it was caused/began WHILE IN BRIMAG'S facility. Of course, since the machine works and does its job, with no indication of something being wrong, we have no reason to request a 'repair', since, ostensibly, 'noting is broken' as they say.

But of course, no one will admit there is a problem that may have been caused by the service company, which might expose them to liability for the problem and the need to compensate us.

I therefore decided to write to you directly. I do not know if there is any way to remedy the problem, and if we have to continue living with this issue, then so be it. HOWEVER, it is more than clear to us at this point that if we have to purchase a new machine - which we may have to do - we will NOT CONSIDER LG, both because of the fact that obtaining a crucial part took so long AND the unprofessional attitude and service we received from your 'official' franchise service company in Israel, Brimag.

I would write more, but I have to go right now and push the washing machine back in place!

I do hope that this complaint will be actually read and considered, though I have my doubts. This entire experience is simply bad business for LG, because at this point you have lost a customer. That may not overly concern the powers-that-be at LG, but that is our only way of showing our dissatisfaction of what we consider to be poor and unprofessional service, not to mention terrible customer relations.

LG Dishwasher purchased in 2017 stopped working. Contacted licensed repairman off of Angie's List who diagnosed issue as faulty motherboard ($60.00 trip fee). Attempted for (2 months) to get proper part ordered through repairman/LG. First time, wrong part was sent, second time, no part was sent at all. Called LG back to begin dealing with an LG repairman directly and avoid communication through a third party. LG Customer service rep stated that they could not dispatch one of their repairmen without me providing them with credit card information, for "pre-authorization" that would cover any parts or additional work discovered by their LG technician.
Technician arrived and asked if the part had been received by me for the repair. I said it had not. He checked his truck and found the part. As he was replacing/repairing, UPS delivered the ordered part, which I provided to the tech. The repair was made. I paid the tech what he called a minimum service charge of $65.00 (plus tax), and the tech went about his day.
Today, I was charged an additional $134.07 ($125.00 + tax) for the repair. I contacted LG Customer Service who advised me that the $134.07 was a "dispatch fee" charged in addition to the service fee charged by the technician.
LG REF# CNN200527918288
LG REF# CNN200814329887