LexusPartsNow
Reviews and Complaints

LPN is the worst. I ordered an OEM part (which their website advertises). I received a Toyota/Lexus box with a no-name brand part inside. When I questioned it, LPN's customer no-service said it's the same thing. I then bought an OEM part from Toyota dealer. Side by side, the parts were NOT the same (and LPN's "new" part even had rust on it). I sent it back, registered mail, and LPN said they never received it so they denied the refund. Lesson learned. These guys are bad news.

Inside the correct box # was a very wrong part #. Sent photos as evidence but they claim that I received the correct part based on the box label; although I showed the part # inside is very different for the box label. They will only RMA if I pay for return shipping and want to deduct 20% restocking fee based on their statement that I received the correct box regardless of what was inside. INCREDIBLE! There are a lot of complains about similar issues of this company on Google. They also have an "F" with multiple unanswered complains on the Better Business Bureau organization. So beware!

I made a purchase from LexusPartsNow back in November, but unfortunately, I received the wrong parts. I tried to reach out to them multiple times through email and phone, but it seemed like my efforts were in vain. Eventually, an RMA was opened and I returned the parts, but to my dismay, I still haven't received a refund or the correct parts. It's absolutely insane! Whenever I try to contact them, they just tell me to contact FedEx Crossborder. I feel like I've lost $250 for nothing! My advice to anyone considering buying from this website is to avoid it and buy from a local dealer instead.

So, I was trying to fix my Lexus car and I thought I'd give LexusPartsNow a try. I ordered some parts with the VIN number, but when they arrived, they didn't fit my car. I was pretty disappointed, but I figured it was just a mistake and I could return them. However, when I contacted the company, they told me they would charge me 20% for the return, even though it wasn't my fault. I was pretty upset about this, so I called back to try and sort things out.

After some back and forth, they finally agreed to give me a full refund. I was relieved, but when I checked my credit card statement, I noticed they had still taken the 20% fee. I couldn't believe it! I felt like they had lied to me and taken advantage of my situation. I was really disappointed with their customer service and felt like they didn't care about their customers at all.

Overall, I would say that my experience with LexusPartsNow was pretty negative. I would definitely recommend staying away from them if you can. Their customer service was poor and I felt like they were dishonest with me. If you're looking for car parts, I would suggest finding a different company to work with.

I recently made a purchase from LexusPartsNow for an oak-colored seat belt. However, when I received my order, I was surprised to find that the belt was actually gray in color. It turns out that the part number had been superseded, but the description on the website still said oak. Unfortunately, nobody from the company contacted me to let me know about this change, and now they won't take the product back. Needless to say, I was extremely disappointed with the customer service I received.

If you're thinking about ordering from LexusPartsNow, I would strongly recommend doing your homework first. Make sure you double-check the part numbers and descriptions before placing your order, as it seems that the website may not always be up-to-date. And if you do end up receiving the wrong part, don't expect much help from the customer service team.

Overall, I was very unhappy with my experience with LexusPartsNow, and I won't be purchasing from them again in the future. It's a shame, because I had heard good things about the company before placing my order. But now I know that it's important to be extra careful when ordering car parts online, and to be prepared for the possibility of mistakes and miscommunications.

I recently made a purchase from LexusPartsNow and was disappointed with the processing time. I ordered the parts I needed on a Tuesday and was informed that it would take 1-3 days to process my order. However, it's now Friday and my order still hasn't cleared processing. I was told that they were waiting for the funds to clear, but if my credit card says approved, then it should be approved. I don't understand why I have to wait three days for my payment to clear when I can use my credit card to buy gas without any issues.

It's frustrating to deal with a website that seems to be stuck in the 1970s. I expected a more modern and efficient process, but instead, I was left waiting for days without any updates. I won't be buying from this website again, and I advise anyone with a Lexus to stay away from these [censored]s. It's a hack shop that doesn't seem to care about its customers.

Overall, my experience with LexusPartsNow was disappointing, and I wouldn't recommend it to anyone. The processing time was slow, and the customer service was lacking. If you're looking for a reliable and efficient website to purchase Lexus parts, I suggest looking elsewhere.

I had a bit of a problem with LexusPartsNow when I was trying to find a part for my 2014 Lexus IS 250 C. I reached out to them to ask about fitment, but they told me that my VIN was an "international" VIN and that they couldn't help me. I was a bit confused because most Lexuses are made in Japan or Canada, so I pointed this out to them. I also mentioned that other suppliers had no problem with my VIN. But instead of trying to help me out, they just told me to go shop elsewhere.

Honestly, I was pretty disappointed with their service. It felt like they didn't really care about helping me out or finding a solution to my problem. I mean, I was able to use my VIN to look up the part on their website, so it's not like it was an impossible task. It just seemed like they didn't want to put in the effort to help me out.

Overall, I wouldn't really recommend LexusPartsNow based on my experience. If you're looking for a reliable supplier for Lexus parts, you might want to look elsewhere.

I went on LexusPartsNow to order a mirror for my car. I gave them my Vin number and they sent me a part with the wrong number. I didn't notice until I got the part. I called my local Lexus dealer and they gave me the correct number. I called LexusPartsNow and they said they would take it back, but I had to ask for an RMA. Three days later, they told me it was my fault that their website had the wrong part and they wouldn't take it back because it was an electrical part. This was the worst customer service I've ever experienced online! I would advise you to stay away from this company!

I recently had an experience with LexusPartsNow that left me feeling frustrated and disappointed. I ordered a part from their website and when it arrived, it was damaged. I immediately contacted their customer service team and they were quick to respond, providing me with an RMA and a label to return the item.

However, after I returned the item, I found myself getting the run around from the seller several times. I was told that they were not going to refund me because the part was damaged, even though I had photographic evidence that it was damaged when I received it. It was incredibly frustrating to feel like I was being blamed for something that was not my fault.

I want to caution others who may be considering purchasing from LexusPartsNow to be careful. It's worth noting that they also operate under several other names, including HondaPartsNow.com, AcuraPartsWarehouse.com, ToyotaPartsDeal.com, NissanPartsDeal.com, InfinitiPartsDeal.com, SubaruPartsDeal.com, KiaPartsNow.com, FordPartsGiant.com, GMPartsGiant.com, and Auto Parts Prime. While I can't speak to the quality of their products or customer service under these other names, my experience with LexusPartsNow was not a positive one.

Overall, I would recommend proceeding with caution when considering purchasing from LexusPartsNow. While they may have some good products, their customer service left a lot to be desired in my experience.

I recently placed an order on LexusPartsNow and unfortunately, it didn't go as smoothly as I had hoped. After providing my Visa information, my order was confirmed along with another person's order that I had no knowledge of. Confused and concerned, I reached out to customer service to inquire about the situation.

It took three days for me to receive an email stating that my order had been canceled due to my failure to confirm it. Frustrated, I decided to try and resolve the issue by contacting customer service through their online chat feature. I was connected with a representative named Warren, who went by the nickname "Snuffy".

After playing a game of text message tag with Snuffy, I was able to resend my order with the correct information. However, when I requested to have my rim re-ordered, I was met with a disappointing response. They refused to do so and essentially told me to "screw off" because they had already made a mistake with my order.

Feeling defeated, I decided to call a Lexus dealer that was about 30 miles away from me. To my surprise, not only did they have the part I needed, but it was also priced lower than what I had paid on LexusPartsNow.

In hindsight, I would advise others to use the parts department at their local Lexus dealer instead of risking a frustrating experience with LexusPartsNow. While I understand that mistakes happen, the lack of customer service and unwillingness to correct their own errors left a bad taste in my mouth.

I recently made a purchase from LexusPartsNow and was initially pleased with their return policy. However, upon receiving the part, I discovered that I could have gotten it for a cheaper price elsewhere. Despite being willing to pay for shipping and even a restocking fee, I was disappointed to find out that the company did not mention the restocking fee until I attempted to return the item.

This lack of transparency felt predatory and left a sour taste in my mouth. To make matters worse, after the company received the item on June 19th, it took over 10 business days for them to return my money. I had to repeatedly contact them through email and live chat to finally receive my refund.

Overall, I would not recommend LexusPartsNow due to their questionable business practices. It's important for companies to be upfront about their policies and fees, and this company failed to do so. It's a shame because their selection of parts is impressive, but their lack of transparency and slow refund process make them a scum company in my eyes.

I recently had an experience with LexusPartsNow that left me feeling a bit frustrated. I wanted to make sure I had the right parts for my Lexus, so I entered my vin number before placing my order. When my package arrived, I was pleased to see that the brake pads were correct. However, I quickly realized that the rotors were not the right ones for my car.

I immediately contacted LexusPartsNow and was able to get an RMA for the incorrect rotors. I sent them back and they received them on December 24th, 2019. However, it is now January 9th, 2020 and I have yet to receive a refund or any response to the three emails I have sent them. To make matters worse, I had to pay $30 in shipping to return the $200 rotors. So now I am $230 in the hole and have nothing to show for it except for the brake pads (which were not included in the $230).

I am hoping that LexusPartsNow will reach out to me soon and make things right. However, based on what other reviewers have said, I am not feeling very optimistic. I sent another email today in hopes of getting a response. It's frustrating to have to deal with this kind of situation, especially when it involves such a significant amount of money.

Overall, I would say that my experience with LexusPartsNow was not a positive one. While I appreciate the fact that they were able to provide me with the correct brake pads, the fact that they sent me the wrong rotors and have not yet refunded my money is a major issue. I hope that they will take steps to improve their customer service in the future so that others do not have to go through the same frustrating experience that I did.