The complaint has been investigated and
resolved to the customer's satisfactionResolved Levin Furniture — very disappointed in the service and quality of the furniture
resolved to the customer's satisfaction
On March 8, 2008 we purchased a dining room set from the Levin Furniture store at the Pointe in Robinson Township. The set was delivered on March 18, 2008. On March 21 we called customer service and requested that they fix or replace 2 of the 6 chairs that had cushioned seats that were loose. At this time we also mentioned that the delivery men seemed hurried and reluctant to assemble the set but did so when we asked. On March 31 the same men who originally delivered the furniture on March 18 arrived to replace them and took the defective chairs to their truck. The new chairs were assembled on the truck and delivered to our front porch, not inside our home. We suspect the chairs were not replaced and that the delivery men actually just tried to tighten the seats on the truck where we could not see what was done.
On April 2 I called and again registered a complaint stating that the chair seats were still loose. I also spoke to Pat Ferrell in delivery and expressed our dissatisfaction with the delivery/repair men. Within the week Chuck from service was sent out to fix the chairs.
We have tightened the seat cushions repeatedly, but the chairs still have loose cushions and now one of them has a loose frame that is separating the back from the seat. We keep the chairs in spare rooms and not with the set. Since we do not have children living in our home the chairs are not heavily used.
We are not asking you to replace the chairs since a year has passed. We do want you to know, however, that we are very disappointed in the service and quality of the furniture and are do not plan to make future purchases at Levin Furniture.
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