SUBMIT A COMPLAINT Complaints & Reviews / / order number 4895929 manager christle was very rude

Jun 15, 2017

From affiant: andre: bey c/o 2356 navajo ct apartment c peersburg, virginia republic near [23803] To: Leatherup corporate office & headquarters 955 venice blvd. Los angeles ca 90015 Affidavit of fact "notice and demand opportunity to cure and defend" In reference to order # 4895929 manager...

LeatherUp / Worst ever!

Nov 04, 2016

Purchased a pair of boots from and the ones I received were too big. I contacted customer service and explained what happened. I asked did they have my size in stock and they said yes. They refused to give me a return label so I had to ship the boot back at my own...

LeatherUp / Never again!!

Jul 15, 2016

I have bought a motorcycle jacket from and when it finally arrived (shipping took too long) I was very disappointed because it was damaged. I contacted LeatherUp and they asked me to send pictures which I did and then they said that there was nothing wrong with it. The... / Hawk ST-1198 Helmet

Jul 14, 2016

Dangerous helmet. Poor customer support. This is the second Hawk helmet I've owned. Both bought from Leatherup. The first one was recalled by the DOT because it was unsafe. Nice to know after you've been riding around with it on your head. I noticed after wearing it just a few times that... / Hawk HX Helmet / discount codes

Sep 01, 2015

Recieved an email for sale items if you used a discount code. The code would not apply. I could not reach anyone at LeatherUp to assist me for 2 days. They informed me that the discount code was expired but would take a 5% off for my inconvienence. Clearly a bait and swith operation. I... / Motrorcycle modular helmet

Aug 30, 2015

To cut through, I have NEVER dealt with any online seller who is as horrible as this business. I purchased a helmet based on their affiliation with Amazon. The helmet arrived late. The helmet did not fit the description. I contacted the seller and told them I need a return label, which... / Too slow return process and terrible services

Jul 25, 2015

Not recommended!!! I bought leather jacket from I received really small and strange jacket. It didn’t fit and wanted to return it. But their customer services were terrible, because they thought about return for ages. After 4 weeks they finally agreed to change the... / Scam Artists/Thug Tactics

Oct 18, 2013

Ordered Leather motorcycle chaps from these thugs. When I went on their site I had to update my profile. I was able to update my billing address and did update my shipping address but for some reason my shipping address defaulted back to an old address that I had not lived at for 3 year... / Misrepresented Sizing & Poor Customer Service!

Feb 23, 2013

I ordered a pair of #1503-Xelement Executioner Leather Motorcycle Boots from Upon trying on the boots when they came, it was clear that the sizing was way off, and that they were not the 'universally accepted' Size 10, and I could barely even get my foot down into... / Not clear about sizes

Jan 10, 2013

Leatherup shows a "sizing table" for their pants on their website without the waist size. I sent them several messages and their answer was always "Give us a call" When I called the answer was immediately "The numeric size is the same as the waist size" - I asked them why they would not... / returns

Nov 26, 2012

i ordered a pair of mens biker skull boots when i recieved them i tried them on and walked in them just a couple min. they were to big and when i called them they told me i could exchange for a smaller size. i mailed them back, i paid posted, and was told because i tried them on they are now considered used boots and could not take them back. / Bad quality and bad customer service

Nov 18, 2012

Purchased leather vest from LeatherUp, in a first try two buttons fell of. I wrote to them to fix it in response they asked me to send them a pictures of damage which i did. After that they just ignored me. Havent heard anything since.Be careful when buying from them or from their...


Oct 30, 2012

Purchased Baron Air Cleaner assembly on 9/06/12 installed unit same day went on 258 mile ride on 2011 H/D Road King afterwords found oil all down side of M/C dripping from air cleaner. Research of problem turns out Harley Davidson has a service bulletin TT411B which states some after... / RETURNS/CUSTOMER SERVICE

Aug 29, 2012 may have some cool accessories for motorcycles but DO NOT trust them. I made a mistake and ordered a windscreen for the wrong year model, my husband opened the plastic bag and held it up to the bike to see if it would fit, of course it didn't. They claim to have hassle... / The way this merchant treats its affiliates isn't any different to the way they treat their customers

Oct 11, 2011

Although I have never been a customer of nor will I ever be, I believe my review of the ethics portray by this merchant is relevant here. Around the year 2002, I had a business relationship with this merchant. They were supposed to pay me a percentage of every sale I send to... / shipping

Jun 21, 2011

Ordered a bag for my motorcycle. They immediately took the money from my account and sent me an e-mail saying the item had been shipped. When the item didn't come on the delivery date, I called them. Was told, we didn't really ship it yet, the e-mail just says that the item i... / Run - do not walk away from this scam artist company

Mar 28, 2011

This site is getting a huge reputation for asking you to order a size up or down from usual. I believe that is so they can float your money for as long as possible while they ignore every request you make to their so called "customer Service" department. I have had to dispute 2 return... / Return Policy

Mar 04, 2011

I ordered two motorcycle helmets and received both helmets in their own box inside a larger box. I chose the one that fit and returned the other. I followed the instructions included in shipment. Today I received the helmet back, with a FORM letter stating that I returned in the storage... / I've been ripped off!


BEWARE OF THESE CROOKS! I made the huge mistake of purchasing some items from these criminals. The leather jacket was small even though I ordered a size up per their recommendation. When I called to return it I was given a hard time and told they wouldn't refund it if it measured per... / Very poor follow-up


I ordered a leather Motorcycle jacket from LeatherUp.Com. The jacket arrived, and appeared to be a great value. However, when I put it on, it became apparent that I ordered a jacket that was one size too small. I called the company to find out exactly how to do an exchange. They told me to...