The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Lawn Doctorpoor service

A

I chose Lawn Doctor this year to service two connected yards that I own. I was very specific when I signed up that I wanted advance notice before they came so that I could make sure that my outdoor pets were in the house when they came. On the first trip, no advance notice was given and they only did one yard. I got home to find my cat sitting next to the Danger flag on my front yard. I called to complain and ask about when they would service the second yard and the owner of the franchise promised that they would be back out the following Monday. Monday came and went with no service. I left a voicemail to follow up and heard nothing back for two weeks. Called today and was told that they had come out after my last call, although not on the Monday as had been promised - again without letting me know and without leaving a flag or anything to indicate that they had serviced the yard. The customer service rep scolded me for being uphappy with their lask of customer responsiveness - telling me that she got over 200 calls a week and couldn't be expected to call me back. I canceled the service for the rest of the summer. Why would anyone do business with that company?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.