The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Laura Ashley Curtain Tie Backsfaulty goods

I booked a Design Service with Laura Ashley 2 years ago for approx £200, the deal (in writing) was that after the service, should I want to purchase any goods, I would get 25%-40% reduction, depending on the amount spent, and I had a year to make my purchases.

Within the year, I went in to but some curtains and tie backs - I had gone in to buy more, but the staff told me that this Design Service discount had been withdrawn. No-one told me!

I paid full price, with cash.

Within 6 months one tie back had broken. I went back to the store and they were very unhelpful but did agree to exchange the pair. I exchanged them for a 'rope' pair as I thought these looked sturdier.

Within 4 months one of these had broken, I can't find the receipt anywhere, and they are refusing to refund or exchange. Both these sets of tie backs cost £50. I am furious that they are charging extortionate prices for shoddy goods that will last no more than 4 months.

I didn't keep the receipt because I thought Laura Ashley were a reliable company selling top quality products. I can assure you they are not, and the customer service both on the phone and in the store was very dismissive...almost accusational!

I can only hope that those who read this article think twice about shopping at Laura Ashley. Over priced, bad quality and rude staff.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.