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1.0 679 Reviews

LastMinute.com Complaints Summary

10 Resolved
669 Unresolved
Our verdict: If considering services from LastMinute.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LastMinute.com reviews & complaints 679

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J
5:46 am EDT

LastMinute.com online fraud by last-minute.com

False advertising, price advertised & agreed, no issue with my payment card Dodgy company claimed technical fault at their end, promised to hold agreed advertised price & a callback when it's technical issues were resolved but no call. So we call, get passed about & last operator just pretended they couldn't hear us. Legal point of sale, false advertising & no responsibility taken by company that would be quick to take customer money when it suited them. Shambolic, consumer rights evidently don't matter. Won't even look at this site again as they cannot honour last minute prices even though that's supposedly their USP

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6:47 am EDT

LastMinute.com booking id: [protected]

Sir/Madame
as a part of our above travel arrangement a tranfer from Gatwick-London-Gatwick has been booked:
Buchungsnummer: LM-O93841ABA
Supplier Referenz: LM-[protected]
Buchungsdatum: 30.06.19
Because of traffic problems the driver has not arrived and service has not been provided.
Based on information from the service provider UK- City Transfers UK
the due payment was not received and we were advised to request reimbursement by you:
Hi Peter,
First and foremost, please accept my profuse apologies for any inconvenience caused. I am afraid we cannot issue you a direct refund as we have not collected any payment from you. We are a third party supplier - we are the providers for the service you booked through Holiday Taxis, who sold you a voucher.
Please contact them directly for a refund.
I will liaise with them directly on our end also so that they can provide you with a prompt resolution.
Kind regards, Jessica City Transfers UK
27 Elkstone Road London, W10 5NT

Please reimburse kindly the prepaid above transfer to our account.
Thank you.
Regards.
Dr. Peter Lanzer

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D
8:08 am EDT

LastMinute.com cancellation within policy but no refund

I made a booking in January for 2 hotel rooms that I then unfortunately had to cancel . I had checked before booking that I could cancel up to the day before.
I did so via the phone and received an email advising the hotel had confirmed my cancellation and the refund would be in my bank in the next few days .

I am now on day 17 and no refund. I have been told different stories by different agents, yesterdays agent told me it was processed and would definitely be in my account today . Guess what, no refund.

Today's agent has tole me it will be 8 weeks once they receive it - from who?

I said I would contact the hotel only to be told no point as they wont know anything about it?
I asked who had got my money only to be told they are not allowed to tell me ?
Seriously, who has got my money ?

I will be expecting interest on for every day its held as I would be getting interest from my saving account of the money was in there
How do I get my money back and why are the agents allowed to tell you anything they want ?

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eastking
, US
Aug 10, 2019 8:42 am EDT

I booked my flight tickets in February 2019 but in earlier June, I got email to tell me that one of my flights had been cancelled by airline and ridiculously asked me to contact airline by myself, and the worst was they gave me a invalid contact numbers. So I called and emailed lastminute. com customer service many times, to cancel my flight ticket and get refund at their options, but they are so inefficient and unprofessional, only waste my time and they don't communicate properly between each other, different agents said different stories. They promised to get me refund in 7days, 8 weeks or whatever the customer service answer you perfunctorily. Until now I finished my holiday I still didn't get my refund as they promised, and I lost almost 600 euros for nothing. It's been my worst ever experience for buying flight tickets online, believe me, do NOT buy anything from lastminute. com, its absolutely nightmare.

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K
3:22 pm EDT

LastMinute.com paying for last minute.com to manage my flight check-in and boarding pass.

Booking ID:
[protected]

I was contacted by last minute.com and it was suggested that it would be more efficient if I were to allow the person to ensure that I was checked-in, allocated seats and had my boarding passes issued for EW4VC1B / Callaghan.
To be honest I felt quite capable of doing this myself but agreed as the cost was not too high. I did say that my preference was to seat towards the front of the aircraft as this was important to me.
On June 11th I received notification that my home bound flight had been checked-in and boarding passes attached.
I called last minute.com to say that I had not received my outbound flight and was told there was an issue with the Easyjet site and she was unable to check me in, but, not to worry as the company would continue to try to do this. I also found out that our seats for the return flight were in row 26, and it was not possible to amend this.

I read the terms and it said that the confirmation could be made up to 20 hours before the flight time. Therefore it was with some trepidation that I returned home just prior to leaving for Kefalonia to find no email and therefore was not checked in.

I called the number again and was told that it was still not possible to check me in, so I would need to do it myself at Gatwick. I did point out that I had paid for this service but was told that nothing else could be done - we were already booked onto the flight so just present ourselves ( I read that this would actually incur extra cost in your information) but this was literally the day before!

So, at 5am my friend and I approached the Easyjet customer service desk after deciding this seemed to be the most sensible. The man on the desk informed us that the flight was overbooked but managed to find two seats sitting apart - at the very back of the plane (just where I had asked not to be) His terminal was "live" and if we had not immediately agreed to take those seats we could well have ended up without seats.

Just how this is a service to help the customer I really do not know? And I had to pay for the privilege.
We ended up sitting both ways exactly where I asked not to sit, and ended up feeling GRATEFUL that we had seats at all on the outbound flight?!

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S
6:48 am EDT

LastMinute.com hotel booking

I was looking for a 2 bedroom apartment in Gran Canaria. I found one on lastminute.com and rang the help desk to check that there was a 2 bedroom available. The agent put me on hold while she contacted the hotel and then came back to me saying that there was a 2 bedroom apartment available and would I like to go ahead with the booking. On the understanding that I would be given a 2 bedroom apartment I proceeded with the booking, even though she pushed the price up at the end saying that the flight I wanted had just gone up in price! Nevertheless, wanting a 2 bedroom apartment I agreed. When details of the booking were sent to me it was for a 1 bedroom apartment. I contacted the help line again and explained. The man said he would review the conversation and I would hear back in 72 hours. The email I have now received says that after reviewing the case, they were correct in booking me a 1 bedroom apartment. If they had listened to the conversation they would know that I specifically asked for a 2 bedroom and this was what I was offered. If I had wanted a 1 bedroom apartment there were any number of cheaper options available. I only agreed to the booking because I was told it was a 2 bedroom apartment. I WANT a 2 bedroom apartment as agreed. I travel on 8th July so this needs to be resolved quickly.

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7:29 am EDT

LastMinute.com full flex not flex

I am a loyal customer with Lastminute for more than 10 years now. Recently, I purchased a flight ticket via Lastminute and I paid extra charge for the FULL FLEX option to be able to change my inbound date when I get confirmation from my work. When I tried to change the flight inbound flight, you replied back that FULL FLEX is to cancel the flight only and it is upon the carrier airline decision, my request has not been approved. My question is:
Whilst charging customers for the FULL FELX, why do not you clearly clarify that the decision making in changing flight dates is the carrier airlines not your end?
This ambiguity lead to work problems fro me, as being unable to stay in place to do my work, as other alternatives have been proposed to me by your team cost me about £300 extra.

Thanks for your cooperation and I hope that you improve your services to sustain your customers' loyalty

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Joshua Lange
, US
Feb 11, 2022 1:32 pm EST

This also happended to me, they falsely advertise then when you change or cancel the flight they write "at the discretion of the airline" which means you get ZERO back. Real scam. NEVER use lastminute.com

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K
5:47 am EDT

LastMinute.com online flight booking and amendment

TODAY'S DATE IS FRIDAY 14th JUNE 2019: I booked return flights from Gatwick to Bordeaux online with Lastminute.com over a week ago, scheduled to depart from Gatwick today. I had to change my flight so I went onto the Lastminute.com website and made a request in the booking yesterday morning to change my flight. I received no call or email from Lastminute so I called their customer service this morning (at a charge of 13p a minute for a 12 minute call that I then got cut off from without resolution). I pointed out the flight was at 1.25pm today and I hadn't heard from Lastminute; the chap I spoke to said a team member tried calling me yesterday but got my voicemail. I have no log of a call from Lastminute on my phone, and have received no messages. I rang Easyjet who assum I am still flying today. I have now resorted to making a separate new booking direct with Easyjet departing next week, at additional expense and a greater price than my original flights. A short while I received a call but heard no voice on the other end of the phone, no message was left. I called it back and an automated message indicated it was Lastminute, but I didn't want to get charged for another lengthy call so hung up. My complaint is this:

1. I attempted to change my flight more than 24 hours before departure to limit any additional costs and avoiding losing the original fare payable
2. I have received no emails, texts or voicemail from Lastminute to suggest they were dealing with my query
3. As well as the original flight booked, I have now had to pay considerably more for a revised flight which I have had to sort out myself
4. There is nowhere on Lastminute's website that directs us to customer complaints!

Please could this matter be looked into and adequate compensation be returned to myself.
Thank you
Kim De Luce
T: [protected]
E: [protected]@outlook.com

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2:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com cancellation

They sell bookings that could be cancelled and when you have to cancel, it is a nightmare to get hold of them. Eventually phoned them, agent said it was cancelled but no confirmation Email.
I sent them an Email to address found on my PayPal account, to cancel and raised a dispute through PayPal, which they ignored and received an Email the evening before the booking that it is not possible to cancel. This after it said I could cancel on the booking and the agent assuring me it was done. Thank God for PayPal protection!

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3:23 pm EDT

LastMinute.com hotel

I booked a room at the royal hotel in purfleet, i then realised that i had booked the hotel in the wrong area, I emailed them directly and said I wouldn't be attending as it was no use to me,

I contacted my bank and cancelled my payment, the bank has still taken the payment even though I never turned up and this has caused me to go overdrawn on my bank and I am now receiving bank charges! I have spoken to two agents from last minute.com and they have agreed that I shouldn't have to pay for a service I haven't used.

I feel this is unfair, and it's causing a lot of unnecessary stress and financial hardship.

The outcome I would like is a complete refund and my bank charges to be covered.

Please email back and tell me what I can do.
Thanks
Mr Matthew Thorogood

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10:07 am EDT

LastMinute.com booking cancelled but money not refunded

On 3rd of March 2019, I booked two airline tickets from Dubrovnik to London.
The booking ID is [protected].
On 4th of March 2019, I received an email from Lastminute .com that the booking could not be confirmed and I was advised to check my bank account for the refund of £128.59. To date (23/04/19) I have not received the refund.

Don Chandresinghe

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5:13 pm EDT

LastMinute.com cancel the booking hotel

I have booked a flight and an hotel that I need to cancel. I could cancel befor April 17 and I am April 16, 10:30pm and I can't cancel on their website but only by phone. At this time the outline is off. So I try to call the hotel but no one answer me so I sent an email to the hotel to inform them that I cancel the booking. I don't understand that it is not possible to cancel by their website. All competitors have this service.
Please help me to consider my request. Thanks

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9:36 am EDT

LastMinute.com holiday

Booking id: [protected]
1. Email from Last Minute on 12/03/2019
"The "change date" must be applied both FLIGHT and ROOM RESERVATION.
The single service cannot be cancelled or amended as per the Terms and Conditions of your Package.
Should you wish to ask for a new date change for the whole Package (Flight+Hotel, be so kind to contact us again and we will check availability and extra cost of the change for you. "
*** I asked for any date any month of the year and happy to pay the extra if I have to. But you are not giving me anything.

2. Email from Last Minute on 13/03/2019
"We regret to inform you that unfortunately changes to your ticket are not permitted. This is in accordance with the airline's terms and conditions of the type of ticket purchased. "
** Even though you gave me a quotation on 12/03/2019 and asking me to pay £292.

3. Email from Last minute on 20/03/2019
"We regret to inform you that unfortunately changes to your package are not permitted. This is in accordance with the airline's terms and conditions of the type of ticket purchased. "

** once again you did not take my request and reply me back with above email

4. Email from Last Minute on 20/03/2019
"The dates requested from 13th April to 20th April are not available. For this reason the quotation cannot be provided and the change date cannot be confirmed. We remain at disposal for any further information you may need."
*** I gave you 5-6 dates but you could not provide me any.

5. Email from Last Minute 26/03/2019
"The only alternative now is to cancel you booking with no refund"

From the very beginning you were playing with the whole situation because I paid you the money upfront.
You were sending me wrong emails every now and then telling me not changeable then giving me a quotation when I did not accept it, you asked me to give an specific date, I gave you an specific date you come with not available.

I gave you another 5-6 specific dates you were still saying unavailable

Now I asked give me any dates and any month of the year. Now you are saying
"Unfortunately, at the moment the last date with a special Offer flight to Hurghada is on 20th of April"

You never said that before my offer is only available before 20th April. I have checked your terms and condition, it says non-refundable room at the hotel Hawaii Palm Resort but flights are changeable and it may cost extra money.

I am happy to pay extra money for the hotel, happy to take flight on any dates happy to pay the fees.
Why you cant change my dates to any dates?!

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J
3:14 pm EDT

LastMinute.com airline tickets

LastMinute.com cancelled returned flight. Did not refund money. Bk#[protected]. Volaris Y4893 dfw-gdl. Y4892 gdl-dfw(cancelled by LMF. Reservation made Oct. 28, 2018. Ticket 4893 Nov.8, 4892 Feb. 27.2019. Refund 243.38 in USD to Jane Rush, 105 Westowne Drive, Cooper, tx. 75432. Jane Rush
I tried to contact Lastminute.com, by telephone and by email. They failed to respond. They also erased our correspondence on email.
They owe me $243.38 USD.

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12:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com spa booking

Booking references: [protected] & [protected]

Good Afternoon,

It upsets and concerns me that I am having to write to you in complete disgust and dismay over our recent visit to Hellidon lakes golf & spa resort.

I feel like this is not only the greatest disappointment but also a serious health and safety threat, the whole of our experience is indeed a story to tell and not one that I am taking lightly.

I have included in this email, the reference numbers or both mine and my friends booking with yourself, the full account of the day in question and pictures to prove my points raised.

I must start off by saying that this has caused myself and my friends a great deal of upset as this was supposed to be a treat for my friend after a very recent car accident. We were looking for a spa deal for us girls to get together and relax, we found this on your site, recommended was Hellidon lakes, how can you recommend such a shocking service, I will never know. This is when it struck me that you may not be aware and I felt it necessary to let you know.

The day went from bad to worse, to diabolical in my opinion, when we arrived at the hotel, the construction was far from little and did in fact very much impact our visit, the area was downtrodden with the dust, industrial material and ripped up carpets which were a major hazard, a gentlemen advised me where the spa reception was so we traipsed up and down several sets of stairs with no guidance, when we finally arrived at the spa we were met with a rather rude spa receptionist that explained a beauty therapist had not shown up for work and that they only had one therapist on for the whole of the day… on a Saturday I find this utterly unacceptable, so although our package contained a 50 minute treatment each, we were reduced to have a 25 minute treatment each instead, our treatments were originally scheduled in for 1pm (for 2 people) and 2pm (for 2 people) so that we were having treatments together. These were changed to one treatment at a time at 2pn, 2:30pm, 3pm, 3:30pm meaning a lot of waiting around for some of us. Despite the annoyance I was prepared not to let that ruin our day, we scheduled in our lunch time/orders and went to get changed.

The day just got worse. In the ladies changing area, they had a fan with a wire traipsed along the walkway, where my friend tripped, almost falling over, if I had not have caught her. The whole changing area was in dire need of care and attention, locker doors were missing, rubbish had been left everywhere, tampons left on the floor of the bathroom and the shower heads & pipes moldy and not attached to the wall where you couldn't take a shower comfortably. We chose desperately to overlook this and continue on with our day, headed on down to the pool and this was where we encountered all of the horrible artefacts that I have photographic evidence of.

The air was thick and stagnant, the surfaces dripping and moldy, the drains were rusted, black mold was all over the doors and door frames, the ceiling was dripping with rusty drippings right over the loungers and into the pool, parts of the ceiling had fallen down and the floor was incredibly slippery, I personally felt very uncomfortable and uneasy, therefore we decided that sitting in the jacuzzi was the safest bet. As we got in and slid along a tile came loose scratching me. I was absolutely shocked and felt very unsafe, my friends and I had a look and it was apparent that the whole jacuzzi was falling apart, we counted 26 considerably sized holes, a few of which had loose tiling just moments away from braking off and scratching someone like it had me, this is a major hazard and could have caused me serious harm, I am lucky that it was not more severe, however this is completely unacceptable and certainly not what you expect when visiting a golf and Spa resort.

Unfortunately this is not where the horror of my experience ends as I ordered the camembert for lunch, considering that he agreed on lunch specifications at 10am and we gave the our lunch time of 12:30 I would have expected no issues, however I was wrong. When we arrived we were sat at a table and left for quite some time with no one around, when the waitress finally came back she brought our food over with her and I started to cut my camabert open, it was uncooked, lumpy and resembled cottage cheese. I brought this to her attention and she said that she would get another for me. My friend, at the same time noticed hair in her butter, this happened twice, to the point that the waitress finally gave up and gave her packet butter. When my second camembert arrived, the chef brought this up, he knew that the food was for out table as we were the only table in the entire restaurant, however he didn't bring the food to me, instead he placed it down on the table behind us and shouted over to the waitress to came and give it to me, so no apology, no thank you just utter rudeness. I knew straight away that it was not cooked as it had not been long enough, i cut in to this again and was correct, this was not cooked. At this point it was nearly half past one, my friends had all finished eating what they could of their Lunches and I had quite given up on the chef getting it right so I told them not to bother and had chips instead. To say that my price included a lunch option, of which I got a bowl of chips is absolutely unbelievable and not exactly what I would call great value for money. There was no apology or empathy regarding the issue with my food or the hairy butter, it was all very much bridged under the carpet by a very yound and unexperienced girl.

Overall our experience was diabolical, I think that you have to agree, if you do not then I will be making the appropriate bodies aware of the immanent health and safety concerns that I have, I will not let this be swept under the carpet and definitely expect at the very least a full refund for the monies paid out plus appropriate compensation. I travelled over an hour there and an hour back costing me a considerable amount of fuel, I was injured on the premises and I am now incredibly ill with a very sore and inflamed throat due to the conditions that I was subjected to.

I would appreciate a speedy response to my complaint please.

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11:51 am EST

LastMinute.com booking/agent support

I have made a reservation on website lastminute.com with Booking ID: [protected], on the 28th of December of 2018. After half an hour I received a call from the agent to acknowledge the booking, which I immediatly attempted to cancel due to mistake in booking. Agent explained he could refund the full amount of plane but not the hotel (which was the mistake made). I requested to speak to someone higher and they refused me with that chance, and offered little to no help becoming increasingly rude towards me offering me nothing but a No as a solution.
I then called again with another agent who promised that a supervisor would call me to rectify the issue, received no call.
Third person I have spoken with assured me that full refund would not be possible, but they "might" be able to refund something, but I should understand lastminute.com is a sustainable business so it would most likely not happen. They then promised 10 days for a reply on the cancellation, that was on the 12th. We are now on the 23rd of January 2019 and the response was a template refusing any kind of refund. I understand I have agreed to some "devil is on the details" terms and conditions, but I have noticed that mistake exactly on the same day. I feel robbed, I do feel ignorant for not knowing better and will take this as a lesson learnt, but Lastminute.com is definitely not something I will ever recommend as a costumer.

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3:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com flight I booked for my husband

booking reference [protected], date 06/11/2018
My name is shamiso Kasvuura. i bought a flight ticket for my husband online, the totally balance at the check out was £308 but when the transaction showed on my account it was £349.
I rung lastminute to get this sorted but the person i spoke to said there is nothing he can do because the person has already travelled. He said on the confirmation ticket it showed the amount but i didn't have the confirmation email because i had used my husband's email so that he had the proof of purchase to show if needed because he was travelling from Johannesburg to London. My husband was not aware of the amount i had purchased the ticket otherwise he would have alerted me it was different on the confirmation email.
I have been using last minute for a while now and would like to continue using it. all i would like from them is a refund of the £41.

I hope they will resolve this issue.

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5:12 am EST
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LastMinute.com Technical issue and customer service

I had booked the flight with last minute.com through skyscanner. I definitely confirm the date on 3rd feb 2019. When I finished the booking, tge screen shows 2nd feb to 3rd feb 2019, I was confused. When I had received confirmation email. I knew it is wrong. So I phoned the customer service and talk to the supervisor renuka, she aggressively gave me an attitude. And told me that all the online behavior was being monitored and recorded. Therefore I asked her to provide the evidence to prove that I am wrong. She was afraid and told me it has technical issue. I am so angry. So soooooooo angry about the website.

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7:15 am EST
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LastMinute.com let me book a hotel that was going to be closed mid week of holiday

Booking reference [protected]
I booked a Holiday 08/01//2018 to Santa Susanna in Spain. Staying at the HTop Royal Sun Hotel for 7 nights from 27/10/2018 - 03/11/2018.

On arrival on the 27th the receptionist at the Hotel explained that the Hotel would be closed on the 31/10/2018 for winter and they said we had been transferred to HTop Calella Palace and that we should have been informed by Lastminute.com. I checked all my emails on my phone and I said to the receptionist I hadn't received anything. She booked us a taxi to take us to Calella Palace in Calella and that they would pay for that.

01/11/2018 I checked at the reception desk to see about our transfer back to Barcelona airport our names were not on the list for pick up. 09:32 I rang the from2 travel agency to find out why we were not on the list they said we were at HTop Royal Sun in Santa Susanna I replied saying that Hotel is closed and we had been transferred to Calella Palace. They said I need to get in touch with Lastminute to amend the pick up and they couldn't help.
10:08 I rang Lastminute eventually managed to speak with someone and that I had to contact the taxi company that took us to Calella Palace.
I rang a Taxi company that was given to me they said I need to contact lastminute who I booked with. I couldn't get a answer to what I needed. 10:14 I rang from2 again they said they cannot change the booking until they get authorization from my booking company and for me to ring them back again after 6 pm. 18:31 I rang Lastminute they said I need to speak with the taxi company. 18:34 I rang from2 they said I need to get in touch with Lastminute they can't change the booking. 18:40 I rang Lastminute again and still not helping with the transfer. 1 Hour phone calls and very stressful trying to sort out.

02/11/2018 I checked with reception still our names were not on the list. 09:19 I rang from2 they said I need to ring Lastminute they can't amend the booking. the receptionist said to check again in the afternoon it will be updated.
That afternoon I checked the Transfers we still were not on the list I rang Lastminute at 18:03 They eventually said it had been updated the receptionist checked and the pick up list was updated with our names on.

I can not believe that I could have made a booking with a Hotel that was going to be closed during our Holiday. This is obviously a mix up between HTop Hotels and Lastminute. The booking that I had was not amended and that we were still staying at HTop Royal Sun in Santa Susanna for the duration of our stay in Spain even though this Hotel was closed.

The Hotel that we did stay in was an adequate alternative to the one that we chose but this is no excuse for the mix up that occurred.

As for compensation I would consider having a free weekend break for two in the UK. This spoilt the remainder of our Holiday which should have been relaxing not stressful.
Yours sincerely
Mr H. Chester

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11:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LastMinute.com sol don pedro torremolinos

Booked and paid for holiday 30th October to 4th November but on arrival hotel is undergoing a refurbishment and spa and indoor pool is closed . No information was given on this at all . Booked hotel to use these facilities I feel we should have been told and could of changed hotel booking .
Please compensate in some way for the inconvenience this has caused .
Denise Pope
Pope.[protected]@sky.com

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9:04 am EDT

LastMinute.com substandard service booking id: [protected]

Booking ID: [protected]

Dear sir or madam

WITHOUT PREJUDICE

I am aware of your 'terms and conditions', which in my opinion breach the Unfair Contract Terms Act 1977, now incorporated within the updated Consumer Rights Act 2015. Whilst your company is based in Switzerland, for the basis of the 'contract' between myself and lastminute.com (and FullFlex Insurance, a company wholly owned by lastminute.com), I will be pursuing this matter through the UK courts.

Your service, in my legal opinion, was not fit for purpose, as you were given enough time to change the booking but failed to respond in that given time, knowing the urgency of the issue. I had consulted the airline direct (Norwegian Airlines), who informed me that there were only three seats left on the flight, so as time was running out, I had no other choice but to book with them directly, incurrring consequential losses of an additional 183 Euros.

The FullFlex 'refund' offered only a token/voucher, towards future travel with your company, which was unacceptable as I would NEVER use your company again under any circumstances. The amount offered by token/voucher, only represented a small percentage of my total losses incurred by your lack of service, and on that legal point, I have the right to pursue you through the County Court system for a full refund of both my original flight and associated costs, together with the consequential losses incurred as a direct result of your failure to book the alternative flight in time.

I would strongly advise you to copy this email to one of your senior Directors, and also to your company's legal advisors, as they will confirm my legal rights in this matter, and should I succeed in my court claim, I will further be claiming legals costs and court fees. The County Court can also place a judgement against your company's name (CCJ), which will affect your company's credit status.

I must also warn you that I have been in touch with the media about this matter, as it makes a mockery of the name "last minute", and shows your insurance company to possibly have a legal conflict of interests in this matter.

Please accept this email as my last communication with your company before commencing legal action forthwith. I also reserve my rights to expose the matter in the public domain to warn other potential customers of the problems they may face in using your company, as many others have already done on the Trip Advisor forums.

Ross Hemsworth
BA (Hons) Open (Open)
Diploma in Law
Certificate in Legal Studies

cc DAS Law
BBC Watchdog Consumer Programme

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LastMinute.com In-depth Review

Website Design and User Experience: LastMinute.com has a well-designed website that offers a user-friendly experience. The layout is clean and intuitive, making it easy to navigate and find the desired information or services.

Range of Services and Offerings: LastMinute.com offers a wide range of services and offerings, including flights, hotels, vacation packages, car rentals, and activities. Whether you're planning a last-minute getaway or a well-organized trip, you'll find plenty of options to choose from.

Booking Process and Ease of Use: The booking process on LastMinute.com is straightforward and hassle-free. The website provides clear instructions and prompts, ensuring a smooth and efficient booking experience. It's easy to select dates, compare prices, and make reservations.

Customer Service and Support: LastMinute.com has a dedicated customer service team that is available 24/7 to assist customers with any queries or issues. They can be reached via phone, email, or live chat, and are known for their prompt and helpful responses.

Pricing and Value for Money: LastMinute.com offers competitive prices and great value for money. They often have exclusive deals and discounts, allowing customers to save on their travel expenses. The website also provides a price comparison feature, ensuring you get the best possible deal.

Trustworthiness and Security: LastMinute.com is a trusted and secure platform for booking travel services. They use industry-standard encryption technology to protect customer information and ensure secure transactions. The website also displays trust badges and certifications, giving users peace of mind.

Availability and Reliability: LastMinute.com is known for its wide availability and reliable services. They work with reputable travel partners and suppliers, ensuring that customers have access to a wide range of options and can rely on the accuracy of the information provided.

Customer Reviews and Feedback: LastMinute.com has a section dedicated to customer reviews and feedback. This allows users to read about other customers' experiences and make informed decisions. The website also encourages customers to leave their own reviews, contributing to a transparent and trustworthy platform.

Mobile App Experience: LastMinute.com offers a mobile app that provides a seamless and convenient booking experience on the go. The app is well-designed, easy to navigate, and offers all the features and functionalities available on the website.

Loyalty Program and Rewards: LastMinute.com offers a loyalty program that rewards frequent customers with exclusive benefits and discounts. By signing up for the program, users can earn points for their bookings and redeem them for future travel or other rewards.

Additional Features and Benefits: LastMinute.com offers additional features and benefits, such as travel insurance options, airport transfers, and travel guides. These additional services enhance the overall travel experience and provide customers with comprehensive support.

Overall Rating and Recommendation: LastMinute.com is a highly recommended website for booking last-minute travel services. With its user-friendly interface, wide range of offerings, competitive prices, and excellent customer service, it provides a reliable and convenient platform for all your travel needs. Whether you're planning a spontaneous getaway or a well-planned trip, LastMinute.com is a trusted choice.

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LastMinute.com contacts

Phone numbers

+44 800 083 4000 +44 330 100 3505 More phone numbers

Website

www.lastminute.com

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