The complaint has been investigated and
resolved to the customer's satisfactionResolved Land Rover — land rover
resolved to the customer's satisfaction
We are in the 4x4 rental business and most of our clients are internationals traveling from Europe on off road safaris in South Africa and other SADEC countries.
We bought a new Land Rover Defender Puma in June 09 and this vehicle has had a problem right from the word go (600km); Every now and then it does not want to start. The engine turns but there is no ignition. To solve this, you have to disconnect the battery terminal and reconnects and then it starts. And sometimes nothing works!
On every safari that this Land Rover has been, it had the same (electrical)staring problem and every time we sat with red faces making excuses for the inconvenience, paying for the customer’s accommodation, rental of other vehicles ext. We have had to recover and exchange this vehicle numerous times and this on our own cost as Land Rover DO NOT helps us. Land Rover South Africa keeps on looking for excuses not to take responsibility of the breakdowns this vehicle had/has.
This vehicle has been in for numerous repairs at Land Rover and they tried their best to find and solve the problem but it keeps on coming back. Out of the 8 months that we have had this Land Rover it has been in for repairs at least 2 months.
We have had so many losses on this vehicle that I have phoned Wesbank to lay and complaint with them stating that we cannot afford to pay for a vehicle that does not bring in any money. We ask that they put pressure on Land Rover to exchange this vehicle with another one or at least guarantee their work. If this Land Rover breaks down in the field that they will recover and replace it so that our clients can continue with their safari. It seems that they cannot guarantee that this Land Rover will have a trouble free safari!!!
If my clients rent a vehicle from me, it is my responsibility to see that they get what they paid for. That is a guarantee from us and we deliver! I do not get what we pay for from Land Rover and they don’t deliver!
What if my client has a breakdown in an area where there is no communication and as a result of a faulty vehicle one of them dies! Who will be to blame?
We have proof: a list of international clients with their contact details and their complaint/grievances regarding this specific Land Rover.
If you have a Land Rover complaint contact: [protected]@jaguarlandrover.com or [protected]@jaguarlandrover.com
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