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customer service
This company is one of the most disorganized companies I have ever come across. It takes forever to actually get a hold of someone in the office. When you message them through their facebook page, they simply don't respond. And for that matter, their facebook page and other social media outlets look like a third grader is running it. But then the products themselves are a joke. Who is going to spend that much money on an item that shows up on your doorstep in a box that looks like it's been kicked around and then taped up and sent to you? I would strongly suggest looking elsewhere for your decorating needs. These people are simply not worth your time.
chandelier
Don't bother ordering from here, you'll only be disappointed.
These guys gave me the run-around for almost four weeks before we finally understood each other.
Well, my issue was an ordinary one.
I ordered a 25"w Salento 6-Light Shabby Chic Chandelier Persian White, SKU: 6316670. And it arrived damaged. I have no idea how it happened, who did it and so on. The fact is the only one: it's damaged. Just one part. It can be noticed if you look at it. I paid 300 dollars for the whole chandelier and I want it to be replaced.
Writing it here because their customer support doesn't answer. I know they will not refuse, but anyway I have to talk to them first. I wish I could
FYI, I worked at LampsUSA, and I was instructed to not answer the phones, unless it’s one particular person on the caller I.D... just kind of suspicious because the phones rang all the time. Just made it seem like they were skirting calls...
Is Lamps USA legit?
Lamps USA earns 73% level of Trustworthiness
High Trust Suggestion: Lamps USA evaluated with 73% trust by Complaints Board. Safe for use, yet remain cautious with personal data.
We found clear and detailed contact information for Lamps USA. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for lampsusa.com can be seen as a positive aspect for Lamps USA as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Lamps USA's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lampsusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lampsusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Lamps USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Our research indicates that Lamps USA is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- We have detected an internal review system on Lamps USA's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
Overview of Lamps USA complaint handling
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Lamps USA contacts
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Lamps USA phone numbers+1 (877) 526-7247+1 (877) 526-7247Click up if you have successfully reached Lamps USA by calling +1 (877) 526-7247 phone number 0 0 users reported that they have successfully reached Lamps USA by calling +1 (877) 526-7247 phone number Click up if you have UNsuccessfully reached Lamps USA by calling +1 (877) 526-7247 phone number 0 0 users reported that they have UNsuccessfully reached Lamps USA by calling +1 (877) 526-7247 phone number
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Lamps USA emailssales@lampsusa.com100%Confidence score: 100%Support
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Lamps USA address1212 American Way, Watertown, Wisconsin, 53094, United States
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Lamps USA social media
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