The complaint has been investigated and
resolved to the customer's satisfactionResolved Lamelle — Expensive treatements does not work
resolved to the customer's satisfaction
I went to Skin Renewal Clinic in Parkhurst and after a doctor’s consultation, was advised to get a Lamelle Mela-T Peel in order to get rid of the pigmentation marks on my face. I was advised to also buy the whole Lamelle skin care range at a cost of R1, 800 and use it for at least 2 weeks before the peel. I was assured that one peel will lighten the pigmentation by at least 40%-60% and that a second peel might be necessary. At a cost of R1, 500 per peel, a week leave in order for my skin to recover and an additional R200 for Lamelle Post Barrier Cream (R5, 000 in total), I could hardy seen any difference and decided to go another beauty clinic. I was advised to do either a course of 6 – 10 peel treatments or if I wanted to get rid of it immediately get laser treatment. At a cost of R1, 200 the laser treatment did not only lighten, but completely removed most of my pigmentation marks. I am not hoping to achieve anything by sending this email, but feel it is my duty to inform you that your product is simply not working and that I think other people who are desperate to solve their skin problems are entitled to know this. And “No” I will definitely not return to Skin Renewal for my “complimentary beta peel” that I received for buying the skin care range.