La Quinta Inns & Suites review: Service

Hello,

My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]).

We are not happy with our visit. First, a couple of little things-

1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk to mention it, but nobody was there - there was a small sign that said”press here for service”. I pressed it and waited, pressed it and waited, pressed it and waited, then I called out for someone with no response. I then walked over near the automatic door so it would open thinking that a desk clerk would hear the door open and come out- nothing so I just returned to my room.

2. The next day we noticed the TV wouldn’t work. I asked the desk clerk to help with it. She came down and said we had the wrong remote and had someone bring another remote. That one didn’t work either so I had to ask the desk clerk for help again. She explained that we needed to use one remote to turn the TV on and the other to change channels, etc.

3. I washed my hair and couldn’t find a hair dryer. I looked everywhere twice- in the bathroom, the closet and all the drawers- so I air dryed my hair.

These things didn’t meet the quality I expected at a LaQuinta or Wyndham, but I wouldn’t have bothered to complain in writing about them until our Sunday experience.

My husband and I went out for a day with family and I placed the “do not disturb” sign on the door. We returned around 7:30 and the sign was not on the door. We went in and wow! There were no sheets or pillowcases nor bedspread on the bed. Our belongings had been moved around- my makeup case was moved out of the bathroom and placed on the shelf near the TV, my husband’s medicines were also placed on that shelf along with his beer that had been in the refrigerator. Our suitcases and some clothes were also moved. It was a little creepy- we felt violated. Nobody had the right to touch our property. No one should have even been in the room because of the “do not disturb” sign.

This time there was someone manning the desk and she moved us to another room. She told us to mention our situation to the desk clerk the next day, which I did. The day desk clerk said the manager wasn’t there, but the manager would call me the next day (today). No phone call or apology from the manager.

My husband is disabled and uses a wheelchair. It’s already a little stressful traveling with him and this situation didn’t help at all. I am disappointed, I expected more from LaQuinta and Wyndham.

Again, nobody had the right to touch our personal items! I think you should consider a full refund for our stay. Please email me back and let me know that you received this.

Thank You,

Harriet Gossett

4855 Leitches Wharf Road

Prince Frederick, MD 30678

[protected]