KyLinTV’s earns a 3.2-star rating from 0 reviews and 22 complaints, showing that the majority of viewers are somewhat satisfied with streaming service.
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Bad Kylintv billing practice
I purchased KylinTV service and later cancelled the service on 7/23/2009. Kylin service person told me that once they successfully charge my credit card for the last bill (of $33.98) and cancel my account in their system, they will send me an email for instructions on how to return the TV settop box. I received the instruction email on 7/28/2009 and ship back the settop box. Everything looked smooth at this moment, but there is a catch later. Read on... A few weeks later, I received a letter from Kylin's collection agency named "Saturn Systems" and the letter demanded me to immediately pay $58.98 otherwise they "are committed to use whatever means necessary and proper to secure payment". On 8/27/2009, I called Kylin about this matter and they admitted that there is an internal billing issue that mistakenly failed to charge the last $33.98 bill which caused the problem. Kylin was able to charge $33.98 after they try it again. On 8/28/2009, I called Kylin again to check if the last payment went well. They acknowledged that they did receive the payment. However when I asked them to restore any damage to my credit scores, and make sure that my credit score won't be ruined by this error caused by Kylin, they refused to do so. It is rediculus for a company to immediately direct unsuccessful payment to collection agency without trying to contact its customer first! It is also rediculus for a company to refuse a confirmation to its customer that they will try to recover the damage caused by their own fault.
I certainly would not recommend kylintv to anyone, they have very bad billing practice. And you would easily end up with bad credit score because of keylintv's error in their billing process.
The complaint has been investigated and resolved to the customer’s satisfaction.
KyLin TV = Fraudulent IPTV Service
Subscribe to KyLin TV for a year contract. Feels like to watch no-man operated IPTV service, the TV screen always shows black sever busy signal for scheduled TV programs and lots of misplacement under TV program titles. Outrageously when we tried to cancel our services, we bombarded with sales call from KyLin TV. There was $15 rebate when we signed up one year contract, of course this never shows up! All my friends have been canceling their services. This company is doomed to go bankrupt one day! Now they try to suck Europe customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
My mom saw the Ad by KylinTv three month ago and sign up their unlimited call program. (pay for one year in advance). The day before yesterday, June 18th. 2014, 3 month after she start to use KylinTV the phone was cut off.
Day One (June 18th 2014)
Phone being cut off without any notification. Call customer service and leave message. No one call back.
Day Two (June 19th 2014)
call over ten times finally, someone at 3pm. afternoon said they cut off the line because we need to some additional fee. We said we already pay one in year in advance. They said it's something additional. They asked us to pay for additional about a month ago as well for some TV they said we watched. Even though my parents has never use their service to watch TV.
Day three (June 20th 2014)
There is still no phone service. We asked to either turn the phone back on or cancel the service. My parents has use the phone number for near 20 years after they came to the U.S.A. They don't want to lose the number. Guess what the customer said. Their boss is in vacation. He won't be back till next week! Seriously?
Other experience in last three month every since my mother sign up one year international call service:
1. It's not the first time they cut off the phone. Once they said my parents need to pay additional because my parents used their line to watch TV. The funny thing is my father spent most time in China he doesn't even know how to use the TV remote control and my mom have problem to even using a cell phone. None of them know how to use their machine to steal the TV service!
2. Once a while the phone can't call out.
3. Once a while the phone went to someone's house when there is call from out side.
Now you see how sucks KylinTV is. Don't ever use their service!
By the way, the name of the customer service who talked with my mother is Sandy 周 #6071. She's the one said they can't solve the problem till her boss back from vacation. We will keep update in Monday. The day she claim her boss will be back.
KylinTV is political control. If a show in Taiwan and talked negative of China, KylinTV would make that show unwatchable. Don't waste the money on them, you can view most of TV shows and news on Youtube for free.
Additional, this is not the first time they asked for additional fee. It happens about a month ago. They said my parents use watch their TV. First my parents only order phone service, second how the people who doesn't know how to use cell know how to steal their TV to watch (My mom just learn how to use cell phone in last several days after Kylin cut off her service?
Additional...this is not the first time Kylin asked my parents to add the additional fee.
About a month ago Kylin asked my parents for additional fee. They said my parents watch their TV. The funny thing is my father was in China then and my mother doesn't even know how to use a cell phone (she learn it this week after Kylin TV turn off her phone of almost 20 years) She only purchase the phone service, how can she watch the TV?
My parent purchase the "全球无限打 & 终生不涨价" phone package (Unlimited Global Call & Never Increase Rate) three month ago and pay for a year in advance. Then the phone was cut off at June 18th. 2014
Day One (June 18th 2014)
Phone cut off without notice. Call; leave message; no answer;
Day Two (June 19th 2014)
Phone still off; call multiple time; customer service can't explain te reason why the phone cut off; finally someone said my parents need to add fee to turn the phone back on.
Day three (June 20th 2014)
My parent want to cancel the account and get back the number, since they have used near 20 years. Ask to speak to manager; customer service Sandy 周 #6071 said they can't solve the problem till her boss back from vacation. My parent have to wait.
Day four (June 21th 2014)
Waiting...
Day Five (June 22th 2014)
Waiting...
Day Six ( (June 23th 2014)
Phone still off; customer service #6052 Joy told my mom the mananger will call her back in one hour; Less then one hour, Miss Li #6068 call back and told my mom to pay the additional fee otherwise they won't cancel the service; my mom asked for the place to return the machine and pay the fee; she refuse to provide the return address.
If it's not because my parent has use the number for near 20 years. My parent will not waist time to call them. Now I will have to waist time call for my mom to cancel the service and get her number back.
Kylin sucks and it's truly the worst company and service I have ever experience. I am Chinese myself and I hate to say this. Now I understand why many people doesn't trust Chinese business.
Will keep update later if there are any. Hope this will end soon.
因为是父母用了近20年的电话，而且父母都70多了也不想学用手机所以不想换。想把电话换回原来的公司算了。今天是电话不通的第三天。Kylin TV 客服 （Sandy 周 ＃工号 6071 的答复是老板不在。礼拜一再说。下周一继续更新。
麒麟电视公司完全是个骗子加无无赖的公司。
我母亲看了他们三月份2014的报纸广告“$15.99 全球无限打 & 终生不涨价” 。所以就推出原来的电话公司交了一年的费用结果，结果从昨天起六月中2014电话被停掉. 打了十多个电话不是没人接是是不晓得原因。到今天下午总算有了个结果。说是我们欠费！我们问那“$15.99 全球无限打 & 终生不涨价” 呢？他们先是不承认有这样的广告，可遗憾的是我母亲留下了那份报纸。那位接电话的小姐就改口诡辩说我们看的是三月的广告，现在六月了不做数！
麒麟电视公司除了完全是个骗子加无无赖的公司外，他们的线路也很糟糕。在没有所谓的欠费以前就常有电话打不出去。要不就是朋友电话打不进来窜线。之前因为线路的问题我母亲就找过一开死联系她的Jeff。可是每次都找不到，留言后也不回电话。
劝诫大家不要用这家公司。他们和大陆一些恶人一样专门骗老人的。钱并不多但我最厌恶骗子。我把报纸扫描了发给你们。希望没有更多的人想我母亲一样受骗。
Dear Wendy,
Thank you for contacting me and giving me the opportunity to have your case resolved by April 26th. Again I really appreciate your time and you have already understood this misunderstanding is coming from your miscommunication to us.
Now as everyone understood and can check official statement from www.gw-tv.cn . KyLinTV is the ONLY IPTV company that was authorized to broadcast TV channels from Great Wall Package in North America. And KyLinTV is the ONLY company that delivers real HD quality Chinese TV stations outside of China. All other company claiming copy rights or HD are misleading and cheating customers.
As your case has been solved already in April 26th. I hope you have a wonderful day! Should you need any further assistance, please don't hesitate to contact me again.
Sincerely,
Joycey
KylinTV Customer Service Specialist
[protected] ext 8448
9am-5pm EST, Monday-Friday.
Kylin TV Customer service contacted me and removed the financial charge, I have already sent back the box to them.
I am not sure if I can remove my comments, but anyway, to be fair, there is followup from their CS.
I had one year package with Kylin TV and continued with another yearly package for my parents, however, they still charged to my account even I clearly told one of their representative -- please stop my pogram after my yearly package is done...now they are sending me the bill for the service that I did not request at all...
any kylinTV customers, please switch to Charming China, they only charge $5.99/month with 50+ channels and 10+ HD channels, hundreds of new film -- all free! i was paying Kylin TV for $360/year with this terrible customer service.
In order to stay away from the harrassment from kylin TV, I agree to pay the money they asked, luckily, my credit card was changed, they stopped their service, so the bill would not be scary! the representative talks like a answering machine, "this is my company policy"...Kylin TV will go bankruptcy for sure, just the matter of time!
again, stay away from the terrible company!
Overview of KyLinTV complaint handling
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KyLinTV emailsinfo@kylintv.com81%Confidence score: 81%support
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KyLinTV address110-25 14th Ave., College Point, New York, 11356, United States
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after all these years, kylin tv service still sucks. Calls to china are often lost or I couldn't hear anything after the other person picks up the phone. Unplug and re-plug the power helps sometimes. Much worse than iTalkBB.
I previously sent my inquiry to the support but did not get any meaningful answer.
To summarize, my problem is that because your setup box is not FCC compliant, it is interfering my HDTV reception.
Whenever I power on the setup box, I cannot receive HDTV signal from in-door antenna.
Meanwhile, I have Verizon setup box, blue ray player from SONY and satellite receiver from CCTV.
I can turn on those devices but my TV reception is not affected.
It is by this reason that I want to cancel my service.
the reason is very simple, your device is not FCC compliant, and it is interfering my other electronic devices.
It is not MY problem, but YOURS.
Please refer to the attached picture, every electronic device sold in US MUST be FCC compliant and has the statement printed on the device as shown the email I sent earlier below.
My request is that since it is not my problem, you should
not charge me early termination fee when I cancel service
kl
Message-----
From: Wen Zhang [mailto:wenzhang@netscape.net]
Sent: Saturday, August 30, 2014 8:50 AM
To: 'KylinTV Support'
Subject: RE: RE: stop my service [8762-TIPS-8202] [1b0e9e2d] Our Response
Got your message
尊敬的客户；
好，你有两年合约，只收取完成四个月的合约。提前取消需要收取违约金$282.
感谢您的支持
谢谢
麒麟电视客服中心
But YOU DID NOT ANSWER MY QUESTION "WHY YOUR SETUP
BOX IS NOT FCC COMPLIANT"?
FCC rule states every manufacture should print following
information on the device:
“The device compiles with Part 15 of the FCC rules. Operation is subject to the
following conditions.
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including interference that may cause undesired operation”
For this, I will file a complaint to FCC (USA).
There are strict regulations in US (also in Canada) about this matter. If your device is not FCC compliant, then it is highly likely you will be out of business sooner or later in US and Canada.
I ordered their service for my parents. It was originally $100 for the year. I would never agree to any contract for automatic renewal without review(I am particular that way). They went to China in Jan, and I did not receive any calls from KylinTV. But my Jan Credit card bill comes up with $253 charge from Kylin TV, who authorized them to renew it with 2.5 times the previous charge? I have been trying for a week to contact them, morning, lunch, afternoon, always end up in voice response system, and it will hang up in 5 min or so without reaching anyone.
This is just bad customer service, and shady business practices. If I do not get any response from them this week, I will call my Credit Card company and reverse the charge. I see they can report us to collection agency, but there should be some consumer affairs or other places consumers should get their voices heard and problems resolved. Please post links here and we can file our complaints to someplace that matters.
is KylinTV going out of business? never be able to get through the phone after picking 3 different choices on their phone system (only one I didn't pick is 'Upgrade to 2.0"). I am waiting for them cancel my subscription (month to month). Hope I don't have to change my CC number to stop them from charging me.
I recently ordered Kylin TV telephone service, and later found out that it is not possible to reach a live custom service. This does not happy at a particular day, it happens every day. I have a plan of $0.02 / minute, but I can't check the minute usage in their website. I have to call to find out the minute usage but it is extremely difficult to get ANY one to talk to now matter when you call. I deeply regret that I started the business with Klylin.
I am very very very upset with the customer service and billing practice of Kylintv. NOBODY ANSWERS CUSTOMER SERVICE CALLS! While I was on hold I was automatically transferred to voice message. And even though I left multiple messages asking them to call me back. NOTHING HAPPENS. I am so upset now and do not know what to do.
Folks, NEVER NEVER use this company for anything. Yes, they are super quick in responding if you go ahead and buy a service, but from them on you are screwed and nobody will come back to help you.
I called its tech support for installation assistance. The person said "No English" to me and hung up the phone. I don't think they are operating the business in USA. I cancelled the service anyway.
I really regretted ever signing up for service from KylinTV. Anything wrong with their billing and they send letters immediately from collection agency without rectifying or even calling like any other service company.
When I called customer service, customer service don't speak english. Someone on the line with broken english says I will get a call back. I never get a call back. I don't watch chinese TV, my parents do but I paid for the service. If you are operating business in North America, you ought to have customer service who speaks english!
So much hassle with KylinTV, I will definitely not order anymore from them. It's good my credit card company changed the number so they can't charge whenever they want.
The program isn't that great either, whenever my parents watch, it always hangs in the middle
It was a nightmare to sign up Kylin TV program service for two years; During the last two years service. I often met with watching their TV program troubles like some TV programs not available for a few days or weeks due to their TV service program technical problems. All I can hear from their technical support was that they would report the technical problems. That's it. Finally, I waited to the end of the Kylin TV service contract without renewal and returned the two boxes back to Kylin TV.
Even though they acknowledged the receipt of the all equipments in early October this year, but my $100 security deposit just never comes back to me. I called Kylin TV Customer Service in October, November, and December repeatedly. All I can hear from Kylin TV Customer Service was that they would mail out the check in two months. But now it's over two months of what they promised me. The latest words I heard from Kylin TV was that they wanted me to wait another two months for then to mail out the check, which will be February next year in 2013. I don't know what's wrong with Kylin TV by keeping holding the refund of my $100 security deposit.
I am really angry at Kylin Tv too.
I received an email yesterday saying that they are charging me $12.99 for subscribed TV services. But the thing is - I NEVER SUBSCRIBED TO ANYTHING. They are so sneaky too because the receipt in the email had no date. It looked like a scam but the sender was indeed from Support@kylintv.com. I have already cancelled my services with them last year, and now they decide to suddenly charge me again?
It really sucks that I cannot erase my credit card information on the website, because they can charge me whenever they want to? I hope Kylin service can resolve this issue because I am not paying a penny.