Kuwait Airways — damaged luggage reference # 3234/ss
Flight: [24th May 2019 KU675—KU118 AND 14TH June 2019 KU117 -KU678]
I traveled from [24th May 2019 and returned on June 14th, 2019.
My travel was all the way sound and fine. When I collected my luggage after arrival, I found one of my suitcases was damaged so badly. The top body of the suitcase from the corner is completely broken in pieces and it is unrepairable. I had sent so many emails about it I only got the ref. reference # 3234/SS afterward there is no reply from customer service despite sending so many reminders but there is no response at all.
I am completely dissatisfied with your service. You must ensure the check and balance on the services you are providing. I suffered from a loss of $ 150. I require compensation for this loss.
Please find attached damaged luggage pictures.
Appreciate your prompt reply on this request to resolve this matter
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