Krystal review: The Manager

I went to Krystal around 10:30 Am 8-24-23

I ordered 12 Krystal’s and one lg fry… I sat at the window for about 10-15 minutes the girl even took food out front … When she came back her and a manager was doing something with money then the acting manager took my payment.. Then I waited few more minutes then the Acting manager came and asked me to pull up I asked about how much longer she said 3-4 minutes.. I waited 10 minutes or so and still no one so o locked up my car went in and the Acting Manager said the hamburgers are still on the grill.. I stated I have been waiting over 10 minutes since she pulled me up. I then asked for a refund she said just a minute and then went to do something then came and did a refund.. While I was waiting for her to come back a staff member said your Krystal’s are right there they had been sitting there.. All along the Acting manager never once apologized or anything.. I know how hard it is now a days to find staff but OMG