Krystal

Krystal in Tuscaloosa is so nasty manger have a nasty attitude and it nasty and dirty they dont clean it up properly stuff everywhere and all over the place everything don't work in there time be hi and be having to many complaints on them be telling people's that the system down be giving wrong food out and be pulling cars for small stuff and the truck order don't be correct the manger so rude and disrespectful all the time parking lot dirty bathroom dirty be leaving stuff unwrap don't put no date out on them and taking people's hours and time

The manger babe a nasty attitude and rude I use work there but now it's not the same plus they still owe me checks I never had this problem before short handed on staff the manger firing people's for no reason then I had to work but I was driving 2 hrs away and still have stay all day and have to open sometimes so someone need to check Into it drive thru time don't need what it supposed be I knew everything I'm there

The tuscaloosa, AL krystals location is a complete joke! The will rarely take your order and more often than not will act like they are closed! It suprises me how they are still in business! Today at 11:30 so many people waiting in the drive through and they said they were doing shift change during lunch hour lol! Service is terrible if you happen to get it at all! I remember loving to go here with my family as a kid and it is a shame what it has turned in to! This has been going on since the remodel years ago!

On 12/19/2021 I placed an online order on the Krystal's app for pick up at the Tuscaloosa, Alabama location. when I got there for the pick up I had chosen to pick up inside the store so I didn't have to wait 45 minutes for my order in the drive thru. I was told to go thru the drive thru anyway that the they couldn't give me my order inside. They didn't have my order correct and didn't give me my money back on the items that were missing. Missing items were 2 party size chili cheese fries and 4 chili cheese pups. Customer service is severely lacking!