Menu
Kroger Customer Service Phone, Email, Contacts

Kroger
reviews & complaints

www.kroger.com
www.kroger.com

Learn how the rating is calculated

4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Kroger has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Kroger. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kroger reviews & complaints 1498

Filter reviews by rating
5
9617 reviews
4
0 review
3
1 review
2
1 review
1
11 reviews
Sort by:

Newest Kroger reviews & complaints

ComplaintsBoard
G
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger service received from a male store manager

Recently, I was treated less than professional by your store Manager. I was refused a rain check for 2/$5 Butterball Smoked Turkey Sausage because it wasn't in the print add.

I attempted to explain that I look at what is advertised & emailed to me by Food4Less/Kroger. The printed add, if not left in my hallway, only see when I come into your store. The print add is couple pages and couldn't very well cover everything on sale like Jewel does.

The Item was clearly marked on sale but all of the displays were empty and I think that it was only the 2nd or 3rd day of the current Sale to run through the following Tuesday.

The item mentioned above was advertised in the SAME add as the Land O Lakes Butter 2/$5.

Sometimes sale items may be advertised in a commercial. Someone needs to retrain this Manager that Kroger advertises through online media and it should be honored. He did not make me feel valued and went on to the next customer. I left & drove all the way to Jewel to buy my turkey sausages.

So much sells out so fast because people with Assistance are shopping with 2 & 3 shopping carts, I'm not! I'm on disability using my cash or cash on my card.

Suggestions:
-Maybe there should be a limit of 2 or 4 per person in lieu of 5 or unlimited.
-Put some comment cards at Customer Service, Deli, Meat & Produce Depts.

I like the restructuring of Produce! These past 2 weeks are the best quality of green peppers that you have had in years! Why can't ALL products be labeled with prices and more scales be added?

I spend more at Jewel because I save from $5 -$30 EVERY visit. Lately I have saved only 0 or .50c in Food4Less!

Someone needs to recalibrate your computers & receipts to reflect TOTAL savings like Jewel does! I will try to attach my Screenshots of the emailed sales from your company or I can email or text to someone directly. If you don't understand and want to view my Jewel receipts let me know, we receive paper & emailed receipts.

I would like to see these products added & an explanation why Town Crackers were removed over-night:
Lee & Perrins Worcester's Sauce - Low Sodium
Folgers Instant Coffee Pks - in Decaf
Knorr's- Teriyaki Rice
(Assuming Kroger wants to be health conscious!)!
Jewel has pre-printed Rain-checks for popular items that sell out quickly - saves a lot of time for the store and customers.

I expect an explanation and an apology.
Guyletta Waller

Read full review of Kroger
View 0 more photos
Hide full review
ComplaintsBoard
M
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger poor management/bad customer service

I just tried to buy groceries at the union avenue store in Memphis tn, , , , there was only 2 lines available and one line all the bagger did was talk about Kroger being his day job and the checker could not go any slower if she possibly tried, , , , the self checkout lines had 7 people waiting, , , , , , , this store needs a management change really bad, , , , , , , , i shop in the hernando ms store and it is much different being clean and fully staffed

Read full review of Kroger
Hide full review
ComplaintsBoard
M
6:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kroger buy 5 save 5 mega sale

My name is Natalie Mitchell and i am writing concerning my recent visit to Kroger. I went to Kroger on 3165 S. 2nd Street Louisville, KY on August 19, 2018, between 10am and 11am. I went to purchase the buy 5 save 5 Kotex pads, pantyliner and tampon sale. While in the store I gathered my items items and went to check out. I immediately noticed the items were ringing up wrong. In stead of ringing up $2.49 before the Mega price was deducted, the register was ringing up each item $2.99. After I reach the end i hit pay and based on my figures I know that the price had not rung up correctly. I asked tbe udcan person to help, she didn't know how to help and voided my items. I was them instructed to go to customer service for assistance. I immediately went the lady at customer service rang up my items and tbe same thing happened. She didn't understand what was wrong and went to speak with Joe her supervisor about why the items were ringing up wrong. Basically Joe, the supervisor she never came out to help me and the customer service lafy had no clue what was going on. I would lime a resole to my complaint. The items were not ringing up as the sale price i knew that and explained that and no one meaning management made any effort to help correct this error. And I would like an explanation of why and i am asking is that Kroger policy for supervisor to not do their job? I look forward to speaking with you. I may be reached at [protected] [protected]@yahoo.com. Best regards, Natalie Mitchell

Read full review of Kroger
View 0 more photos
Resolved

Nothing resolved as of yet

Hide full review
ComplaintsBoard
N
10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger customer service, manager, and professionalism

I would like to express my concerns about the Kroger Store located at 218 E. Pettit Ave., Fort Wayne, IN 46806 within the Southgate Plaza. This has been an ongoing issue for some time, but recently it sadden me and this matter can't continue to lay on my heart. I usual don't visit the Kroger store within my community because it is awful, but last night around 9:30 P.M. on 8/18/18, I decided to visit the store due to another nearby location not having a certain brand of ice cream. When I walked into the store, I noticed how long the line was as usual. There was only one cashier working along with the self check out lanes.

The line nearly reached the back of the store. This is one of the reasons, I don't visit the store that is literally 5 minutes near my home. I observed the manager on duty standing at the front of the store laughing and talking with the on duty security officer. I approached him and asked in a polite tone, "May I speak with the store manager?" He quickly reported that he was. I went on to question, "Are you short staffed tonight?" He reported, that his other cashier was on break and that he had recently fired someone for selling cigarettes to minors.

I inform him that I usually don't come to this Kroger location because it has been awful for years. He nodded and apologized for my inconvenience and went about his business. I thought to myself, if I was the manager I would have a register open as well to ensure customers are not waiting so long to be helped and to ease the load on my only cashier. As I passed all the peopled standing in line, I realized how content everyone was. This issue has become normal for the families and people within this community.

I thought, have they ever visited other Kroger stores within the city? There is no other Kroger store managed liked 218 E. Pettit Ave., Fort Wayne, IN 46806 within the Southgate Plaza in the entire city. This is a known fact because I travel throughout the city due to work related duties and often stop at other Kroger locations to purchase dinner or whatever. The last time I visited the Kroger at 218 E. Pettit Ave., Fort Wayne, IN 46806 within the Southgate Plaza was about 6 months ago prior to this incident. It was the same situation, I was so frustrated I went home and researched if there were any open management positions open at that store, but there were none available even though I never thought of running a grocery store. My heart is heavy for the customers who don't have the means to just visit another Kroger location or have been conditioned to accept that this is just how it is for this community.

I will post a video that was taken quickly because I didn't want to offend or upset someone for videotaping (video would not upload on this site). I started recording after retrieving my item and returned back to the front of the store. I'm hoping that serious improvements can be made to this location. I believe the store does not have to match the environment that surrounds it. The people within my community deserve the same service as any other person who shops 15 minutes away, within a better neighborhood.

This none caring type of attitude has unfortunately rubbed off on the staff members and management as a whole. Their attitudes and body language speak volumes. I will continue to attempt to reach a solution for this community. This is one of the talks among the people of this community, but no one once to take a stand. This Kroger located at 218 E. Pettit Ave., Fort Wayne, IN 46806 within the Southgate Plaza is the only grocery store option within the community next to Walmart a couple of miles away.

There are limited options so people just except very poor service and conditions. Please help!

Thank you,

Natasha Jones
Very Concern Valued Customer
[protected]

Read full review of Kroger
Hide full review
ComplaintsBoard
M
7:52 am EDT

Kroger jimmy dean sausage bites

Hello, I bought some Jimmy Dean sausage bites from Kroger on last week. My kids just opened the box and ate some this morning . While i was in the freezer closing the box up completely I just started to read the box nutrition facts and noticed these things expired 2 months ago. Today is August 18th. I bought them around August 13. I also have my receipt . This product expired on June 5 . Why in the world is kroger selling 2 1/2 months old food? People could get sick from stuff like this. I tried calling the coporate number but they are closed so I am emailing in. Please have someone reach out to me regarding this matter at [protected]. Look forward to hearing from you soon!

Read full review of Kroger
View 0 more photos
Hide full review
ComplaintsBoard
T
1:12 am EDT

Kroger stories written on google web page

I work forKing Soopers. I try to keep up with how our company (Kroger) comes across in social media. Why are the stories posted on Google feed mostly negative. Do we have a say on what is posted? Most of the stories are bad. Today is about a man peeing in a deli. While Whole Foods stories come across positive most of the time. Just wanting to know why?

Read full review of Kroger
Hide full review
ComplaintsBoard
D
4:21 pm EDT

Kroger customer service issue

I have never filled out a complaint before to any business, but after this past weekend experience, I'm going to start. My husband and I went to buy groceries this past Sunday, at about 7 pm. We had a full cart of groceries. When we went to the checkout, the only option for us was to do the Do It Yourself checkout. There was one Kroger employee (female) standing there and looked like she was watching everyone. No one would check us out at a regular check out. We left a full cart of groceries right there at the check out because no one would help us. While I'm complaining, I might as well add that the shelves are rarely stocked. I'm serious. I've seen when the corporate people are in. There's staff and full shelves. I challenge corporate to make surprise visits or go in disguise. You will find an entirely different situation. There are great people who work there, but then there are some who I would be ashamed to say represent my business.

Read full review of Kroger
Hide full review
ComplaintsBoard
B
11:50 am EDT

Kroger the rude manager

I just had a baby and it's very hard for me to move around or get around so finally my mom said she needed to go get food I went with her. Well I stopped shopping at Kroger in first place cause of all the bad stuff from before well yesterday topped it off. My mom gave me blue rain check not a green one but blue. To use well it takes me about an hour Maybe longer cause I can't move well and I had my baby with me. My mom goes first she had problem with the lady with her rain checks but used them my turn i give her my rain checks she was nasty old lady not nice at all goes get manager Pam btw this is Kroger's on Smithville Dayton Ohio. And this lady was beyond rude to where I left everything I mean my babies formula and diapers food all of it over some 99 cent stuff that I wasn't even really worried about but I will not let someone talk to treat me that way so my mom calls corporate and make sure that the blue rain check don't expire and they don't well then I called and all I get from this is I'm sorry she treated you that way. Really I will never ever go to another Kroger's if they allow there workers even their managers treat you that way. No no no. My mom and I will never shop here again I'd rather go Walmart yea they may cost a little more but I wouldn't have to walk for an hour in so much pain for nothing as I did at Krogers. Then corporate didn't do anything but tell me I'm sorry like really. I'm in alot of pain today because of all the walking I did yesterday cause I had to leave all my stuff I had to go to Walmart and get it all over again. But all I get is a I'm sorry there's nothing we can do about this. Well there's something I can do and that's to let everyone I know know about this and post it all over the internet to let everyone see how badly Kroger's and there team is.

Read full review of Kroger
Hide full review
ComplaintsBoard
P
1:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger cashier

Hello,
I would like to make a complaint about one of your cashiers that works at the Kroger in Jefferson, Ga 30549.On Friday the 10th of August I had went into the store to purchase some dog food. I had two $2.00 off coupons that I had received on my prescriptions. I decided I would make two separate transactions since I had two of these coupons. The cashier rang p my first transaction and she looked at the coupon real hard and then proceeded to scan it so that I would receive the $2.00off. Then I put my other items on the belt and gave her the other coupon I had. Well she looked at it and politely told me it was a copy of the other coupon which infuriated me. I told her it was not a copy that it had come off of one of my prescriptions and that I did not copy it. First of all I worked in retail 18 years and I know you don't make those kind of comments to the customer and also I shop at Kroger all of the time and have never had any problems except that the cashiers don't ever ask you if you need help out with a 50lb bag of dog food but that is beside the point. I am a senior citizen and I still work and I work hard for my money. I try to save whenever I can and I sure don't make copies of coupons that I receive to try and rip off Kroger. These teenagers need to learn some respect and keep their mouth closed. Next time this should ever happen I will go to the store manager. I do not appreciate being I more an less a thief. Thank you for listening to me. Hopefully this will not happen again Sincerely Patti Martin

Read full review of Kroger
Hide full review
ComplaintsBoard
T
8:49 pm EDT

Kroger deli

I was told that Kroger is not carrying the chicken salad with fruit anymore. Is this true? Tried the other chicken salads Kroger carries do not even like them. My opinion I would get not carry the other chicken salads and just carry chicken salad with fruit. Contact me at [protected]@yahoo.com. I would appreciate answer. Chicken salad with fruit very good tasting compared to other chicken salad Kroger has in its stores.

Read full review of Kroger
Hide full review
ComplaintsBoard
T
8:05 pm EDT

Kroger management, dillons stores hutchinson ks

I recently was employed here. I was told to break numerous saftey codes in order to complete my job and "meet standards" which are completely unobtainable. I was also harassed by my supervisors and laughed at in a group setting and told I was "so [censored]ing slow" I was also not given the right equipment (freezer boots) showing they did not care for me at the least. Any time I would need to go to our warm up room because my feet turned numb I was harassed and told I need to go back to my job. I was not given down time and told I couldn't put downtime for things I should i was set up for failure and laid off before I could become union to be have support from them.

Read full review of Kroger
Hide full review
ComplaintsBoard
M
2:30 pm EDT

Kroger no complaint

When can we expect to see Home Chef boxed meals in our store? The current ones you have are ok but would like to see a much bigger variety. This is a good store BUT you went overboard with the reserved parking for pick up customers, handicapped, mothers with children. I go there many times during the week and over half of these spots are empty. The weekend parking is horrible.

Read full review of Kroger
Hide full review
ComplaintsBoard
M
10:28 am EDT

Kroger item on sale and employee refused to honor sale price

I was at the Krogers at 7625 Sawmill Rd. Dublin OH 43016 buying a bottle of Barefoot Sweet Red wine 1.5 L and it was on sale for $10.99-regular price 12.99. When in self checkout lane after scanning my Krogers card, I scanned it and it came up regular price. Spoke with cashier overseeing self check out lane and pointed out it was on sale. He didn't care and was completely unhelpful with a look of disdain on his face. Stepped over to customer service desk and was informed by your rep behind the counter that he couldn't change the price by state law. IT WAS ON SALE. I was offered a GIFT card for the difference instead of fixing this issue. Poor customer service. Very poor. Your staff was completely unhelpful. I will never shop in your store again and never have had a problem at any other store of yours. I left and went across the street to Walmart instead to purchase my items. Very disappointed. I expected better. And as for a resolution, train your staff better. My name is Mindy Stephenson and my email address is [protected]@insight.rr.com

Read full review of Kroger
Hide full review
ComplaintsBoard
M
9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger experience pay

I started working at kroger since jan and have told them about my experience pay from 2006 to 2012 i have been lied to for 8 months that they were going to give it to me i have even spoke to william McDonald's my union representative and he's even lied yo me with no results please help me the Kroger company thinks they can misuse anyone without any conquences i suppose to be making 11.50 hr and only make 8.50 whatever you can do will be much appreciated

Read full review of Kroger
Hide full review
ComplaintsBoard
H
3:12 pm EDT

Kroger store hours

I went into my local kroger this morning around 8am. I couldnt get to any of the items i needed because the stock crew had pallets in front of the groceries. This store closes each night around midnight and reopens i think at 6am. Totally unacceptable for this store not to have items stocked by opening tome. Plus the floors was wet because they was cleanibg them. Which could cause a fall hazard.
My suggestion is for this store to hire another stock crew that works efficiently to get product on shelves by opening. Why is it that most Krogers are 24 hrs and several here in Lexington aren't? This store on Euclid ave is next to The University of Kentucky campus. Has a great money potoential to do even better if it's kept open 24 hrs like most others are.
Thank you!
Doug Stamper

Read full review of Kroger
Hide full review
ComplaintsBoard
C
10:41 am EDT

Kroger dirty restroom

Stop in Houston Levee Kroger on the way back to Mississippi! I went into the the handicap stall and went, then reached for toilet paper and it was empty! Waited for a min and snuck into another stall to get toilet paper! Went to wash hands and 2 sinks were dirty with long hair on them! Toilet paper on floor in several stalls and empty sanity seat paper holders! A box of towels sitting on sink, garbage can overflowing with trash, paper towel holder empty( a brand new roll sitting on top of cabinet) and 1 soap dispenser broken! I used to work for Kroger (Bartlett, TN) and we took pride in our store! Please keep bathrooms clean and stocked!

Read full review of Kroger
View 0 more photos
Hide full review
ComplaintsBoard
B
7:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kroger kroger pineapple tidbits

John Attention to CEO or who this information should go to:
I Beverly Slater of Vicksburg, Ms. 39180 purchase a 4 pk. of pineapple tidbits and happen to see a roach leg or something in the pineapple container which I was eating from package dated Best if used by Sep 19, 2019. I am sending pictures of container and package. I hope you can see leg of insect or something in container. I was asked to send insect leg to Travelers/Atlanta Claim Service Center to review after Pamela Mee called me and said it looked like a stem from product to them, l did inform her it look like some type of leg to me at that time. I sent a piece of the leg because it broke and I still have the other part, l don't know who look at piece of leg but you all need to get someone else to view because I am sueing for $20 Hundred Thousand Dollars for having a leg in what I purchased .
Claim #FBP6399-Insured Pacific Coast Producers
Company piece leg sent to.
Luke O'Brien/Claim Manager
Travelers
Atlanta Claim Service
P.O. 430
Buffalo, NY [protected]
Phone: [protected]
Fax: [protected]

Thanks,
Beverly Slater
119 Alfred Drive
Vicksburg, Ms. 39180
[protected]@bellsouth.net
[protected]

Read full review of Kroger
View 0 more photos
Hide full review
ComplaintsBoard
T
9:53 pm EDT

Kroger employee harassing customer

Christine Edwards Pearson works in your west Frankfort, Il deli and has been trying to get into the pants of my boyfriend. She has been told repeatedly by my boyfriend and other employees that he is with the woman that he loves and wants nothing to do with her. She obviously dies not know what no means. She sends him messages and is sending me harassing and vulgar messages on my messanger. I am above appalled that this type of person works at my local Kroger and handles the food I USE to buy.
My boyfriend is not the only one she has tried to get with knowing full well that they are taken.
This action of hers has cost my boyfriend his job.
All references to "her" in this complaint refer to Christine Edwards Pearson.

Sincerely
Tamera Davis TV

Read full review of Kroger
Hide full review
ComplaintsBoard
T
7:40 pm EDT

Kroger stores in my neighborhood

Hi I am a resident in the Lithonia/Stone Crest Area of Atlanta
The below two stores are in my neighborhood.

**2385 Wesley Chapel Rd, Decatur, GA · [protected]
**6678 Covington Hwy, Lithonia, GA · [protected]

If you are familiar with either of these Kroger's, they are TWO are of the WORSE Kroger's I have been at in recent memory.
As you may also be aware, most of the Kroger's have been upgraded in the past years with wonderful produce departments, Salad bars, fresh bakeries, Starbucks..etc..

Both of these are in areas where the demographic has been changing over the last few years. Our home values are increasing, we are potentially in line to get the Amazon II contract, and there are many high dollar communities supporting while collar professionals. Our choices for shopping are the "Nice" Publix on Panola Rd or going up to GA SR 138 or downtown decatur to shop .

I would like for your corporation to REASSESS our area and make needed improvements to upgrade the above listed Kroger's or we will begin a campaign to boycott your stores. I go to other neighborhoods in the city and find that the majority are up to the standard that many would find acceptable. If you have not visited either of these stores in the recent past, I challenge you to visit unannounced (as the last time there was a announced visit.. the store was the cleanest and best i have ever seen) and see that we have been subjected to for far too long. Stores that are subpar and are an embarrassment to our community and a disservice to the hard working professional in my community.

I thank you in advance to your attention to this matter.
I look forward to hearing back to you
Best
Troi Elliott Hockett
[protected]
[protected]@gmail.com

Read full review of Kroger
Hide full review
ComplaintsBoard
H
5:55 pm EDT

Kroger old lady working in kroger gas station

I was at the kroger gas station on broad street in Mansfield Texas and this was not the first time the old lady was rude to me i did not catch her name but i was trying to get gas and asked if i could use my Samsung pay because i know inside krogers you can but wasn't sure about at the gas station she said i dont know we can try. So i realized my battery was low and when its low Samsung pay will not work i tell her nevermind i cant use it it wont work on low battery so she says rudley are you paying for the gas or getting something else or what? I said no i cant i dont have my card on me so she said ok cancel very rudley and made a face even. So i walk to my car and i was so upset i even cried its just the fact ive never had problems getting gas or groceries from any kroger employee but with her yes i wish i would have seen her name maybe next time i go i will make sure to look and write another review. If anyone can speak with her or maybe even take her back to training so she knows how to speak with customers correctly will be very appreciated. Thank you.

Read full review of Kroger
Hide full review

Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

### Guide for Filing a Complaint Against Kroger on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have an account, log in to ComplaintsBoard.com. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Kroger customer service

Website

www.kroger.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Kroger?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kroger Customer Service. Initial Kroger complaints should be directed to their team directly. You can find contact details for Kroger above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.