Koodo Mobile review: Koodo hit & miss login!

I have tried on numerous occasions to get into my account. An error message always appears - "Your email and/or password don't match our records. Retry or reset your password. Your account may be temporarily locked after too many login attempts." Scheduled a Service call and we tried together over phone and different browsers and clearing all caches and still was not able to change Password or login, the service rep suggested I go to a store and ask them to help! Once we hung-up I tried again several times and was able to get in and change my password and download my bill. However, when I try to log in again a few minutes later... Same error message! I strongly believe that this issue is on their side as a few people have had the same issue, KOODO needs to get their act together!