Kizoa  - log-in/being ignored by customer service

Tried to log in to Kizoa. Was told "connection not possible". Figured I may have entered the wrong password so I clicked "Forgot your password?". Submitted email. Have been waiting hours for an email with a new password at that account. Thought maybe I entered wrong email, tried my only other one. "Connection not possible". Tried for a new password. No email with password. Emailed customer service about this, no response back still.