Pigeonly

On June 23 I had 2 transactions of 34.98. I cancelled this over a year ago. And now I get charged twice without my permission they said it's an update that just randomly hit some customers cards. They would refund in 7 days. I have received 3 emails saying I would get a refund asap. Well it has now been 15 days. Still have yet to receive my refund.

Wendy Jenkerson

[protected]@gmail.com

I had an account with pigeonly in 2020 and canceled it in 2020. It's July 2023 and they took 3 transactions of 34.98 out of my account. When I called they said they had a system update and it randomly hit people for transactions. It made my account in the negative its been 9 days and I still don't have a refund for the money they took without my permission.

I called a few months to cancel on the app said it cause spired

I just check my acc they charge so much money like 35 dollars one day another 35 the next day this is scammed I try to call them they don’t answer at all I want money back they took owner 135 dollars from

Account they said their gonna call me back they never did I’m very disappointed

I want a refund of all my money

This company, Pigeonly, is a complete rip-off! They have been charging me for months for services that I never even used. I had no idea that my car information was saved on their site because I never saved it myself. When I tried to go back to the site to see what was going on and delete my card, it kept saying "error, please call the 800 number." But when I called, no one answered or I was put on hold for long periods of time. When I went back to the website to try again to delete my card info, it was already deleted. I tried to start a chat with a representative to voice my concerns, but they were not online. I tried calling again with no answer.

I never signed up for any auto-pay because there's no auto-pay option. Who the heck would sign up for auto-pay to send pictures? Nobody is sending that many pictures when it takes damn near three weeks for your loved one to get the pictures, and you can't send any more until they receive the first batch. It's supposed to be unlimited, but it's a complete lie!

I decided to do some research on the company, and it turns out that it was started by a guy who was in jail. I'm not saying that all people who do time are trying to scam people, but this one definitely is. I'm currently trying to contact the BBB because I want my money back, and this company should be shut down. Conveniently, their comment section is closed on their website.

Stay away from this company! Not all companies are bad, but this one definitely is.

So, I started using Pigeonly (pigeonly.com) in October 2021 and I was pretty excited about it. It's a service that helps you stay in touch with your loved ones who are incarcerated. I thought it was a great idea and I was happy to give it a try. However, things quickly went downhill.

In November 2021, I noticed that I had five charges of $39.99 on my account during a 10 day period. I was shocked and confused. I emailed Pigeonly to ask what was going on and they told me that it was a "system upgrade that double charged". But my account was not $39.99 a month so it could not be a "double" charge. It was just random charges. I was really frustrated and I didn't know what to do.

Even after I reported the unauthorized charges, more charges were added to my account. I was really upset and I decided to cancel my credit card to ensure no more charges. I read on BBB and on this site that others, even years ago, were having the same problem. I couldn't believe it. Why is this company still operating after doing this for years?

They did eventually refund my money after a lot of back and forth, but it was a really frustrating experience. NOTE: The charges only show up on your credit card, NOT your account, so you need to check your credit card regularly. I kept asking for a proper invoice of charges and they refused to ever send it (I asked at least 5 times). The other odd thing is that on the site there is no list of what services you get for what fees. It's a very sparse website, I think for a reason.

In any event, I strongly urge people NOT to use Pigeonly. If you do decide to use it, make sure you check your credit card regularly. Also, if you see random charges and they say "wait a few days", you likely will just get more charges while you wait, as I did. I had to cancel my credit card and it was a huge hassle.

Overall, I was really disappointed with my experience with Pigeonly. I think they need to be more transparent about their fees and they need to do a better job of communicating with their customers. I wouldn't recommend this service to anyone.

So, I recently tried out Pigeonly and I have to say, I'm pretty disappointed. I kept seeing the word "unlimited" everywhere on their website and in their emails, but when I tried to send a second item, I got an error message. What gives? I feel like I've been falsely advertised to and I want a refund.

I was really hoping that Pigeonly would make my life a little easier. With my husband away, I'm taking care of our three kids and trying to keep up with everything around the house. I thought that being able to send letters, cards, postcards, and pictures to my husband whenever we wanted would be a huge help. But now I'm stuck having to buy stamps and address envelopes to send to the jail. It's just one more thing to worry about.

It's frustrating because it feels like Pigeonly is taking advantage of people who are already going through a really tough time. I only signed up for one month of their services because I thought it would be enough, but now I'm regretting it. I wish I had known that their "unlimited" promise wasn't actually true.

I guess the joke's on me for assuming that Pigeonly would actually follow through on their promises. I just hope that other people don't make the same mistake I did.

So, I decided to give Pigeonly a try and signed up for a 3-month subscription for $57.99. However, I quickly realized that I didn't fully understand what I was getting and decided to cancel on the same day. I was told that it would take 7-10 business days for my refund to show up in my account, but when I called on May 20th, I was told by a representative named Shane that they don't do refunds and that it was a final sale. I was never informed of this policy before making my purchase.

After some back and forth, Shane agreed to expedite my refund request, but I still haven't received any confirmation or my refund, even though more days have passed. As someone who has worked in customer service for many years, I am extremely disappointed with the way I have been treated. I have a loved one who is incarcerated, but the prison he is at doesn't use Pigeonly's services, so there was no point in me keeping the subscription.

I just want my refund, but it seems like I'm getting the runaround from Pigeonly. I called again on May 30th and asked to speak to a supervisor, but was told that one would call me back within an hour. I never received a call or an email, and when I followed up, I was told that they needed to work on their training. This is unacceptable. Where is my refund? It's long overdue, and I'm tired of being lied to by this company.

Overall, my experience with Pigeonly has been frustrating and disappointing. I would not recommend this company to anyone, especially if you're looking for reliable customer service.

So, I decided to give Pigeonly a try with their 7-day free trial to see if it's worth the $40. I sent my first letter right after signing up, but the next morning, they tried to charge my card twice for the full amount. I was taken aback by this, especially since it was only the second day of my trial. It made me question if this site is trustworthy or not. However, I was lucky enough to have used a prepaid card with no funds on it, so they couldn't charge me. I tried to access my account, but I couldn't until I called customer service.

When I spoke to the lady on the phone, she kept apologizing for the inconvenience, but she didn't seem to know how to help me. She stumbled through her words, and it was frustrating. Eventually, I was able to access my account again, but it left me feeling unsure about the site's reliability.

As a single mother, I rely on Pigeonly to keep in touch with my husband at an affordable price. I hope they don't try to scam people, especially during such a difficult time in their lives. I'm still waiting to see if my husband receives the letters I sent, and that will determine if I continue to use Pigeonly or not.

I had to get in touch with someone I care about and decided to use Pigeonly. I set up my account, paid for the number, and put in an initial deposit of $25.00 on Friday. Today is Sunday and my loved one has tried to call me six times, but each time I've been asked to enter my card number due to low funds. I called Pigeonly this morning to ask why I can't use the service I paid for and their answer was that my payment won't be processed until Monday. MONDAY?!?!

So, let me get this straight. I paid for a service, I paid to load funds, and because I don't have multiple cards to use, the card I used to initially fund and purchase the plan can't be used because it's being processed? What the actual hell? I'm sure they realize how much pain, anxiety, and frustration they are causing not only the inmate but their families and loved ones. The biggest problem is that they don't care. They are awarded a contract to perform services that are desperately needed, and even the representative on the phone agreed with me when I said that they are causing additional and unnecessary stress, leaving me basically "$#*! out of luck" until it's processed.

This company has absolutely no respect for families, no integrity, and no compassion. I'm absolutely livid right now because he has called me twice while writing this and both times my card was rejected by the company. Not my bank, but Pigeonly. The owner, CEO, and executives should be absolutely ashamed of themselves. This is completely unacceptable and immoral.

I understand that mistakes happen, but this is not a mistake. This is a complete disregard for the people who rely on their services. I hope that they take a long hard look at themselves and make some serious changes. Families and loved ones deserve better than this.

So, I decided to give Pigeonly a try and ordered a phone line. I patiently waited for a couple of weeks to receive the number, but to my surprise, it disappeared from my orders. However, they took the money from my bank account, which left me feeling frustrated. I checked my account, and it said that the card I sent to them was delivered, so I hope that's true and that it gets to him. I must say that it's a good service in that perspective, but I was disappointed that my order disappeared.

I needed to find a way to communicate with my loved one overseas, and since he doesn't have JPay anymore, I thought Pigeonly would be a great alternative. They only allow physical mail sent by USPS, so I was happy to find a service that could help me communicate with him. However, after this experience, I'm going to cancel my subscription and try jmail.cc instead.

When I first found the website, it told me that greetings cards and other items were 7.99, but when I made an account, it wouldn't let me buy things as a one-time purchase. I had to buy the $25/month subscription, which was a bit more than I wanted to spend. I'm not sure about this website, and some of the reviews on here seem sketchy. All of them have the same title like "awesome," which makes me wonder if they're genuine.

I won't bother with customer service because I've seen bad reviews in that perspective, so I'm just going to accept that my money is gone and move on with life. Personally, I wouldn't recommend Pigeonly due to the fact that they took my money, and then my order disappeared. It's frustrating, and I don't want anyone else to have to go through the same thing. Be careful when using this service, and make sure to read the reviews before making a purchase.

I gotta say, Pigeonly is a real disappointment. It's like they don't even care about you being able to talk to your loved ones. All they care about is getting your money. I made the mistake of prepaying for their service, thinking it would be a good way to stay in touch with my husband while he was away. But boy was I wrong.

The number they provided for my husband to call me was a total disaster. He had issue after issue with it, and I called Pigeonly multiple times to complain. But they just kept telling me that the number was working fine and they didn't know why he was having problems. What's the point of paying 21 cents a minute if the number doesn't even work most of the time?

After two weeks of this nonsense, I'd had enough. I demanded a refund and told them to cancel my account or fix the issues. The lady on the phone said she'd have someone look into it, but a week went by and I heard nothing. Then I got an email saying my account was closed. What about my money? I called again and talked to Angel, who promised to take care of the issue. She said they'd been doing some work on the system and that's why my husband was having problems. But nobody bothered to tell me that! After 45 minutes on the phone, Angel said she'd call me back to fix the issue. But of course, she never did.

This company is a total joke. They claim to care about keeping you in touch with your loved ones, but all they care about is taking your money and cancelling your account. Do yourself a favor and stay far away from Pigeonly. They're a terrible, terrible company.

Pigeonly is a pretty good idea, but they need to work on their execution. The website can be pretty confusing. For example, they say that letters are only $2.99, but that's not the whole story. Once you click on the letters button, they hit you with a $4.99 premium fee. And if you want to pay in advance, they don't break down the costs for you. I signed up for three different prisoner accounts and the prices were all different. I tried to get some help from their chat, but the agent was just as confused as I was.

Another issue is the postcards. The pictures are really small and the ads take up most of the front. So you're not really sending a real postcard picture. And they don't offer refunds, ever. They also won't contact the prison if your mail gets returned. And they won't tell you if the prison will accept postcards, but they won't give you a refund if they don't.

They do offer a free video with each postcard, but most prisons won't accept it. So you're paying for a lot of services that you might not even be able to use.

Overall, Pigeonly is a good idea, but they need to fix some things. They need to listen to their customers and make some changes. Until then, it might not be worth the trouble.

So, I decided to give Pigeonly a try with their $0.99 trial to send photos for the first month. I was excited to send a photo of my cat to my friend who is currently incarcerated, but unfortunately, it has been two weeks and the photo has not been received yet. I read some other reviews and it seems like there is a chance that the prison may never accept the photo. I was disappointed, but then I realized that I could send multiple photos at once. I set up a new order to send photos of both my cat and dog, but it has been two weeks and the order still has not been processed. It's frustrating because places like CVS can process photos in just 60 minutes, but Pigeonly can't seem to do it in two weeks.

I tried to reach out to their customer service department this morning, but the email was returned as undeliverable. I'm starting to get worried that the email address may not even exist. I'm keeping a close eye on the calendar so that I can cancel before my month trial is up. I don't anticipate receiving any photos by that time. I've read some other reviews and I'm already calling my credit card company to protect myself from any further charges from Pigeonly. I'm surprised that there are actually some good reviews on this site because my experience has not been good at all.

I understand that Pigeonly was created by someone who spent time incarcerated and wanted more contact with the outside world. The intentions were good, but the customer service and operations are just not up to par. I wouldn't recommend this service to anyone and I'll be canceling before my month trial is up. I hope to prevent them from trying to charge my credit card any further, even if I have to cancel it and get a new number. Buyer beware!

I ain't too happy with Pigeonly, to be real. I paid for that fancy pants premium plan-for inmates and postage deals and stuff-and it ain't even workin' right. I'm tryna talk to my boy on the phone line they got set up, but the darn thing don't work. It keeps sayin' I ain't got no funds, even though I just bought some! What's takin' so long? Makes me feel like I got ripped off or somethin'. And it ain't just the phone line- my photo orders ain't goin' through either. I pay up and it just says "processing". Really gettin' on my nerves, if ya catch my drift.

Listen man, I gotta tell ya, I was super disappointed with Pigeonly. You know, I heard all these great things about it and how it was gonna save me a ton of cash on phone calls to my loved ones in the slammer. But let me tell ya, it was a complete joke.

First off, the phone calls were exactly the same as the ones on GTL Connect Network. I mean, come on, Pigeonly rep told me it was only gonna be 10 cents per minute, but I only got 15 minutes of talk time! What kind of BS is that? I did the math and it came out to be the same price as GTL Connect - $1.50! I'm not saving any money here, man.

And what really grinds my gears is that Pigeonly wants to charge me $7.99 for a subscription. Like, what the heck am I even paying for?! GTL Connect Network is free, for crying out loud! This whole thing is just one big scam, dude. Pigeonly is totally screwing y'all over!

Oh, and get this - after I cancelled my services, they still went ahead and took $2.99 out of my account! What a bunch of scam artists, man. I'm telling ya, stay away from Pigeonly. It's a total ripoff.

Yo, so if you're thinking about using Pigeonly, just make sure you don't put your card on file for the automatic payments. Trust me, they'll charge you a bunch of times and it's a real pain to get your money back. I've been through this a few times and they've taken my payment like three times in one month. It's ridiculous.

And here's the thing - I've complained about it, but it still happens. So I'm done. I'm cancelling my subscription and moving on to something else. Plus, they won't even let you delete your card from your account, so they can just take your money whenever they feel like it. Seriously, not cool.

But, all that being said, when they do get it right, the service itself is pretty decent. I mean, it's not perfect, but it gets the job done. You can send photos and letters and stuff like that to your loved ones in prison. And they have a lot of different options, so you can choose what works best for you.

So I guess my advice would be to use Pigeonly, but be careful with the payments. And if you do run into any problems, don't expect them to be super helpful about it. But if you can deal with that, it's not a bad service overall.

I gotta come clean. At first I wasn't feelin' Pigeonly, but I gotta give credit where credit is due. A couple times, I noticed money was missing outta my account without my say-so. You best believe I was heated (I hardly had any cash in there to begin with), but I gotta hand it to Pigeonly - they're fast efficient and responsive. They said it would take up to a whole week to peel apart the problem and return the cash, but Pigeonly managed to get it all settled within just 3 days. Yeah, the money problem was a real bummer, but the way Pigeonly dealt with it was smoother than butter.

So, let me tell you about my experience with Pigeonly. Honestly, it was a bit of a struggle for me to figure out how to make an account and add some cash to it. I mean, I'm not the most tech-savvy person out there, but I was really hoping for a more user-friendly interface. After a bit of fumbling around, though, I finally managed to get everything set up.

Now, here's where things got a little strange. When I went to add my phone number, I ended up with a completely different number for Pigeonly to call instead of my own. That threw me off, for sure, and I'm still feeling a little confused about it. Plus, the fact that my inmate doesn't have that number means we haven't been able to connect yet. It's frustrating, to say the least.

Another issue I found was how long it takes to send photos. In my county jail, it usually only takes a few hours at the most, but with Pigeonly, it can take three to five business days. I understand there might be some logistical issues involved, but it's definitely not ideal.

All in all, I think Pigeonly has some good intentions and could be a helpful tool for people trying to connect with their loved ones in jail. However, there are definitely some kinks that need to be worked out. If you're willing to be patient and put up with a few hiccups, it could be worth a try.

I gotta say, Pigeonly ain't the best. I thought I had stopped the service with them back in April or March of last year, but then I saw some charges on my bank statement in January of this year. Turns out they were taking 39.99 from me 19 freakin' times between December and January! Can you believe that?!

So, of course, I gave them a call and luckily I was able to get 16 of those charges back. But those other three charges they haven't given back yet and I've been calling them non-stop about it. It's just not right, you know?

I ain't one to complain or write a review, but this really rubbed me the wrong way. And to think I trusted them with my time and money. Ugh. Just look at the picture below, that's proof of those charges on January 3rd. I wouldn't recommend Pigeonly to anyone, that's for sure.

I had the same experience as Cathy when I used Pigeonly. Months ago, I cancelled my subscription, switched to a new card, and contacted customer service about unauthorized charges, but they didn't help at all. I got the service to send articles and photos to an inmate but it turned out to be a wrong decision because the information provided by the website was incorrect. The articles and pictures that were sent were not supposed to be sent from the company. It was really disappointing because Pigeonly turned out to be such a scam.

Even though their service was bad right from the start, they still charged me months after I canceled my subscription. It's hard to believe that some companies can be so unethical. The customer service is poor and they didn't offer any refunds for the unauthorized charges.

In conclusion, it’s so frustrating to waste your money and time on a service like Pigeonly. They promise to provide a good service, but in reality, they fail to deliver. I would never use this service again, and neither should you. It’s a waste of your hard-earned money. I would rate this service -100 out of 10.