Kirby review: Lifetime warranty 16

There is a lifetime rebuild program, but you will have to pay for it. All the warranty information is on their website.

I also was lied to back in 1992 in regards to the "lifetime warranty". I was told if it ever breaks or fails to preform that the Kirby company would replace, repair and or service my vacuum with zero charges. The so called warranty and the way it is explained had but only 3 things they would not cover under said Lifetime warranty and that was the 3 B's.

1)BELTS

2)BAGS

3)BULBS

I Know for a fact that this was not just the salesman lying to make a sell..I know because it was the way they were specifically taught as my ex wife worked as a salesman for Kirby and they specifically taught there salesman to lie.

It is a pyramid scheme and a scam.

The vacuum is fine as is most vacuums everywhere...

Any company that can't sell you a product for a set price is not honest and should be avoided.

Period

I also sold Kirby vacuums and we were absolutely trained that they had a lifetime warranty. It was one of our biggest selling points.

Yes! Got ours in March and it is falling apart and no one will return my phone calls.

I'm calling my local Kirby company because my transmission I believe is out. I also was told it has a lifetime warranty. If it does not, I am more than willing to enter into this lawsuit. Please keep me updated at cdspurlock@gmail.com.

So, I sold Kirby Vacuums for about 2 1/2 years, The Vacuum comes with a 3 year warranty but some of the plastic parts that come the Vacuum have a lifetime warranty such as the 2 solid hose extensions and some other small parts. If you have any questions I'm sure your local distributor can answer them

Just letting you all know that if you are in the US you are lucky - there is a lifetime rebuild programme from the factory, check if you can locate that on the website https://www.kirby.com/kirby-owner-support/lifetime-rebuild-program/
Maybe that is what your salesperson was referring to. It is also remotely possible that a salesperson will tell you a lie on purpose (not sure why would they, as the machine if presented correctly does not need it), but if that is the case you should contact the Kirby company again asap with his/her name, so they can stop the salesperson from lying to others and giving bad name to the Kirby Company.

I will happily join in your class action law suit. I have owned my Kirby for four years and have used it less than 20 times because it is a piece of garbage. It never worked well and when I did use it I constantly had to clean it. I too was told that there was a life time warranty so I was not concerned about getting it fixed until now. I am moving and wanted to clean the carpets in our bedroom but I just checked out the Kirby website and seen that it say there was only a three year warranty. I have been waiting for someone to bring a class action lawsuit against them.

I used to sell kirby and part of our speech was that we are so confident in our product that unlike all the other brands/vacume company's who will only give a 3 year warranty our has a lifetime

My ex boyfriend worked as a Kirby salesman and he assures me that they are told as salesmen that there is a lifetime warranty. My Kirby sentria just quit about 10 minutes ago and if I find this warranty to be untrue I'm going to have a lot to say about it.

we were told the same thing, guaranteed for life. the sleaze bag salesman even went so far as to state that this applies to all Kirbies in existence. I mrecently got an older one at an estate sale, which is why I wanted to check on this warranty. The vacuum still works, but it's good to get the facts. just knowing that we were lied to makes me angry and want in. " Never have to buy another vacuum " was the only reason we paid so much for it. Btw we have purchased vacuums since then

I too was told lifetime warranty
I will join you!

I live in Canada so I'm not sure if I can be a part of this class suit. I had the same experience where I was told it has a lifetime warranty, however when I checked with kirby, their warranty is only for 3 years for parts and free labor. How can I join?

I recently purchased a Kirby and was also told it was a lifetime warranty. I will gladly join you in your efforts to get you a new vacuum..These salespeople should not lie or make false promises as such bull crap!