Kirby

I have owned my unit for four years. We are very unhappy with our unit and with the company's customer service policy! Our unit hasn't performed as it was demonstrated to us. We were convinced through the salesman's pitch that it was a deal not to be refused. After four years of payments ranging from $42.00 to $52.00, the principle has remained at or around $1699.00. After four years the principle has not decreased by any noticeable amount! When we further investigated the issue, we were appalled at the 29% interest rate, obviously we did not agree to. All our attempts to remedy the situation have fell short. We are seeking some form of legal action! This isn't the type of obligation any person would responsibly accept. My wife and I can only define this situation as a credit scam! We would gladly return the unit if there was an agent in our area!

Everything about Kirby that is said about consumers is true... but not only that it is WORSE. I just got back from over seas and wanted a quick easy job. i saw an ad reading 'customer service reps needed' i thought i would make a good temporary ordeal. Well i got the job the same day. When i went in for the orientation i looked around and it seemed as though someone scrapped the bottom of the society barrel. they told us nothing of the job... just about making money. They actually said that they did not care who we were that anyone who applies for the job, gets the job! Kirby is sending ANYONE to doors to represent that stupid vacuum! Finally the next day they bring out a KIRBY! They informed us that we were going to SET appointments and that people knew we were coming. Was I ever wrong! after 4 days of learning about this stupid vacuum so that we could 'help' people, we were given a script on what to say at these peoples homes and i realized it was a sales pitch. I was naive though because i thought that clients were expecting us. then before we went out, i was informed that if i told a customer about the 3 day refund... i would be fined $50 by the company!

I was on my way to what i thought was my first 'appointment' and i was dropped off in a neighborhood to knock on doors. I was HORRIFIED! I never wanted to be that person. when they saw i was just walking down the street, one of the Kirby guys dragged me to a house and started PESTERING someone to let me clean their carpet! i did not sign up for that! not only that but he would not leave the people alone after they politly turned down the offer. after that day i had quit. then i was told that if i did not want to do that i could do another job... i was tricked again... needless to say and i quit for the second time.

I had walked in the hot sun and was roaming streets for 12 hours! I did not receive one penny for showing up... nothing. I will be honest (unlike Kirby) i did not sell one vacuum to a poor unexpecting victim. Only 1 person from the 30 people orientation was still employed there when i quit... so that doesn't say much for Kirby employees. I know that i will get bad feedback from the Kirby door to door vampires but you made the decision to stay in a 'profession'. I understand the need to make a living but the tactics that i saw taught by kirby were absolutely disgusting. I have one thing to say... if a kirby salesman ever comes and thinks they can stick their foot in MY door, and refuses to leave MY property... they will have a BIG surprise waiting on the other end.