SUBMIT A COMPLAINT Complaints & Reviews / candy crush soda saga won't allow me to purchase booster 9/15/2019

Sep 15, 2019

King.comCandy crush soda saga won't allow me to purchase more booster via my facebook account! Kept giving error message: sorry, the store is unavailable, try again. Would someone in customer service or leadership please rectify this error. I'm right at completing a level, but only if i'm able to...

Candy Crush Saga / drums

Sep 15, 2019

My son and I have been playing this game for about one month. Yesterday the screen was in and out. I spent a total of$13.98 more on gold bars, etc. The screen shifted again and my game was lost. I contacted Candy Crush and they said my email was not on record. I tried to contact again thi... / candy crush saga

Sep 13, 2019

A number of advertisement videos play but at the end of the video, a notice appears that states the video is not available so no reward is given. I cannot give you specific videos because for example.. the Ikea video plays and sometimes gives rewards and other times none. The one video...

Candy Crush Saga / payments

Aug 22, 2019

Morning, i would like to make a complain about your service, My name is Mr Ashley Desmier. Email is, [protected] REGARDING CANDY CRUSH SAGA. Three times this week i have been charged, £1.99 for buying Boosters which i havent purchased!, i clicked on the order then cancelled it... / royal games

Aug 21, 2019

I have been, then Royal games member online since 2007. I am currently a platinum member. A few days ago I went to play, and my saved login details were rejected as wrong. When I clicked to reset my password, no email came to address registered . I had to open a new second account to... / did not receive all gold bars I paid for.

Aug 04, 2019

King.comI paid 17.99 + 1.26 tax for 100 gold bars +4 each of three different boosters. I already had 4 gold bars. When processed I only ended up with 75 gold bars. I have not used any gold bars so I contacted Sent them copy of receipt. Didn't matter to them. Below is answer I got from... / candy crush soda saga

Jul 23, 2019

The saga ended after I paid thousands of dollars and everything spent not able to use and sucked away!!! I want a refund right fricken now!!! I had free games on my computer that where deleted by Microsoft update several years ago and replaced with King games which cost MONEY, lots of...

Candy Crush Saga / candy crush level 2479

Jul 23, 2019

I do enjoy the game Candy Crush. I played almost every single day. I make sure to save all my boosters unless I know I can pass a level. This morning I was playing level 2479 and I used all my lollipops and my hands to pass a level. All I needed was for the cherry to drop down. I knocked... / candy crush saga game

Jul 11, 2019

Hello, I have been having an issue with the Candy Crush Saga game with the graphics on my tablet. I uninstalled and reinstalled the game and the game's graphics are better but I lost over 200 lives. :( Is there any way you can restore them please? I know its just a game but it was nice...

Candy Crush Saga / advertisement for weber grills

Jul 11, 2019

The company that you have on Candy Crush that is advertising Webber grills is a fraud! They take your money and do not deliver! They do not answer their customer service number and they do not respond to emails! Shame on you for allowing a fake company advertise on your site! Don't you...

Candy Crush Saga / candy crush saga

Jul 07, 2019

The new option to 'play it your way' sucks. No offense. I can no longer send lives to my friends because you don't show them to me until after I've won a level. When I scroll down to a level where a friend is and click on that level it doesn't show the friend it only gives me the 'play it... / candy crush

Jul 04, 2019

I am unable to progress form level 320 to 321 I have sent friend requests but this does not seem to make any difference is there anyway you can progress things for me. My player name is Zebedee 117 this has been like this for about two weeks now and I am getting fed up that this i...

Candy Crush Saga / actually spent $ on the game and of course it burned me

Jun 29, 2019

I rarely but boosters or anything. I had one gummy left to pass the level, decided to spin to try to win extra moves. I had 4 gold bars and decided to buy ten, I bought them, instead of taking me back to the wheel the screen went black, I waited and waited, tried to get back without...

Candy Crush / candy crush

Jun 25, 2019

Candy CrushGood morning on June 19, 2019 I had a charge to my bank account in the amount of $17.99 for a package for Candy Crush. I did not purchase this package I was arriving in Cancun, Mexico on this day and would not have made a purchase. I have made purchases and will probably continue to but if...

Candy Crush Saga / candy crush

Jun 18, 2019

Candy Crush SagaOn level 1879, the requirement is to get three yellow candies. However, every time I play the level, at least one of the candies with a check mark (which are supposed to turn into yellow candies) turn into a white blocker thing and then I automatically lose. This is frankly so stupid and I...

Candy Crush Saga / same

Jun 17, 2019

I find it to be highly improbable that after completing over 3000 levels, I haven't hit one jackpot on your booster spin wheel. The odds against that happening are very high unless it has been rigged to prevent it. If you are not going to allow hits on the jackpot space, please remove... / pet rescue saga

Jun 05, 2019

I have been playing the game for a four or five years and was not having any problems. The last several months I have had issues with the game crashing four or five or six times an hour. It also has crashed several times just as I win a level and sends me back to that level. I feel thi...

Candy Crush Saga Game (PC) / computer game not loading

Jun 01, 2019

I am unable to get the game to come up on my computer. It gives me an error message. Its been that way for a month now. Can you fix this back on for me? It worked fine for me until then and then all of a sudden the error message started coming up. I have tried numerous ways to bring it up... / candy crush games

May 29, 2019

Hi this is Nici Campbell and I have a king account but for some reason I cannot get back to where I left off it takes me back to the beginning of the game. I am very disappointed that it is doing that because I am REALLY doing well and I lose my progress. I don't know if I am doing... / pet rescue

May 22, 2019

21 May at 9.36 local time playing level 1541 Pet Rescue Saga with 42+ run of wins at first attempt. Said had to get 7 pets. I got 7 then 8 then 9 then 10 and then it said level failed and took away all my wins not to mention the amount of coins it took to get those extra 3 pets. I want my...

Candy Crush Saga / when you get to level 3447

May 21, 2019

When you get to this level you can't pass it. It's virtually impossible to pass without purchasing extra moves. Every game it comes up with over 23000 pass level when you buy extra moves. Well not all of us can afford to do that. candy crush states its free to play. It's a devious way to...

Candy Crush Saga / sweet supplies inventory missing

May 01, 2019

I dropped my phone while playing Candy Crush, the phone auto shut down. Candy Crush has restarted back to level one. I managed to link my facebook account at level 4692, but all my inventory were gone (7 lolipops, 10 colorful bombs, 4 hands, etc.) My name is Jasmine Quek, facebook email i...

Candy Crush Saga / candy crush. level 789

Apr 28, 2019

When playing candy crush level 789 there are only 15 plays per game. When I go on the helps and cheats it shows 25 plays. Something is definitely wrong. There's no way one can finish that level with that error. Please fix it so I can enjoy it. Whoever made it only 15 play made a terrible... / candy crush

Apr 27, 2019

On April 27, 2019, I purchased the full (60 gold bars) Piggy Bank on Candy Crush. I had 4 gold bars at the time, bringing my total to 64. While playing the next game, I chose the "play on" option for 10 gold bars and then bought the lollipop hammer for 19 gold bars. This should have left...

Candy Crush Saga / loss of sugar tracks

Apr 23, 2019

Why have you removed the Sugar Tracker rewards, I think you call them. Player would earn points each game, first level needed 24 points, then you would receive a reward, going up to 180 points. When this was reached you had to wait 8 hours before you could win these points again. Reward... / candy crush

Apr 20, 2019

On Saturday, April 20, I was playing candy crush (at approximately 12:14 EST), I was out of moves and only had one more order to get. I think it was a cherry that still needed to drop (so I had gotten 3 out of 4 items to drop down). I ended up purchasing more tries, I hit the "play on"...

Candy Crush Saga / after asking to purchase one piggy bank on candy crash, there was a fatal error and the request could not be completed.

Apr 13, 2019

I checked my account and (provisionally) they charged me but I did not receive the 30 gold bars. If I get charged I will never again allow this to happen, by simply not buying anymore from this site. I want to complain but this seems really impossible to do! There is really no official site... / pet saga circus tent game

Apr 11, 2019

I have spent approx $80 on gold bars in the last few days playing the game with the tents and the 10000 bonus points, I have been continually losing my credits and tickets when the game suddenly stops and I get the message we are experiencing trouble and working hard to fix it, but still...

Candy Crush Saga / impossible level

Apr 02, 2019

I've been playing level 284 (reveal the big bear w/the big pink fish version) for 3 weeks now. You've made it impossible to win, even w/boosters. 20 moves does not normally reveal the fish much less the bear. Your original version had 30 moves which was reasonable. Other really hard level...

Candy Crush Saga / I want my money back

Mar 27, 2019

I just spent 9.99 on a candy crush deal and it's supposed to give me 1 hour of full lives and it didn't. I want my money back or I am suing. The game knows what it's doing and so do it's makers, if I don't get my money back there will be a problem. How do you have...

Candy Crush Saga / my money

Mar 13, 2019

I didn't spend thirty four dollars on any candy crush game i did spend two dollars and eleven cent and three dollars ninety ninety cent. I need my money back i don't have thirty four dollar to give away.If i had thirty four dollars to give away i would've givin it to candy crush. Please... / candy crush saga - loss of lives/games friends send

Feb 10, 2019

Yet again, after leaving my Candy Crush Saga game with 52 lives, I log in today and find I have none. This is the 4th or 5th time this has happened to me over the past 6 months loosing me around 300 lives that friends have sent me, and no one at King has ever done anything about...

Candy Crush Saga / game issues

Feb 10, 2019

For the last several days the candy drops are not accumulating properly so there are no rewards. I will have 35/36 then play a game and then it reflects 0/60 then repeats itself to 35/36 etc. also not receiving the daily prize. I play Candy Crush through Facebook so maybe that is the... / pet saga mystery mountain feb 1-3 2019

Feb 03, 2019

I am a very good player and usually figure out the puzzles each weekend. This weeks mystery mountain is a pain in the? I have spend hours and have not gotten past level 3... Really? I have completed this mystery several times, but never with a booster. Your programmers suck. If next week... / p c use

Feb 01, 2019

pet rescus is constantly freezing up, every game sometimes several times a game and the stupid cat keeps saying the same thing experiencing difficulties we are working on fixing the problem...well you been working on it for months...please fix it, I enjoy playing your games but the past... / candy crush saga

Jan 27, 2019

I've spent a lot of money on this game and once again i have submitted a ticket for the issue on level 2580. The conveyor which drops candies is on ROBO . Just dropping and dropping and not stopping this process with no way of continuing to complete my game/level. I've submitted many tickets and... / candy crush

Jan 13, 2019

Candy crush game froze I was onlevel 665 or level 656 I deleted the app and redownloaded it. When I-restartedthe game I'm now on back 656 it took months and a lot of my money to get to This level I've sent many emails to candy crush customer service and nothing has been done this isn't the...

Candy Crush Saga / gold bars

Jan 05, 2019

i had just failed a level and my phone lagged and it used 10 of my gold bars to give me an extra 5 moves. i did not want to use these gold bars. this has made me disinterested in the game as i have spent time saving this gold and when my phone glitches it just uses 10 uselessly. it did me...

Candy Crush Saga / candy crush friends trying to charge me for gold bars I already earned

Jan 02, 2019

I'm complaining because I have earned gold bars in my piggy bank and yet now you want me to pay for them to get them out of my piggy bank, if we earn them by winning rounds then we shouldn't have to pay money for them, I love playing the game but if I have to pay for something I already...

Candy Crush Saga / all of my candy crush boosters are whipped out. this was noticed 12/24/18 at 5:30am

Dec 24, 2018

All of my candy crush boosters were erased/whipped out. This was noticed 12/24/18 at 5:30am eastern standard time. Candy Crush is on my T-Mobile phone and has been for many years. I am at level 1252 received my free spin this morning. Thus I noticed all of my boosters gone. multi color...