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1.1 486 Complaints
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King.com Complaints 486

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M
5:51 pm EDT

King.com playing by myself in the levels

I play Board Kings and Love the game. However, I got to a certain level and the trains that are supposed to change up each time stopped changing. I have had the same train 4 times in a row. Please fix this problem it is very annoying.

Sincerely,

Mina Barrette

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S
9:18 am EDT

King.com Candy Crush Soda

I just purchased, this morning (April 14, 2022) in the amount of $4.40 for the following: Ten (10) Gold Bars along with 5x boosters. I was in the middle of playing Kimmy's playing machine and had no Gold bars. Instead of giving up, I purchased the above amount of $4.40. I did NOT receive anything! E-mail Address: [protected]@yahoo.com.

Desired outcome: Never mind. It's all good! OVERLOOKED! My apologies!

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J
9:49 pm EDT

King.com Customer support pet reduce saga

In January this year I contacted customer support regarding purchases I had made in Pet Rescue Saga game

3rd January 2 mini packages @ 2.41

11th January empty piggy bank 311

Since that time I have been exchanging emails with customer support regarding the matter each one with different operatives asking for various details and screenshots

The latest response said now that they had all information they needed at last the query could be sorted

Today however I received another email stating that only Amazon could process refund

Customer services have been giving me the runaround for over three months why on earth didnt they tell me Amazon only could deal with the refund. I'm very annoyed that still not resolved.

I've wasted my time dealing with your operatives not know their job and how your system works. Customer satisfaction nil!

Desired outcome: Refund to credit card

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W
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

King.com Candy Crush

This company makes millions, yet if you don't pay and just play with what is free, watching ads that they make money from, they get more stingy with your free perks! They want you to break down and start spending money!

And, how about this too, with weekly competition, there is a definite bot winning right now, came out of no where, won 40 games in an hour! Ah, no that won't make me want to pay to get more ammo to get my lead back!

King, you make enough from me watching ads for perks! You will not get one dime from me from my credit card to your extremely profitable company!

Desired outcome: Dont care. Just had to vent. I'm getting sick of their tactics.

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C
8:34 pm EDT

King.com Candy Crush in Facebook

Why does the game keep changing all the time? I had 50 lives and 58 gold bars and then when I go to check in they are all gone and it tells me I need more friends! All of my boosters disappear also? What the heck is going on? Like others have said a good way to lose a long time player. This has been going on for over 1 month ! From February 22 until today. My events page is empty too ! What is with that?

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A
10:24 am EDT

King.com Candy Crush Saga Level 3537

This is a super hard level. I have been playing it for the last two days. About half an hour ago I ran out of moves but I had 12 gold bars that I wanted to use part of. I was offered 21 moves for 10 gold bars. However as hard as I tried, the moves did not load. I tried so many times but to no avail. It is so frustrating. I have taken several screenshots of the situation on the board.

Desired outcome: That I am given the board and the moves. I know I will finally win the level.

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D
3:36 pm EDT

King.com candy crush

i get so tired of paying 100.00 dollars to play when i get over 110 winning streaks. to to have the the last play free up and i can't buy with all the gold bars i have. this happens all the time. ok you get my last 100 today but after today it going to be known.

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N
4:41 am EDT

King.com Customer support

I've asked my question via the King.com form more than 20 times. With one exception the reply came back automated and completely unconnected to my question.

Once a real person tried to answer but even that was hopeless.

How do I connect with a real person to get real answers?

I am so frustrated because you are clearly making it as difficult as possible - why?

You want to take our money but you do not want to be responsible. Now I have to waste more time writing this...

Desired outcome: A real person answers and directs me to what to do !

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S
8:43 pm EST

King.com Purchased boosters but didn’t receive boosters

On the 25th of February, I reached a mile stone. I purchased 200 gold bars and three boosters of multiple items. I did not receive any of my boosters even after I turned the phone off and back on. I did receive the gold bars. This is not the first time that I have not received the boosters I have purchased. Please help. Thanks.

Desired outcome: Receive the boosters I purchased. I have documentation of what was purchased through Apple.

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S
5:20 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I've just paid $9.99 for 20 gold bars + 3 hammers, 3 coloured bombs, & other stuff in the package I can't remember. All it's given me is 5 extra turns. I needed the hammers to hit 2 more yellow shapes. 17.02.22 6.09 pm Western Australia time. I guess I can't keep the screen waiting for the problem to resolve so I'd at least like my money refunded

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X
1:30 pm EST

King.com Candy Crush Soda Saga paid version

Gave them credi card, got charged but the advanced features didn't appear.

Desired outcome: Refund payment or make game do what I paid for. Lives, etc.

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A
10:17 am EST

King.com Pet Rescue Saga

I sign into this game every day. Every day. Today, for the fourth time since starting to play, I have been taken back to level one. February 8, 2022 8:10 am MST. I repeat, after months of playing this game, I have once again been cheated out of the days I have signed in, taking me back to the beginning.

Desired outcome: Stop cheating me out of my levels. I sign into this game every morning. Every morning. Today, you once again took away the levels I had achieved and put me back at level one. You are ruining this experience for me.

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M
9:42 am EST

King.com The Royal packages

I signed up for the Royal program didn't receive my bonus package. Then I actually paid for a package 14.99 and received nothing. They took the money from my account I emailed them 3 times with absolutely no response! This is terrible

Desired outcome: Money back or actually get what you offered

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C
6:33 pm EST

King.com Candy crush ads

I watch ads so that I will get more moves but then I don't get more moves even after I watch the ads so I lose the game every time and that's every time I play the game I'm getting ready to just delete the game because this has been doing it for a while now and I'm getting tired of playing and not being able to get anywhere

Desired outcome: I'd like to be able to watch the ads and get the moves promised

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A
2:33 pm EST

King.com Boosters

When playing Chocolate Climb, etc I have received rewards but they are not given to me in the game. I have been taking pics to prove this and I am happy to supply the latest photos. I feel very unhappy about it, and have lost numerous races due to this disadvantage. Please adjust my account to be updated with some free boosters to make up for this. I would appreciate a reply.

Desired outcome: Boosters sent

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K
6:17 am EST

King.com A purchase that was made and I was charged for a product I didnt get

I purchased a beginners pack for 32.99 on the 17/01/2022 at 13.00 pm
description on my bank statement is (Card 3359)
Long description (Google King London GB)

Kindle refund me as I was charged for this a

Desired outcome: refund into my account

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K
9:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

King.com Candy Crush Soda Saga

Constantly trying to force me to sign in to save progress. I've done this before and it took me back to level one and took forever to get it straight. so when it started this again of course I didn't want to. I was making good progress and at a very high level. Then it stopped me from participating in the race unless I signed in. So I signed in and there I was again, back to level 1. I have deleted the app. I will play no more. And pay no more for boosters or any other item. Way to lose a customer!

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W
5:27 pm EDT

King.com I brought a package and didn’t receive

I brought a package I hour free lives and extras for $7.99
You took it out my bank and I have no lives
So keep your hands out of my bank when your scamming me
Very very angry 😡

Desired outcome: What I ordered

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W
8:54 pm EDT

King.com I brought a package and didn’t receive

I brought a package I hour free lives and extras for $7.99
You took it out my bank and I have no lives
So keep your hands out of my bank when your scamming me
Very very angry 😡

Desired outcome: What I ordered

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J
9:33 am EDT

King.com candy crush saga

For some reason the game put me on a team. I tried to get out of this and a message appeared that "my purchase was completed?" I did not intend to purchase anything and will no longer play your games. Remove the charge or I will dispute it on my card

Desired outcome: remove charge

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About King.com

Screenshot King.com
King.com is a digital entertainment company known for creating popular mobile games. Their portfolio includes titles like Candy Crush Saga, which has become a global phenomenon. They specialize in puzzle games that are easy to learn but challenging to master, offering a variety of themes and gameplay mechanics. Services include game development and in-app purchases.
How to file a complaint about King.com?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with King.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with King.com. Mention key areas of concern, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against King.com on ComplaintsBoard.com.

Overview of King.com complaint handling

King.com reviews first appeared on Complaints Board on Jun 4, 2009. The latest review Candy crush saga was posted on Feb 21, 2024. The latest complaint bubble witch saga 3 was resolved on Mar 02, 2018. King.com has an average consumer rating of 1 stars from 486 reviews. King.com has resolved 15 complaints.
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  1. King.com Contacts

  2. King.com phone numbers
    +46 854 570 439
    +46 854 570 439
    Click up if you have successfully reached King.com by calling +46 854 570 439 phone number 114 114 users reported that they have successfully reached King.com by calling +46 854 570 439 phone number Click down if you have unsuccessfully reached King.com by calling +46 854 570 439 phone number 57 57 users reported that they have UNsuccessfully reached King.com by calling +46 854 570 439 phone number
    +46 854 570 430
    +46 854 570 430
    Click up if you have successfully reached King.com by calling +46 854 570 430 phone number 1 1 users reported that they have successfully reached King.com by calling +46 854 570 430 phone number Click down if you have unsuccessfully reached King.com by calling +46 854 570 430 phone number 2 2 users reported that they have UNsuccessfully reached King.com by calling +46 854 570 430 phone number
  3. King.com emails
  4. King.com address
    Sankt Eriksgatan 113, Stockholm, 11343, Sweden
  5. King.com social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024
King.com Category
King.com is ranked 4 among 119 companies in the Games category

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