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CB Car Dealers Mercedes-Benz International Complaints #102-121
Mercedes-Benz International

Mercedes-Benz International review: poor service and inattentive staff

S
Author of the review
5:47 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I have dealt with sales staff and service staff at Ken Garff Mercedes-Benz of Salt Lake City and close to half of the people I've dealt with have a bad attitude. if you look up their reputation on Yelp it is terrible. lots of complaints. Also look up the rating on the Better Business Bureau and you will see lots of complaints also. there were numerous promises from a service advisor to get back to me and he never did. And when I complained (and I was very polite and really not asking for very much) the service manager really came across as a jerk. He was condescending and rude and did nothing to help me. next time I need service on my Mercedes I will be heading to Lindon Utah to the Mercedes-Benz dealership there. it is annoying when all up and down I-15 you see billboards for Ken Garff Salt Lake City Mercedes Benz talking about how "we hear you" and the service is so wonderful. It's not! The service is terrible and you can't sugarcoat it with a lot of expensive billboards. It just makes clients more upset when they are treated poorly by rude staff of Ken Garff. Why not take down the billboards, save some money, and pay a little bit more for employees who are actually nice to your clients? just a thought.

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  1. Mercedes-Benz International Contacts

  2. Mercedes-Benz International phone numbers
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    Mercedes-Benz Financial Services
    More phone numbers
  3. Mercedes-Benz International emails
  4. Mercedes-Benz International address
    Mercedesstraße 137, Stuttgart, 70327, Germany
  5. Mercedes-Benz International social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 05, 2026
  7. View all Mercedes-Benz International contacts
Mercedes-Benz International Category
Mercedes-Benz International is ranked 3 among 631 companies in the Car Dealers category
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