The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kasamba Psychicsunethical behavior unauthorized charges

L Apr 01, 2019

These "psychics" prey on emotions and charge extreme amounts. There are thousands of dollars of unauthorized charges. Many soliciting more and more sessions and charging money while using mental stressors to entice users. My accounts has been charged over 10, 000 in 3 months. Not a secure site. Total unethical behavior. Anyone gaining access to your personal information can charge thousands without any help from customer service. This is a total devastating loss for me.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Kasamba Psychics's response · Dec 12, 2019

    Hi Lisa, Kasamba's psychics are vetted by our team before they can provide services on our platform. Our clients are in control of the session and choose how long to conduct each session. A session can only go on as long as you decide to continue receiving a service for which our advisors are paid for. Our website is secure and all information is visible only to you, the user. No one can accrue charges to your account other than yourself unless you share your password with a 3rd party, which you should never do. All payments are for services rendered and the per-minute fee is presented to you prior to starting your session. Our customer service team is available 24/7 via email or live chat, feel free to contact us at [email protected] with any questions you might have.

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