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Kaplan Paving
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4.3 16 Reviews 1 Complaint
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Kaplan Paving Reviews 17

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Kaplan Paving They provided a very fast quote

They provided a very fast quote. We had to deal with wet weather, but the communication was very good. They took great care at the edges of the driveway. My driveway is beautiful. I would use them again.

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M. Beatty
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Kaplan did a great job with a short time frame

M
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M. Paucek
,
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We were very impressed with Kaplan, especially ***, who worked with us to put our wishes into a proposal, and *** who is the MOST helpful and service oriented member of the company. The tow of them made a very complicated process easy to manage. All our concerns were addressed, and communication was GREAT and thorough. We opicked the right company!

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Kaplan Paving Matthew *** was fantastic at explaining the process and helping us every step of the way!

Matthew *** was fantastic at explaining the process and helping us every step of the way! Tricia was great about calling to notify us of the dates of removal and install! The whole company and staff were excellent!

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H. Kilback
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We had a very good experience using Kaplan Paving. Our salesman, ***, was very thorough and helpful. The driveway needed additional work because of drains and additional excavation which was addressed and completed beautifully. A big thanks to *** and all of the hard workers at Kaplan.

V
V
V. Armstrong
,
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When I called Kaplan to get information about having my driveway re-asphalted, *** called me to set up an appointment. He was very helpful and kind. He explained exactly what would need to be done and sent me a quote. When covid shut so much down I was not able to obtain the permit for some time. This spring I called *** and he assured me the price was good. He kindly talked me through everything again. The first team came to dig up the cement covered with asphalt until the rain stopped them. They were a great *** worried about someone else finishing up the digging. The next team was eqaully professional and did a wonderful job. After the inspection the next team came to do the asphalt. They also were fantastic. The girls in the office were also very knowledgable and professional. I thought my job was probably considered small compared to other jobs, but from *** to all the workers they all made me feel that my job was just as important as any really big job. I would recommend Kaplan to anyone who asked me about my driveway.Truly professional, courteous & knowledgeable through out the job. *** C

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M. Lesch
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Honest and straight forward good business fast at putting me on schedule strongly recommend

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M. Runolfsdottir
,
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They provided a very fast quote. We had to deal with wet weather, but the communication was very good. They took great care at the edges of the driveway. My driveway is beautiful. I would use them again.

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Kaplan Paving Joe *** came to review the job

Joe *** came to review the job. Very professional and helpful. Took the time to answer many questions. Crew that came was punctual. Repairs, power washing and sanding they did made the area look like brand new! Good people and helpful company.

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G. McCullough
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Absolute worst customer service ever. Wont even honor any type of warranty on their workmanship. Pitched the water on my driveway directly toward the house where I walk out my door. Discussed the pitch concerns with the salesman and he said he noted The requirements for the job. Freezes to a ice pond in the winter to slip when walking out the door. *** comes out to look at it and makes promises and never follows up and corresponds to what he proposed when he was asked to put it in writing. Several different people call and email and (we have documented all failed attempts) but no follow through on what the solution would be. They Call and email in November to do a repair but admit they would have best results on a repair in July and never explain what repair or follow up. Finally contact their liability insurance and Kaplan canceled the day before. They are now (***) giving us a runaround for 6 months. Meanwhile Kaplan sends a collection letter for final payment without ever resolving the problem. Ha! Also, A forensic insurance investigator agreed the drive was pitched incorrectly and the job was done wrong. I did not agree to a repaired cut up drive way only a new drive installed properly. I didnt get what was initially promised and wont accept their incompetence to resolve any further.

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A. Kris
,
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Thank you *** and *** to get my driveway replacement project done perfectly.Mr *** as a first person i contacted, carefully listened and understood what i need was cost effective for a new driveway. He discussed with his project manager and quickly responded with a recommendation which was exactly fits my desires. He is always patient to answer my questions with a professional manner. Then the project manager *** was introduced by *** to get all paperwork and permit to go through... She is great as a manager to get every procedure in a order. All my requests like the idea date had been satisfied, now finally with Kaplan paving team workers, the new driveway looks great! My neighbors are impressed by the results- they asked me for the business cards of ***. Thank you ***, Beckie, and whole team of Kaplan paving Company!

J
J
J. Davis
,
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I've had 2 jobs completed by Kaplan, a driveway and a paver walkway. *** (sales) was professional and arrived always when scheduled, and if he was delayed he would call and advise. The driveway turned out great, neighbors have stopped by and complimented the work. The job was scheduled and they came out when they said they would thanks to *** and Brie (office personnel). They kept me informed every step of the process, from scheduling to billing. The paver project was delivered as promised as well. While it took a little longer than expected because of an unexpected, hidden second poured sidewalk that took extra time to remove, but once that was removed, everything went smoothly and it turned out great! Anyone that stops by and walks around the back and sees the paver walkway compliments the work. I plan on having more work completed, but quality does not come cheaply, so I must save my pennies for the next stage. Overall, a great company to work with! Thanks to ***, *** and Brie! "

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Kaplan Paving After several estimates we chose Kaplan to replace our old patio

After several estimates we chose Kaplan to replace our old patio. From the first planning to the finished patio we had all our many questions answered. They took care of all permits we needed with the village. We are very happy with the new patio and would recommend Kaplan to anyone!

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E. Hickle
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I will never use Kaplan paving again. The process started off really well with one of their sales guys (Joe). He was attentive and quick with responses and sold the company very well and we decided to use them and signed the contract. Unfortunately, this is where everything went down hill. Communication fell apart once the contract was done and took over a month of leaving voicemails to even get an install on the books. Once finally completed had minor issues which the installer said was not an issue. The issue was a discolored area approximately 8 inches wide and approximately 14 feet long. The installer actually said to me "I understand it looks different but it is probably the strongest part of the driveway". After several calls inquiring to have someone come take a look and not getting any returned phone calls I figured it to be a lost cause. A few months later the discolored spot starts to divot and the asphalt becomes loose and you can lift up small pieces of asphalt. I call and email again and get no response for weeks. Finally get through to someone who says it's a quality control issue the marks are probably power steering marks. After explaining that the we keep our vehicles in the garage and we dont sit in the driveway turning our wheels she transfers me to the same person (Brenda) who was the original one who never returned calls. Needless to say she never called back. Time for sealcoating since Kaplan has a 5 yr warranty if you use them every year for sealcoating. They call back a few days later and I explain to them the issues I was having and said the will send me to quality control who will come look at my issues. Before hanging up we schedule my seal coating 3 weeks in advance to give enough time for quality control to figure out what they are doing. After about 2 weeks I cancel the seal coating because quality control still did not respond. On the date the sealcoating was originally scheduled and canceled, Kaplan shows up anyway and seal coats the driveway when they were canceled and confirmed to be canceled. During the seal coat they splashed my garage door and garage foundation with sealer. They also dumped some of their sealer in my grass and left big oil stains on the apron of the driveway. Call them again and after a few days get a call back and again told we will get sent to quality control. At this point I'm pretty sure the quality control department doesnt really exist and it's a way to get off the phone. Needless to say it's been several months of trying to get quality control to the house and to date have not received a call back after probably 10 messages over several months. On top of this the seal coat started coming up after driving on it 4 days after install. I would recommend staying as far away from this company as possible.

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M. Deckow
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I used Kaplan to re-pave my driveway. They were fantastic. Matt *** came out and gave the initial quote -- he was very thorough and explained, in detail, how the job would go. He was also available by text or phone throughout the job for questions. Amber *** and Brenda *** did a great job ensuring I was aware of when all parts of the job were scheduled. The crew that came by to rip out the existing pavement and prep the area were great. A few days later they came back and I had a new driveway! Last, Jenny *** made sure all the invoices were delivered, so I was sure of what I needed to pay and by when. In each interaction, everyone I dealt with was professional, thorough, and showed great customer service. I would use Kaplan again in a heartbeat - and, in fact, I have recommended them to neighbors already!

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Kaplan Paving Kaplan Paving did an excellent job of getting my new asphalt driveway priced, permitted and installed inspite of issues with city and weather

Kaplan Paving did an excellent job of getting my new asphalt driveway priced, permitted and installed inspite of issues with city and weather.Salesman *** and *** in the office were great to work with and supportive throughout the process.

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Kaplan Paving We had a very good experience using Kaplan Paving

We had a very good experience using Kaplan Paving. Our salesman, ***, was very thorough and helpful. The driveway needed additional work because of drains and additional excavation which was addressed and completed beautifully. A big thanks to *** and all of the hard workers at Kaplan.

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Kaplan Paving Joe *** at Kaplan Paving is amazing

Joe *** at Kaplan Paving is amazing. He goes above and beyond for every client of his. I have used him for both personal and professional jobs. I can count on him for a competitive bid, responsive timing, quality work, and his professionalism. The entire team at Kaplan are more than capable and wonderful to work with!

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Kaplan Paving Called Kaplan Paving for an estimate on our driveway

Called Kaplan Paving for an estimate on our driveway. MATTHEW *** (Sales Rep) was very professional and pleasant. He was very thorough in measuring our driveway and answered all our questions and concerns without hesitation. He gave us the better quote out of two other companies and we are very satisfied. Satisfied Customer

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Kaplan Paving We were very impressed with Kaplan, especially ***, who worked with us to put our wishes into a proposal, and *** who is

We were very impressed with Kaplan, especially ***, who worked with us to put our wishes into a proposal, and *** who is the MOST helpful and service oriented member of the company. The tow of them made a very complicated process easy to manage. All our concerns were addressed, and communication was GREAT and thorough. We opicked the right company!

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Kaplan Paving This is the first time I have used this company

This is the first time I have used this company. I have been in the banking financial field for 34 years. I know what it takes to help customers out. Kaplan has met and exceeded my expectations. Answering questions to calling me back when they said they would, this was so refreshing. I would like to single out Billy he has set a very high bar, excellent communication, timeliness, explaining the process. I am sure that all the employees at Kaplan Paving will meet that same level of excellence as my driveway project gets underway Dennis

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Kaplan Paving I used Kaplan to re-pave my driveway

I used Kaplan to re-pave my driveway. They were fantastic. Matt *** came out and gave the initial quote -- he was very thorough and explained, in detail, how the job would go. He was also available by text or phone throughout the job for questions. Amber *** and Brenda *** did a great job ensuring I was aware of when all parts of the job were scheduled. The crew that came by to rip out the existing pavement and prep the area were great. A few days later they came back and I had a new driveway! Last, Jenny *** made sure all the invoices were delivered, so I was sure of what I needed to pay and by when. In each interaction, everyone I dealt with was professional, thorough, and showed great customer service. I would use Kaplan again in a heartbeat - and, in fact, I have recommended them to neighbors already!

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Kaplan Paving Thank you *** and *** to get my driveway replacement project done perfectly

Thank you *** and *** to get my driveway replacement project done perfectly.Mr *** as a first person i contacted, carefully listened and understood what i need was cost effective for a new driveway. He discussed with his project manager and quickly responded with a recommendation which was exactly fits my desires. He is always patient to answer my questions with a professional manner. Then the project manager *** was introduced by *** to get all paperwork and permit to go through... She is great as a manager to get every procedure in a order. All my requests like the idea date had been satisfied, now finally with Kaplan paving team workers, the new driveway looks great! My neighbors are impressed by the results- they asked me for the business cards of ***. Thank you ***, Beckie, and whole team of Kaplan paving Company!

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Kaplan Paving I've had 2 jobs completed by Kaplan, a driveway and a paver walkway

I've had 2 jobs completed by Kaplan, a driveway and a paver walkway. *** (sales) was professional and arrived always when scheduled, and if he was delayed he would call and advise. The driveway turned out great, neighbors have stopped by and complimented the work. The job was scheduled and they came out when they said they would thanks to *** and Brie (office personnel). They kept me informed every step of the process, from scheduling to billing. The paver project was delivered as promised as well. While it took a little longer than expected because of an unexpected, hidden second poured sidewalk that took extra time to remove, but once that was removed, everything went smoothly and it turned out great! Anyone that stops by and walks around the back and sees the paver walkway compliments the work. I plan on having more work completed, but quality does not come cheaply, so I must save my pennies for the next stage. Overall, a great company to work with! Thanks to ***, *** and Brie! "

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Kaplan Paving When I called Kaplan to get information about having my driveway re-asphalted, *** called me to set up an appointment

When I called Kaplan to get information about having my driveway re-asphalted, *** called me to set up an appointment. He was very helpful and kind. He explained exactly what would need to be done and sent me a quote. When covid shut so much down I was not able to obtain the permit for some time. This spring I called *** and he assured me the price was good. He kindly talked me through everything again. The first team came to dig up the cement covered with asphalt until the rain stopped them. They were a great *** worried about someone else finishing up the digging. The next team was eqaully professional and did a wonderful job. After the inspection the next team came to do the asphalt. They also were fantastic. The girls in the office were also very knowledgable and professional. I thought my job was probably considered small compared to other jobs, but from *** to all the workers they all made me feel that my job was just as important as any really big job. I would recommend Kaplan to anyone who asked me about my driveway.Truly professional, courteous & knowledgeable through out the job. *** C

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Kaplan Paving Absolute worst customer service ever

Absolute worst customer service ever. Wont even honor any type of warranty on their workmanship. Pitched the water on my driveway directly toward the house where I walk out my door. Discussed the pitch concerns with the salesman and he said he noted The requirements for the job. Freezes to a ice pond in the winter to slip when walking out the door. *** comes out to look at it and makes promises and never follows up and corresponds to what he proposed when he was asked to put it in writing. Several different people call and email and (we have documented all failed attempts) but no follow through on what the solution would be. They Call and email in November to do a repair but admit they would have best results on a repair in July and never explain what repair or follow up. Finally contact their liability insurance and Kaplan canceled the day before. They are now (***) giving us a runaround for 6 months. Meanwhile Kaplan sends a collection letter for final payment without ever resolving the problem. Ha! Also, A forensic insurance investigator agreed the drive was pitched incorrectly and the job was done wrong. I did not agree to a repaired cut up drive way only a new drive installed properly. I didnt get what was initially promised and wont accept their incompetence to resolve any further.

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Kaplan Paving I will never use Kaplan paving again

I will never use Kaplan paving again. The process started off really well with one of their sales guys (Joe). He was attentive and quick with responses and sold the company very well and we decided to use them and signed the contract. Unfortunately, this is where everything went down hill. Communication fell apart once the contract was done and took over a month of leaving voicemails to even get an install on the books. Once finally completed had minor issues which the installer said was not an issue. The issue was a discolored area approximately 8 inches wide and approximately 14 feet long. The installer actually said to me "I understand it looks different but it is probably the strongest part of the driveway". After several calls inquiring to have someone come take a look and not getting any returned phone calls I figured it to be a lost cause. A few months later the discolored spot starts to divot and the asphalt becomes loose and you can lift up small pieces of asphalt. I call and email again and get no response for weeks. Finally get through to someone who says it's a quality control issue the marks are probably power steering marks. After explaining that the we keep our vehicles in the garage and we dont sit in the driveway turning our wheels she transfers me to the same person (Brenda) who was the original one who never returned calls. Needless to say she never called back. Time for sealcoating since Kaplan has a 5 yr warranty if you use them every year for sealcoating. They call back a few days later and I explain to them the issues I was having and said the will send me to quality control who will come look at my issues. Before hanging up we schedule my seal coating 3 weeks in advance to give enough time for quality control to figure out what they are doing. After about 2 weeks I cancel the seal coating because quality control still did not respond. On the date the sealcoating was originally scheduled and canceled, Kaplan shows up anyway and seal coats the driveway when they were canceled and confirmed to be canceled. During the seal coat they splashed my garage door and garage foundation with sealer. They also dumped some of their sealer in my grass and left big oil stains on the apron of the driveway. Call them again and after a few days get a call back and again told we will get sent to quality control. At this point I'm pretty sure the quality control department doesnt really exist and it's a way to get off the phone. Needless to say it's been several months of trying to get quality control to the house and to date have not received a call back after probably 10 messages over several months. On top of this the seal coat started coming up after driving on it 4 days after install. I would recommend staying as far away from this company as possible.

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Kaplan Paving Complaints 1

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Kaplan Paving Trespass and destruction of property.

This company is a scam! Scott Greengburg sent me an email threatening to trespass and “rip out” the driveway they installed. I have been suing this company for 4 years and have spent almost $60,000.00 over a $2300.00 driveway. The city of Palatine ILL was refusing to approve the installation and wanted to do a second inspection. This was about a 2 week delay. I had already paid them 1,300.00 up front leaving $1000.00 once Palatine approved the driveway. Scott went nuts and was calling almost every day making threats and telling me he didn’t care if Palatine approved the driveway, he demanded payment even if Palatine didn’t approve it. They did this knowing my mother was in the hospital and couldn’t stop these lunatics. Over the last 4 years I have paid almost $60,000.00 over a $2,300.00 driveway. Kaplin just made an offer to pay me $3,000.00 which I rejected! My lawyer tried to accept the agreement without my approval, and I fired him on 7-26-23 he said he was going to go to court and officially quit, but instead of quitting he decided to get a continuance. He thinks he is going back to court on 8-08-23. My scum bag lawyer also illegally accessed my facebook account and removed the negative review I made about kaplin 4 years ago.

I went to my mother’s house the same day the driveway was finally approved by Palatine, only to find it sliced up and badly damaged. At that time, I had already paid them the last $1000.00 and they had received it just a few hours earlier. I immediately called the Palatine police and made a report on what Kapliln did to my mother’s new driveway.

Desired outcome: I want to be made whole and let everyone know what this company does to its customers

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Is Kaplan Paving Legit?

Kaplan Paving earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Kaplan Paving highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Kaplan Paving to understand what to expect from them.

We found clear and detailed contact information for Kaplan Paving. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kaplan Paving has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Kaplan Paving's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Kaplanpaving.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the kaplanpaving.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Kaplanpaving.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The kaplanpaving.com may offer a niche product or service that is only of interest to a smaller audience.
  • Kaplan Paving protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About Kaplan Paving

Screenshot Kaplan Paving
Kaplan Paving is a reputable name in the paving and asphalt industry, offering top-quality services to residential and commercial properties across Chicagoland. The company has been in business for over four decades, adhering to its core values of honesty, hard work, and customer satisfaction.

When it comes to paving and asphalt services, Kaplan Paving stands out from the crowd due to its exceptional proficiency in delivering unmatched paving solutions. Whether it is paving a new driveway or repairing an existing one, the professionals at Kaplan Paving use the latest equipment and technology to ensure that each project is completed with efficiency and precision.

The company also prides itself on using only the best materials to ensure that its clients' properties remain sturdy and durable. The experienced and skilled technicians at Kaplan Paving are well-versed in all aspects of asphalt and paving services. They go above and beyond to ensure that each of their clients receives a service that exceeds their expectations.

Apart from paving and asphalt services, Kaplan Paving specializes in other outdoor projects, including concrete installations, seal coating, excavation, and grading. With their extensive experience and knowledge, they provide top-class concrete services that are durable and strong.

Kaplan Paving is dedicated to delivering their services on time, to budget, and in the most efficient way possible. They work closely with each of their clients, guiding them through the entire process from start to finish, ensuring that all their needs are met. They also provide regular maintenance services to ensure that their clients' properties remain in top shape.

In conclusion, Kaplan Paving is a highly trusted and top-rated paving company that has been providing exemplary paving, asphalt, and outdoor services to homeowners and businesses across Chicagoland for over 40 years. They have a team of skilled technicians and use the latest equipment and materials to ensure that each of their clients receives top-quality services at all times.

Overview of Kaplan Paving complaint handling

Kaplan Paving reviews first appeared on Complaints Board on Apr 14, 2023. The latest review Trespass and destruction of property. was posted on Jul 30, 2023. The latest complaint Matthew ****** was fantastic at explaining the process and helping us every step of the way! was resolved on May 13, 2023. Kaplan Paving has an average consumer rating of 1 stars from 17 reviews. Kaplan Paving has resolved 0 complaints.
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  1. Kaplan Paving Contacts

  2. Kaplan Paving phone numbers
    +1 (847) 949-1500
    +1 (847) 949-1500
    Click up if you have successfully reached Kaplan Paving by calling +1 (847) 949-1500 phone number 0 0 users reported that they have successfully reached Kaplan Paving by calling +1 (847) 949-1500 phone number Click down if you have unsuccessfully reached Kaplan Paving by calling +1 (847) 949-1500 phone number 0 0 users reported that they have UNsuccessfully reached Kaplan Paving by calling +1 (847) 949-1500 phone number
  3. Kaplan Paving emails
  4. Kaplan Paving address
    34523 N Wilson Rd, Ingleside, Illinois, 60041-9270, United States
  5. Kaplan Paving social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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