Kaiser Permanente

I am very shocked and disappointed in a commercial I just saw which shows a 'Drag Queen Story Hour'. For a company that is supposedly concerned with people's health, have you even considered the health of the children exposed to these "men"? This is anything but healthy for these very impressionable young children. There has even been talk of these predators grooming these children for sex and looking for communities with the least resistance to their agenda. Yes, they have an agenda.
I am by no means saying that Kaiser should discriminate against them as customers, just don't promote their perverse behavior as normal. My comments will most likely fall on deaf ears, but it needed to be addressed.

I had to go to the emergency room on Oahu, Hawaii in February 2019 while I was on vacation. I had a horrible stomach virus (maybe food poisoning--it was never officially diagnosed). I spent about 60-90 minutes in a room after finally being checked in (I wasn't keeping track of time and was dozing quite a bit). A nurse took my blood pressure, and ultimately it was decided that they would give me an anti--nausea pill to see if that would help the vomiting before giving me IV fluids. (I was trying to reduce cost, ) The medicine kicked in after about 30 minutes. They brought me water to sip on and the nurse took my blood pressure one more time. I went downstairs to get a prescription for more anti-nausea and left. Several months later, I received a bill for approximately $189, which I paid. It is now October, and today I received a bill for an additional $497 for that same visit. I stopped paying my premiums to KP in the spring after I became so angry with them over so many billing problems the past several years that I simply couldn't stand wasting my time on the phone with them anymore. Why am I getting a second bill for a visit that happened eight months ago? And why in the world would one anti-nausea pill and a nurse taking my blood pressure twice cost almost $800? The doctor basically ignored me for over an hour. He came in to ask me a few questions and I never saw him again. This is utterly ridiculous. Kaiser is the worst when it comes to billing issues.
It's too bad because the care I received locally in my home state of Oregon has always been very good. However, I will never purchase an insurance policy through Kaiser ever again. I would like an itemized list of exactly what everything cost that day and why I'm being billed a second time eight months after the ER visit.

My husband Robert Bales died at the Fontana facility on 04/10/19...I have now just had the mindset to write..it does him no good at this point but we want it known that his Primary Dr..at the Del Rosa Clinic Solomon Abila ignored symptoms and complaints of side pain and back pain, that turned out to be stage 4 liver cancer. Robert went no less than 3 times with said complaints of pain.. Dr. Abila attributed it to a disc in his back. Robert asked for X-rays initially of his side pain, which had the beginning stages of swelling ..Dr Abila told him ..you are right handed and each visit kept saying it was a pulled muscle..that's why ..also Dr Abila changed Robert's blood pressure meds that contained an ingredient he was allergic to and was clearly stated on his medical file..
The last appointment he had with Abila his feet were beginning to swell.. he told Abila but he ignored him and walked out of the room..I then switched Robert to the Colton Clinic by now his legs were very swollen and leaking..Dr Tran his new Primary was concerned and searching for answers..Sent Robert home with follow up appointment...soon after his stomach became very swollen..went back again to Colton Clinic saw Dr Smith he sent us immediately to the hospital, he had stated to us that Robert had chirrosis of the liver 15 years ago! After years of being under Dr Abilas care this was never mentioned..if we had known we would have made sure Robert was being monitored...I feel if he could have been monitored all along the outcome would be different..with a very heavy Soul I report this, thank you for your time..whoever you may be..

I want to make a complain to a representative of Kaiser Permanente. July 8, 2019, I called around 5-6 pm to make sure if my daughter was discharged already. The rep whom I forgot to ask his name was so rude, he just simply said " I don't see her name in room 304, first of all he should verified it connect me to the nurses station. Instead he was pissed off & hung up on me. I called again & asked him if he hung up on me " he said on a reverse psychology " did you hang up? I was so upset @ that time but to ignore this guy who's so unprofessional. Second incident I called today July 17, 2019, Wednesday, I called the Apria @ around 6:30 pm to find out my daughter's wheelchair ETA, I pressed 1 so the automated voicemail will connect me to Kaiser. I talked to this guy named Pho, he asked my daughter's name then my address, after giving my exact address he told me to repeat my address because according to him I have a strong ACCENT! So I gave my address again, but was offended to what he told me. I asked him why he mentioned the word accent, that's discrimination. He said he thought that I came from Jamaica, carribean etc, when I said I'm from the Philippines, he laughed so loud! I was so pissed off, I told him what's funny? It's bec I'm Filipino . He apologized but too late. I remained calm & professional. I like Kaiser, we're a member since 2006 but can not tolerate this guy who was so rude & very unprofessional. I hope you resolve this issue ASAP. Thank you

ATTN: Physical Therapy department
My daughter had a physical therapy appointment today (5/29/19), and guess what, the person did not touch her at all -- they simply did the dry needling procedure (a 30 minute appointment that they only spent 15 minutes with her) and sent her on her way (leaving her crying in pain in her car).
They did not listen to what she had to say when she said other places hurt on her back - they blamed it on her saying she had bad posture -- they don't care! This is not the problem and you don't care to find out anyway.
Whenever I see a Kaiser commercial and they make it seem like they care -- they don't at all!
MAY IS MENTAL HEALTH AWARENESS MONTH - HOW DO YOU THINK SHE FEELS NOW?
OH, WAIT . . . YOU DON'T CARE.
I DO - BECAUSE YOU MADE HER CRY - AND I DON'T CARE IF SHE'S A GROWN WOMAN WITH FOUR KIDS - SHE'S MY DAUGHTER AND YOU MADE HER CRY.
ONCE AGAIN . . . YOU DON'T CARE.

Deb Craft [protected]@gmail.com
(Julianne Oliver's mom)

Have been having issues getting my information for FMLA. Applied early April. Faxed in my signed authorization form on 4/12/19 to release my information to the company that provides this service for my place of employment. Clearly stated deadline to get info to " The Standard" was 4/22/19. Received notice that they had not received any paperwork, and the time was running out. They were going to close my case. SO I called ROI department and spoke to Erica said they had until the 4/26/19 per their time frame and when they received the request. I then called " The Standard" back and got an extension until the 4/29/19. Called ROI Department on 5/6/19 spoke to Tanya; said she would get it done ASAP today! The Standard still has not gotten any paperwork it is 5/9/19! They have closed my case. I am in danger of losing my job. I called today spoke to ROI department. (so upset I did not ladies name) said they mailed the information to me. I asked why it was not sent to The Standard? I guess the paperwork I filled out and signed does not authorize them to release my info The Standard (WTF!) Maybe someone could of told me that already, as many times as I have called. I assumed it was signed to release the info to The Standard. I still have no paperwork . By the time I get it and send it to them it will be way past DUE!

On April 10, I made an appointment to my personal physician, dr Bryant (in south Sacramento Kaiser), I told him my blood sugar has been so high (350-450), also I have been coughing on and off last two months.He used the listener and listened my lungs couple different areas and he said you are okay you don't have pneumonia.He told me double the metformin from 1000 a day to 2000 a day and said my blood sugar will be okay after two weeks.five days later, my blood sugar going up to 550.I ended up going to the ER. When I first saw dr Bryant, he should order an x Ray and check my lungs, finds out I have pneumonia and treat it, I will not end up going to the ER.therefore, I would say dr Bryant is careless and misdiagnosed.(I only talked to him couple minutes in his clinic)
[protected]@sbcglobal.net

Multiple times my girlfriend and I have came with her medi-cal and been treated like pain pill seeking individuals and like she was not actually having issues. When many issues were found that needed to have a surgeon called for advice she was once again just told there's a huge problem with your intestinal tract and we arent going to help you follow up with your primary care. The time before he said well you haven't died yet and you won't in the next week. He admitted she was in a great deal of pain and had a kidney stone and never even gave her motrin or tylenol. My experience with kidney stones is that you cant leave until the pain is gone and I've been given morphine every time. The way he answered her and treated her like a smug anus hole was un called for and I admittedly told him he made me want to be punch him for how he treated her as I was sitting down and him hovering over us. Not any violent words or actions or tones were used just a vast appreciation for how he was doing his job. And because he helped her everytime before with her ly she phones secreting disgusting bile into her mouth from open soars he just said once again to follow up with a doctor. Her life is been unlivable and he couldbe and should've caught this two months prior but his personal feelings directed him to the unfair treatment of this poor girl. I've never g ok be anywhere except Kaiser for the duration of the hospitals existence always telling people if its excellence. No more this has disgusted me to no end. [protected] please call if you have questions. Dr Roger's er doctor

I'm a new patient. I've been paying $200 a month for 5 months for insurance, through my employer. Called my local Kaiser and was told getting my skin checked (a large bump on it) would be completely covered. The doctor took one look at it and said he could burn it off right away. I was in his office no more than 15 minutes. Got a bill for over $500 for this! Have already paid $1, 000 for the insurance and now $500. So $1, 500 to remove a 1/4 inch wart, nothing else.

I'm a young person who now distrusts the entire health care system. And you wonder why people like me are mistrusting and join protests against ripoff companies like this. I'll never go to Kaiser again. Probably no other medical facility either, unless in an emergency. The medical system is filled with corruption.

I was hired to work at Kaiser Permanente in 2011. I worked for them for nearly 2.5 years and could NOT get hired full time within my department despite moving to another medical center. The Union made it nearly impossible to work days full-time after my tenure ship there I decided to take a full time Hospice QA position. I did not misrepresent myself at my interview, the manager seemed to like me. I told her I had some experience with QA, date and trending but by no means did I ever do this full time in this designated position. I was hired, put in a managerial position and was given NO training. Minimal instruction and I could tell right away this was not going to work out for me personally. I was called into to speak to my manager where she asked me to perform and show her how to open, start an excel speed sheet. I couldn't' do it. I knew it was the sign and she knew she hired the wrong person. I gave my 2 week notice. She accepted it. I was assured she would help me look for another job within KP. I applied like crazy and NOTHING happened. It shocked me as I should of been a shoe in for at least several positions for interviews. I had not choice but to resign with the notice I gave and sough employment outside. On my last day I was doing what I could do wrapping up what I could and I was called into my managers office at noon. She handed me my final check told me that was all and I said I was helping with the final data input and she said "its not necessary". I though I left on good terms! After applying like made for months with not so much as a call back I called HR and asked them about my file. My final manager marked me a DO NOT rehire. I do not know why. I never misrpresented myself. My manager made it clear she didn't want or have anyone to train me and from the get go I knew this job was not going to work out. I gave my 2 weeks and fought to find job at KP. NO such luck. I don't know if I have any recourse.

I had called Kaiser inquiring about a Medicare supplemental plan as I was new to Medicare. I was quoted an annual fee of $139. and thought this was definitely workable as I was no longer working and living on a limited income source. However when I opened up the documents that were emailed to me, I saw that the fee was actually a monthly charge. I did not sign any documents or agree to services based on such misinformation and misrepresentation of services. Now Kaiser insisted that I dis-enroll even though I never enrolled. They claimed that I enrolled over the phone which I would not do unless reviewing the documents and especially not under such false representation and false pretenses. They are charging me $204 for 2 months of membership even though I never enrolled or agreed to membership. I refute this charge and consider this an abuse of an elder.

yes I was referred to chronic pain over 2 years ago . the facility is in another city, it took 2 years 3 intakes with 3 different doctors and now they want me to have another intake with another DR . stock well,
I have is that a series of appointments were made earlier this year with no knowledge to me. I left a message last moth for DR. stockwell and I have never heard from him I really don't expect to with the way chronic pain dept is managed, I called again today at 2 pm chronic pain dept 11 monic is usually there someone else answered wouldn't give me her name, refused to take a message for DR. stockwell, than she said he was on vacation, I just wanted to leave another message she refused . how do I contact the office if the Kaiser office is not willing to do communicate .
On my last visit to the chronic pain dept. I was told by a staff member I was on the lowest priority because my don't take enough medication, for the record I take so much medication its disabling . I found that to be an interesting statement from the Kaiser staff member, the staff at the chronic pain dept. are not regular they are always switching out and transferring there is no stability with calling back or making appointments or the staff members at this point . your chronic pain management in Vallejo is a waste of time and very unorganized, its embarrassing and you should be ashamed this not the first complaint.

I have been calling Kaiser since last December that my plan changed from gold to bronze starting January 1st. I have been paying my premium every month since January 1st. However, I keep getting delinquent notices stating I am behind on my premium. I have called membership services over 20 times since December, to take care of this problem. Everyone I talked to says they will check on it and I should call back at a later date. They say they have called me and sent me letters, which I have not received. But I get a bill every month at my only address listed with Kaiser. Not sure why I don't receive the so called letters they say they sent. Because of all of this I will be changing health care to another plan. 9 months of trying to correct the problem from Kaiser and I am no closer to getting it resolved.

Please feel free to call me, but only if you can fix the problem Kaiser has cost me.

Thank you Debbra Gearhart
[protected]

Spoke with one of Kaiser's GA rep named Victoria to verify member's eligibility and just WOW! She speaks fast and I know it's because she knew that I'm for a different country because of how I speak English. We're both working, girl! She kept on murmuring like "Oh my gosh bla bla bla". First of all, it's your JOB to take calls, help us providers and answer questions we have. It's your nature Americans to mock, to be racist, to humiliate other nationalities just because we can't be fluent in English. I just hope you can bring your manners to work. (If you really have that)

I took a client in today for a check up, we were late due to his dementia but we made it to his appointment. My client was getting anxious so thinking it will still be a while I went to look for some mints. When I arrived back the wife and husband were called in. I approached one of the staff to take me to the room, I needed to be their so I can hear what the doctor had to say so the wife doesn't forget. I need to give the information to the daughter. I get called in when everything is done. While I was waiting in the lobby there is all this laughing when there was no laughing at any other time. This is unacceptable in my books. I once was insured by kaiser, had some difficulty, I ended up leaving kaiser as my primary hospital, doctor, etc.

My gallbladder surgery was performed on 8/23/2018 by a Dr. Hoe. Prior to my release I was instructed and even given papers on the follow up appointment that was scheduled for me on 8/31/2018 at 8:45 am . This call never came and I called Kaiser askIng what happened because as it turns out I have several issues regarding my pain and have even returned to the urgent care at Kaiser Fontana on 8/25/2018 for which I later found I had liver levels above normal and I was also suffering from dehydration which was treated with an IV bag there in urgent care. So when I called they told me the Dr. hoe was apparently in surgery and would call me back in 2 hours and I said sure fine. Two hours later still no call so I called back again and this time the lady on the other time tries to tell me, " the Dr. said he called you at the scheduled time 8:45 and got your machine twice ." I assure you this was and is a lie and very insulting as I explained to the lady I just spoke to another person telling me the Dr. couldn't have called me because he was in surgery supposedly?! I am in a great deal of pain and as a result of all this unprofessionalism I still have had no follow up as was called for and ordered.

To whom it may concern,

I would like to write a formal complaint about the way in which my biopsy results have been handled. I had surgery through Kaiser Permanente on July 25th of this year, 2018. My doctor was head and neck specialist Dr. Anna Barbara.

I had a mass in my neck, otherwise knows as an enlarged lymphnode that needed to be removed for testing. To my knowledge there was no complications during the operation and everything went as planned.

The reason for my complaint is that it is now the 24th of August and I have yet to hear the results from the biopsy. The doctor has informed me a couple of times (after I contacted her first) that the results are still pending and that the mass has been taken in for a second evaluation. From what I understand, a biopsy should not take a month to get the results. I feel the doctor isn't treating this as priority and getting this resolved in the timely manner that it should be taken care of. I have been left in the dark, not communicated to, and given no direct answers over something as serious as what might potential be cancer.

Please understand my concern and frustration as I write this. I need to know results, especially after a month has expired!

Thank you for your time!