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JustVoip review: Calls do not go thru 62

K
Author of the review
12:00 am EDT
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I have my justvoip account and an account credit of 10.02 euro and 353 free days left.
But when I try to make a call, it says, "The other party ended the call due to an unknown error." I sent e-mail complaint to the Justvoip service team, but the error is not corrected.
It smells bad.

62 comments
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Rui stanzani
São jose, BR
Sep 07, 2022 11:53 am EDT

I am a very old costummer and have a balance of more than 8 euros in my justvoip account, but still I can't make any calls because it keeps telling me (for more than a year, now): "serviço temporarily unavailable". Why is that? Did it stop working whithout any announcement? What should I do? My username is "stanzani".

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nael964
, US
Oct 20, 2019 11:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, try many many times login to the app, and it didn't let me open it and use it?!

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Tanis OCallaghan
,
Nov 03, 2008 9:34 am EST

My calls are not going through. When I phone Dubai using the access number for Phone to Phone first and then giving the number and waiting I am told the cost per minute and I hear a phone ringing ( but not the usual single tone ring that is customary in Dubai) I am then told that there is no reply form that number or a voice tells me the phone is off or not activated ( I tried today three times.) I then dialled the number
myself - not via JustVoip and got through immediately. There is no troubleshooting page or even a customer service page on the Justvoip website.

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Noel D'cunha
,
Oct 15, 2008 9:50 am EDT

Cannot download the mac version from the main site please provide the software.

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rahitha
,
Aug 03, 2008 2:17 am EDT

cnnot seeing accounts page

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Kinshuk Kumar
,
Apr 21, 2008 8:06 am EDT

I have charged my account bit am not able to make any calls. I think it is a bogus site.

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pbdaryanani
, IN
Nov 25, 2012 5:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

Recipient does not hear me. I can hear him/her
my id pbdaryanani

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texran
, IR
Jun 15, 2012 5:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

you are stupid always talking about payment in all over the site but no service for customer. I charged justvoip 100 euro and it works
till I went to Greece after a while it stopped and I was forced to pay a lot of money for calling. still after one week that I have come back
it is stopped when I dial three discontinues sound heard then everything is finished like the time that credit exceeded, if the people in justvoip are now fed of money and think little about people advise to fixed the matter

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Abheesh kumar A.K
, HN
Jan 02, 2011 12:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

i am using just voip since two years, first time i am facing a problem since four days, i am trying to recharge my account, but awlays an error 103 is coming. please give me solution very soon . my mail id is
abheesh@savitexsa.com or contactabheesh@gmail.com.

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Buqja_Mitrovica
Bellevue, US
Mar 28, 2010 12:30 pm EDT

I been using JUST VOIP for about 5 years and didn't have to many problems, I just made a call and the other party did not answer, $2.47 was taken out of my account this is crazy on my cell the call shows 2 min duration and my VOIP account call duration shows 12 min

This is not ok I been a customer for 5 years and spend more then $2000 on this ###

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athar ul islam(rahat275122)
, QA
May 14, 2009 4:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

goodmorning.as per your rules we have to credit in our reseller account 30 euros bul i already credited in my user name rahat275122 -euro 1000 but still i am awaiting to see my status of notification to open my reseller accoun.my ref no:[protected]: thanks

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Mahy1305
, AE
Apr 11, 2009 1:56 am EDT

Hi, I am also facing the same problem, it this remains the same than i think viop will not have business from uae customers. They need to do something for this error. As yourll know thousands of people are using voip services, if this stops than we shall be in bad situiation.

Thanks

Maahii

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Chadi Naghi
, AE
Apr 08, 2009 3:18 pm EDT

Hi

Did anyone manage to solve this problem? "Sorry, you are not allowed to make this call" when you're using lowratevoip.

I am facing the same problem, in Abu Dhabi - UAE.

Please let me know, by email (cknaghi2@hotmail.com).

Regards,

Chadi.

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ahmedali
, NO
Jan 13, 2009 12:47 pm EST

I sent my money to justvoip by bank acount put til now nothink I didn't find any email or phone to call them if any body now pls send it to my my account name is ahmedali825.

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Anup Kumar Saha
, IN
Nov 30, 2008 10:05 pm EST

Whenever I am trying to make a call it gives me an error even though I have sufficient balance. the error is "Sorry, you are not allowed to make this call".
Please revert asap.

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Abhishek Gupt
,
Nov 15, 2008 12:50 am EST

Hi Friends,

I have buy 10 euro credit form justvoip.com & when I am trying to call in any mobile or landline it shows error sorry you are not allow to make this call. when I click on more then it shows
General error 8. please help me... I have submit my problem many times but nobody responce me from justvoip.

Please help me if you know the solutions. I am using it in Vietam.

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pelle
,
Nov 08, 2008 10:34 am EST

There ain't such a thing as a mac client. Just use some random SIP-complient software.

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Leyli
,
Oct 26, 2008 9:07 am EDT

Hello dear Just Voip Group,

The problem recently appeared by the pure connection to the server. When I make a call, I hear the other part but the other part cannot hear me. So I just spent the money without talking and cannot simply speak with anyone.

Could you please solve this problem.

I will be very grateful,
Thank you very much,
Leyli

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ibrahim
,
Oct 19, 2008 3:03 am EDT

iam from qatar i whand regulary purchase [ jest voip or inter voip or freecall ] calling card but i dont no where availabil this card please send deatel in my email

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ansis
,
Oct 14, 2008 3:31 am EDT

Hello, i live in UAE Dubai, but i cant cal from may justvoip, becaus the sait and conection is not voorking. Hav can i solve may problem? Thenk you for help!

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K SHIRINKAM
,
Oct 02, 2008 9:01 am EDT

To whom it may concern; Oct 01 / 2008
I khalil shirinkam has a Justvoip account with you and few days ago my computer system got viruses and I had to reboot and reformat my system, after doing so when I wanted to use the Justvoip account it asked me for my Username & password and since I had not use either one of them since I was always sighed in, I don’t remember either one and I want your technical support to inform me of this information and I like to add I still have 31Euro left on this account.
This is my second request on this matter please contact me as soon as possible due to the fact I really use this account for my day to day life and business as well. Thank you in advance for your cooperation on this matter. For your information I originally got my Justvoip account in city of Dubai and country UAE.
Yours truly;
KHALIL SHIRINKAM

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KHALIL SHIRINKAM
,
Oct 01, 2008 4:01 pm EDT

To whom it may concern; Oct 01 / 2008

I khalil shirinkam has a Justvoip account with you and few days ago my computer system got viruses and I had to reboot and reformat my system, after doing so when I wanted to use the Justvoip account it asked me for my Username & password and since I had not use either one of them since I was always sighed in, I don’t remember either one and I want your technical support to inform me of this information and I like to add I still have 31Euro left on this account.
This is my second request on this matter please contact me as soon as possible due to the fact I really use this account for my day to day life and business as well. Thank you in advance for your cooperation on this matter. For your information I originally got my Justvoip account in city of Dubai and country UAE.
Yours truly;
KHALIL SHIRINKAM

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dinesh
,
Sep 29, 2008 9:51 am EDT

i am not getting connected to justvoip service since 3days

please solve my problem

my user id dinesh3180

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Darshan
,
Sep 12, 2008 10:47 pm EDT

I can not make a new account due to some error like ( 32 error)
so plz send me some suggeation urgent thank you

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saf
,
Aug 16, 2008 3:27 am EDT

Hello

if u need intervoip vouchers email me, i can load for u

thx
saf

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lekshmi menon
,
Aug 12, 2008 10:43 am EDT

i m trying to buy credit using several options.but they are not accepting my creditcard now a days with which i was topping up before.so i tried with another option with the ukash voucher but that one also not working& always say 'system error!'what does it mean?also i wonder a big fem like this has got nobody to deal with or solve the problems of their customers!the result is i lost €30.00 by trusting their payment options.

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pakkaran
,
Aug 09, 2008 12:20 am EDT

i'm going to hack this just voip and stop their service .

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Usuariovoip
,
May 31, 2008 11:24 am EDT

Hey guys I have the same problem as you! Have you manage to fix the problem at all. Please let me know!

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Usuariovoip
,
May 31, 2008 11:22 am EDT

Hey guys, I used to be a regular customer of voipdiscount and justvoipdiscount for a long time (1 year or maybe more) and now I realized since January, 2008 I have the same problems like many of you "The other party ended the call due to an unknown error". Please let me know if you find any solution to this problem. Or you can socialize as well! It is a really strange situation. Don't you think so?
XXX
My email es: parallamar@hotmail.es

Thanks

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srinivas
,
May 04, 2008 6:59 am EDT

I wanted to recharge for 10 euros, Myu user id- ramba27, please tell me how to do or u charge it.

reply back.

vsrao

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Ahmed
,
Apr 29, 2008 12:20 pm EDT

Im getting "sorry you are not allowed to make this call" error when im using justvoip, I tried to use my account on another PC(Using different IP) but didnt help, same error, i tried to use another account using my PC, no problem i can make calls, so the CHEATERS, THIEVES, ###S (JUSTVOIP) took my money and blocked my account, im still having 9.2 Euros in my account, and 90 days free. I tried to complains several times, but didnt help, no one even cared to reply to me from the [censored]est company JUSTVOIP(or you can call them JUSTTHIEVES) i even asked them to refund my money back, but nothing. ive been facing this problem since 2 weeks, and its still going on.

Anybody can help (Not including Justvoip, cause i know they dont care)

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varun
,
Apr 27, 2008 2:32 am EDT

I recharged my account with 25 euros.
And within a day My account was locked..
the error message in console.. is something like this

Your phone number: Status
+1 *** 697 **** The call was disconnected

Destination phone number:
+91 ** 234 **** The call was disconnected
The call ended due to an unknown error

Please help me use my 24 euros to help me get it back..
If anyone gives me the soluion..I am willing to share my justvoip account with the person..

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jijubharathan
,
Apr 26, 2008 5:28 am EDT

this call not allowed message is coming ...
please help

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jijubharathan
,
Apr 26, 2008 5:26 am EDT

this call is not allowd message is coming

balance is more than 10 euro... please help...

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jijubharathan
,
Apr 26, 2008 5:24 am EDT

this call is not allowed message is coming
i have a balance of more than 10 euros
please help

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Antonio-
,
Apr 25, 2008 3:54 am EDT

I am using voipwise from september..This week i cant use use it cause gets me error code8...The strange thing is that my brother from greece can use it(im in italy) ...so wtf?maybe they are not cheating us?maybe they have problem with some telecom companies? :SS dunno rly

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Robin Gomes
,
Apr 24, 2008 6:42 am EDT

For over a year my Justviop worked fantastically till three days ago. Whichever number I now dial I am immediately told, "Sorry you are not allowed to make this call." In the history tab, next to the failed calls it signals: "There has been a general error (CODE:8)." The SMS also refuses to go through from my PC.
However, I must say that since I have managed to send SMS from another PC from the same account, I think it is Justvoip’s problem with my IP. But nowhere on the website, including in the FAQ, has Justvoip given a solution to the problem.
Someone told me that perhaps my free days are over or there is no credit left, but I say I still have 350 free days and Euro 8.24 still in my account. I last charged on April 3 and now I am blocked since April 20. DOES ANYBODY KNOW HOW TO GET RECONNECTED.

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Robin Gomes
,
Apr 21, 2008 10:52 am EDT

Since two days I have been receiving the warning: 'You are not allowed to make this call.' Next to the failed call/SMS it says: "There has been a general error (CODE:8)." This is true for all the calls I have made, including to my wife's mobile near me. For over a year I have been using Justvoip to call all over the world without failure. I wonder whether this is a temporary glitch or trick.

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Sebyyy
,
Apr 21, 2008 4:50 am EDT

HI Guys,

I was using Just voip, voipwise for couple of months, it was working very well and now also. My Problem is when i am travelling i used to make call from different countries. When i am trying to buy credit online the payment options have changed, i dont have the option for using pay pal or moneybookers.

If you are not using the account for couple of weeks some times you will get the option to buy credit buy you cannot buy more than 10 Euro.

Have any body has encountered similar problem, any idea how to over come this.
expecting your help.

regards,
Seby

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sayedummer
,
Apr 21, 2008 12:24 am EDT

I USING JUSTVOIP SINCE TWO MONTHS. I CALLED TO INDIA SEVERAL TIMES. BUT LAST FRIDAY, 18 APRIL, WHILE I TRYING TO CALL I GOT MESSAGE
(SORRY, YOU ARE NOT ALLOWED TO MAKE THIS CALL) I SURPRISED. I HAVE ENOUGH CREDIT (E.3.54). I TRY TO CALL TODAY ALSO. BUT THE SAME MESSAGE IS COMING. PLS. LET ME KNOW W
WHAT IS THE PROBLEM.

I REQUEST YOU TO SOLVE THIS PROBLEM AT YOUR EARLIEST.

THANKS,

SAYED UMMER,
DUBAI.UAE
MOBILE [protected]

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